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Post by royt on Aug 28, 2006 15:29:24 GMT 1
Ok first Bank Holiday I have worked and the last....as on on Saturday I had 4 apts booked in my diary nothing to energetic.....two cancelled on the day.....one wasn't in and that just left one nice old lady that wanted a kitchen roller!
Not sure what all the fuss about bank holidays and advisors working I had availability for ages and it only got booked towards the end of last week....
It reminds me of my previous FSM saying that evening apts were better than day ones which i proved otherwise with my own sales log...Serious customers make time to be available...timewasters seem to take the most unconvienent slots
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Post by RED on Aug 28, 2006 15:59:29 GMT 1
Ok first Bank Holiday I have worked and the last....as on on Saturday I had 4 apts booked in my diary nothing to energetic.....two cancelled on the day.....one wasn't in and that just left one nice old lady that wanted a kitchen roller! Not sure what all the fuss about bank holidays and advisors working I had availability for ages and it only got booked towards the end of last week.... It reminds me of my previous FSM saying that evening apts were better than day ones which i proved otherwise with my own sales log...Serious customers make time to be available...timewasters seem to take the most unconvienent slots Well.... I would like to say. We told you so.... But I wont. ;D As someone has already said, Genuine customers will wait, its the time wasters that will book you for a bank holiday, then go out and think nothing of it. 10 years experience has tought me that. Red |
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Post by farmer on Aug 28, 2006 18:28:41 GMT 1
Just to let you all know. I am flaging all problems to do with CLG in the hope that someone with a bit of clout will notice how many there is. Red Yes EVERYONE should e- mail any eror like this to c l g. I took them to task on an awning lead. customer told that the awnings were on 50% off and could be delivered within 2 -3 weeks....yeah right. I spoke to team leader, who then was supposed to have listened to tape of call..................yes you've guessed, the operative never said anything of the sort...so who do you believe ?? So after this and another awning lead, where the customer was informed we do the plastic domed style (for a shopfront), yet another waste of a morning. So when they are asking for extra time for us to waste on leads like this, then they can run and jump. GET YOUR BLOODY ACT TOGETHER HILLARYS. YOU ARE FAST BECOMING A LAUGHING STOCK. Just ask Yorkshire Blinds. You are making him wealthy by your sheer downright unprofessional ways of working. |
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Post by desmorse on Aug 31, 2006 22:47:31 GMT 1
CLGHere we go again  ................. I sincerely hope we're not going back to the days when every man/woman and dog at h/o throws discount at customers. It is ...........it's happening again. This was all stopped after the mtgs earlier this year, but they're coming back. Got a lead in Saturday with the note " ....10% discount........". So who's authorising/implementing this? When whoever it is takes a 10% pay cut - so will I (maybe). Until then, no extra discounts ESPECIALLY if I find it's because another advisor was overbooked and didn't show |
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Post by desmorse on Oct 1, 2006 8:57:58 GMT 1
Got a note in my diary today for a 9-12 appointment.
pls arrive later to 12pm if possible
Can anyone translate this in to English?
does it mean nearer to 12pm
does it means later than 12pm
any other possible translations?
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skelly
New Member
ADVISOR SEVILLE 111689
Posts: 32
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Post by skelly on Nov 9, 2006 20:49:54 GMT 1
Again on a positive note i would like to thank "Cindy" a team leader in CLG. Last week i was wrongly accused and reported by a CLG operator for not attending an appt. Her mistake as she got the wrong advisor name.  On pleading my innocence and complaining to my FSM "Cindy" has dealt with this person and left messages for me not only apologising but wanting to speak to me direct to apologise again. Many thanks to you (should you ever look in on us here) and i wish Hillarys had hundreds more like you.  |
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On pleading my innocence and complaining to my FSM "Cindy" has dealt with this person and left messages for me not only apologising but wanting to speak to me direct to apologise again.