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Post by RED on May 22, 2006 10:16:42 GMT 1
I have started this new thread to highlight the everyday problems we, the advisor's are facing with our diaries all the time.
My intention is to highlight the problems we are all facing each day and the demoralizing effect it is having on the sales force. One of the major problems facing each and every one of us.
IF WE ALL STAY SILENT THEN IT WILL NEVER IMPROVE.
Please post your problem as clear as possible by clicking on reply above this posting box.
Do not deviate with personal remarks. Try to be concise.
Try to include customer number but if you prefer to remain unknown then leave it out.
THIS IS AN IMPRTANT ISSUE THAT EFFECTS US ALL SO PLEASE POST OTHERWISE NOTHING WILL GET DONE.
Red
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Post by RED on May 22, 2006 10:20:41 GMT 1
Customer number 3774315
Contacted by leads and asked to try to fit this lead in. 10 out of 10 for this bit.
Did so and booked him in for am slot this morning.
Unknown to me customer rang diary booking to cancel on Friday evening. Never bothered to let me know.
Result. I had to drag my son who is not well on a 20 mile round trip in the pouring rain only to find customer had canceled.
Red
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Post by JoY on May 22, 2006 12:28:47 GMT 1
Customer 3769646 last week Address given was just this...........(Just a BIT vague!)  Barkbooth Warwick Details given (ok I did manage to work this out!) Skylark |
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Post by JoY on May 22, 2006 12:31:10 GMT 1
Also last week... Customer 2377848 am call (9-12) Details "Pls make between 1"  ???What does that mean? |
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Post by JoY on May 22, 2006 13:00:49 GMT 1
Also last week.
Customer 3766795
Address given was 14 New St......totally wrong address, so no-one in when I got there!!
So I have to go back this week to 14 Melville House and grovel...
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Post by thelloydgang on May 22, 2006 20:48:53 GMT 1
Hi all Just had to reply to this diary one! Along with the normal problems of incorrect address details and not being informed about cancelled appointments my 2 main issues with the diary booking system at the moment are: 6 slot appointments for conservatory leads when clearly the customer only requires side blinds Service calls being placed in my lead diary and taking up valuable space for sales appointments. I have a seperate fit account and a fitter who carries out all service calls. I have spoken to various head office personnel including 2 temporary FSM's but probably to no avail!! Whilst posting I'm afraid I must comment about the meetings between some Form members and head office. I'm not best pleased about the changes particulary as I along with many other advisors, were not one of the "lucky" few consulted about any frustrations we may have had with Hillarys. These changes certainly aren't making it any easier to run my business. To me it appears that the voice of a few assume to speak for the majority of us! By the way, I am a full time advisor of approx 6 years selling £22k + per month. I appreciate that the Forum is trying to improve communication/service with H/O but I don't appreciate the "forum" assuming to speak on my behalf. I certainly didn't ask for many of the changes that have taken and will take place. This site is a great way to swap ideas/advice/frustrations, but I'm sorry I do not agree with the select few advisors attending meetings with head office which then result in actions that affect my business directly.  ) |
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Post by Augustus on May 22, 2006 20:54:17 GMT 1
the meeting next month is dealing with the security of the this forums software and day to day running of the site - nothing to do with any other issues.
I do feel that a few people have mixed up the fact that HQ called the meetings they had earlier in the year as 'advisor forums'. This site is not the same thing.
It's ours for the first point.
My plan for it was always to have some kind of input from HQ so that we can all benefit .
We get to tell them exactly what's going on and they get instant feedback and are able to offer information back to us.
P.
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Post by RED on May 22, 2006 21:05:29 GMT 1
Hi all Just had to reply to this diary one! Along with the normal problems of incorrect address details and not being informed about canceled appointments my 2 main issues with the diary booking system at the moment are: 6 slot appointments for conservatory leads when clearly the customer only requires side blinds Service calls being placed in my lead diary and taking up valuable space for sales appointments. I have a separate fit account and a fitter who carries out all service calls. I have spoken to various head office personnel including 2 temporary FSM's but probably to no avail!! Whilst posting I'm afraid I must comment about the meetings between some Form members and head office. I'm not best pleased about the changes particularly as I along with many other advisor's, were not one of the "lucky" few consulted about any frustrations we may have had with Hillary's. These changes certainly aren't making it any easier to run my business. To me it appears that the voice of a few assume to speak for the majority of us! By the way, I am a full time adviser of approx 6 years selling £22k + per month. I appreciate that the Forum is trying to improve communication/service with H/O but I don't appreciate the "forum" assuming to speak on my behalf. I certainly didn't ask for many of the changes that have taken and will take place. This site is a great way to swap ideas/advice/frustrations, but I'm sorry I do not agree with the select few advisor's attending meetings with head office which then result in actions that affect my business directly. ) Hi The forum did not ask for these change either, in fact most of them came out of the blue. The only way Hillary's will get to know how the advisor's really feel is if everyone posts not only the negative side but the positive also. Sadly not everyone will post, they, the silent majority just read the posts and agree and without getting their name sullied, decry any sort of effort that is done by the more active advisor's. This is in no way a get at you type of thing as you have posted but the problem is that because it is only a small percentage that will actually stand up and be counted, Hillary's assume it is only a few advisor's when we know it is not a few. So in a nutshell, the more advisor's post their positive and negative views the better the understanding Hillary's will have. Take my thread that you have posted to as an example. Every day most advisor's will get home and say what a c##$%y day, CLG want shooting. But how many will dare to put the problem on the thread so as it can be assessed. It can only be one of three reasons. 1/ Can not be bothered. ( Problem will not go away) 2/ Scared to do so (Why?) 3/ Dont know how to. (Just ask) Red |
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Post by thelloydgang on May 22, 2006 21:10:16 GMT 1
Hi P Firstly, apologies for confusing the two forums, but from reading previous postings it seems that some of the members did attend those meetings at head office. Like I said in previous posting I do appreciate what this site is trying to achieve but I still have concerns that in the future this forum could influence changes to the way I run my business without any input from myself. Out of interest, approx how many advisors do you have as members and do you know how many of them actually post messages. I've been a member since Nov 2005 but this is the first time I've felt the need to post a message...............obviously must have had a bad day!!! The fire fighter photo certainly cheered me up tho...........can we have more of that please!!  |
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Post by farmer on May 22, 2006 21:16:26 GMT 1
yep....customerMirfin cust no: 3776494. Cusomer specifically asked for wood venetians when making appointment. She was quoted £58. List price £158. Even did this call as a favour for call centre 'cos no other advisor in my area would do it.
regards to diary maintenance, thanks for helping me change a selling day from thursday to tuesday, due to me being sick and tired of having to shift dozens of blinds the delivery driver THrows in my garage on a tuesday after we have been out fitting all day and evening.
Sorry to go on.
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Post by farmer on May 22, 2006 21:30:23 GMT 1
Hi all Just had to reply to this diary one! Along with the normal problems of incorrect address details and not being informed about canceled appointments my 2 main issues with the diary booking system at the moment are: 6 slot appointments for conservatory leads when clearly the customer only requires side blinds Service calls being placed in my lead diary and taking up valuable space for sales appointments. I have a separate fit account and a fitter who carries out all service calls. I have spoken to various head office personnel including 2 temporary FSM's but probably to no avail!! Whilst posting I'm afraid I must comment about the meetings between some Form members and head office. I'm not best pleased about the changes particularly as I along with many other advisor's, were not one of the "lucky" few consulted about any frustrations we may have had with Hillary's. These changes certainly aren't making it any easier to run my business. To me it appears that the voice of a few assume to speak for the majority of us! By the way, I am a full time adviser of approx 6 years selling £22k + per month. I appreciate that the Forum is trying to improve communication/service with H/O but I don't appreciate the "forum" assuming to speak on my behalf. I certainly didn't ask for many of the changes that have taken and will take place. This site is a great way to swap ideas/advice/frustrations, but I'm sorry I do not agree with the select few advisor's attending meetings with head office which then result in actions that affect my business directly. ) Hi The forum did not ask for these change either, in fact most of them came out of the blue. The only way Hillary's will get to know how the advisor's really feel is if everyone posts not only the negative side but the positive also. Sadly not everyone will post, they, the silent majority just read the posts and agree and without getting their name sullied, decry any sort of effort that is done by the more active advisor's. This is in no way a get at you type of thing as you have posted but the problem is that because it is only a small percentage that will actually stand up and be counted, Hillary's assume it is only a few advisor's when we know it is not a few. So in a nutshell, the more advisor's post their positive and negative views the better the understanding Hillary's will have. Take my thread that you have posted to as an example. Every day most advisor's will get home and say what a c##$%y day, CLG want shooting. But how many will dare to put the problem on the thread so as it can be assessed. It can only be one of three reasons. 1/ Can not be bothered. ( Problem will not go away) 2/ Scared to do so (Why?) 3/ Dont know how to. (Just ask) Red Well said Red. Why dont all the readers of this forum post on here more, or at all. I have today thanked diary maintenance for helping to swop a selling day from thursday, to tuesday, due to the inconvienience of our delivery coming on tuesday afternoon. the wife can then stop at home to take and sort the delivery, whilst i am out selling. My f.s.m. has berated us for moaning and complaining, about the diary not been as we want it. Yet when ross K came to me to sort it, he said if it wasn't working let us know....is that not what i have done... this is the thanks i get for everything, this f ing week i have just sold 2 grands worth of blinds, self generated by handing out brochures on a new estate, and i get , or the wife gets blasted for wanting to change a selling day. just what is the problem. I am only doing as i was told by Ross K. My lead to diary whatever that means is 6 days, yet what i cant figure out is , why i have had to come home in middle of afternoon twice last week, and today. But then, as i am now known as a constant moaner, what am i supposed to do. |
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Post by thelloydgang on May 22, 2006 21:30:53 GMT 1
HI Red
Let me assure you that I'm certainly "not scared" or "not bothered" to discuss any aspect that affects my business postively or negatively. All departments at head office know me well as I'm constantly either phoning or emailing sadly mainly due the negative!! I'm just concerned that the voice of a few could represent the many without any input from them. That's all. Maybe I will start posting who knows...watch this space!
I've stated that this site is a good idea although some times it can get a bit "histerical" with "advisors" winding up and sitting back and watching the others "go"!
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Post by farmer on May 22, 2006 21:35:50 GMT 1
HI Red Let me assure you that I'm certainly "not scared" or "not bothered" to discuss any aspect that affects my business postively or negatively. All departments at head office know me well as I'm constantly either phoning or emailing sadly mainly due the negative!! I'm just concerned that the voice of a few could represent the many without any input from them. That's all. Maybe I will start posting who knows...watch this space! I've stated that this site is a good idea although some times it can get a bit "histerical" with "advisors" winding up and sitting back and watching the others "go"! simple then in it, give some input. I didnt ask to go on the forum, and I find that this site just backs up everything i think and feel. As yet to me, nothing has come out of the meetings that was brought up. The fiasco of service calls, and public liabilty certainly isnt what we asked for. Some come on you guys lets have some input |
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Post by gloryboy on May 22, 2006 21:39:03 GMT 1
Hi all Just had to reply to this diary one! Along with the normal problems of incorrect address details and not being informed about cancelled appointments my 2 main issues with the diary booking system at the moment are: 6 slot appointments for conservatory leads when clearly the customer only requires side blinds Service calls being placed in my lead diary and taking up valuable space for sales appointments. I have a seperate fit account and a fitter who carries out all service calls. I have spoken to various head office personnel including 2 temporary FSM's but probably to no avail!! Whilst posting I'm afraid I must comment about the meetings between some Form members and head office. I'm not best pleased about the changes particulary as I along with many other advisors, were not one of the "lucky" few consulted about any frustrations we may have had with Hillarys. These changes certainly aren't making it any easier to run my business. To me it appears that the voice of a few assume to speak for the majority of us! By the way, I am a full time advisor of approx 6 years selling £22k + per month. I appreciate that the Forum is trying to improve communication/service with H/O but I don't appreciate the "forum" assuming to speak on my behalf. I certainly didn't ask for many of the changes that have taken and will take place. This site is a great way to swap ideas/advice/frustrations, but I'm sorry I do not agree with the select few advisors attending meetings with head office which then result in actions that affect my business directly. ) i don't think you are alone in assuming this forum is behind theses changes. i think hillarys management have cynically given the impression that these changes were at the request of moderators etc. from here and that the forum support the changes whole-heartedly, this of course couldn't be more wrong, many members here pointed out potential problems with the enforced changes and how poorly thought out and presented they were. |
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Post by mendipmagpie on May 22, 2006 21:46:22 GMT 1
Farmer
Agree with you re lead to diary time ,I am on about 5/6 days but there are three of us in this area who service all the calls yet like others I still have availability.Recently had a call booked almost three weeks in advance which obviously had an impact. How can CLG tell which diary it should be in so far in advance. I know we all had plenty of availability.
On another point I would add that there should be no confusion between CLG and Diary maintenance as the girls in there are realy helpful.
MM
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