blindsfitter
Junior Member
"I do this because its a service to mankind-not because I like doing it"--Al. Pierpoint , hangman.
Posts: 75
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Post by blindsfitter on Jun 7, 2006 17:52:35 GMT 1
Farmer, always the diplomat! you put a smile on my face ;D I think I agree with almost all you are saying, just perhaps not in the way it is said. A little confused, that if you're female, how can you "go home and argue with the wife" Anyway good luck to you. my mrs could pick an arguement with her own reflection ;D Exactly, she did just that EVERY time I went with her!!!! |
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Post by RED on Jun 7, 2006 18:28:08 GMT 1
my mrs could pick an arguement with her own reflection ;D Exactly, she did just that EVERY time I went with her!!!! Me too. ;D Red |
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Post by greenpesto on Jun 7, 2006 19:59:50 GMT 1
Note re-Keenasmustard's comments!!!! It's not that Management need to realise there is a need to change ......but rather a change in Management is in order!!!!! As far as FSM's, RSM's & above are concerned ... WHAT ARE THEY FOR?  ??!!!! WHAT IS IT EXACTLY THAT THEY DO!!!!!! Get rid of that lot & the company saves £580,000 a year 'straight off'!!!! Get someone with Sales experience in 'Heading' the company to drive it forward!! Add to that the increase of the 'Feel Good' factor of 'us' Advisors & therefore more sales .... the company would be 'quids' in!!!! |
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dolly
Full Member
Posts: 243
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Post by dolly on Jun 7, 2006 22:01:18 GMT 1
Looked in my SAM for this coming Friday. There is an appt in EPM with the following special instructions "call at 1.30". Luckily it will be about that time anyway but still, very naughty CLG.
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Post by lukan61 on Jun 7, 2006 22:04:36 GMT 1
like I said ages ago, Phone Monkeys the lot
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Post by mendipmagpie on Jun 7, 2006 22:46:14 GMT 1
Attended con lead today, 6 slots and listed for all blind options. Customer not aware I was coming but might as well measure up while Im there. Then takes me to rear of shop to measure small venetian blind which must have end fixings. I explained that we do not do end fixings but he already had a price from Hillarys for a stainless steel one. At this point I ask where conservatory is. No conservatory here my old son this is a computor shop.
After a 20 mile round trip I was well chuffed.not
Where do they get these people in CLG
MM
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Post by desmorse on Jun 7, 2006 23:07:11 GMT 1
Customer today told me we're no longer doing 3/£149. Funny, think I, that's what all our leaflets say. No, she says, it's £49/window, any size - that's what we were told. Luckily, she wanted 5 windows and didn't like clouds anyway, but she wouldn't have got 1 window for £49 from me - no way  |
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Post by BLAZER on Jun 7, 2006 23:09:46 GMT 1
"Hillary's advisor's now have a voice"
"The more members we get, the louder our voice will get"
Hillary's must be starting to get ear ache!
Talk of re-registration of forum members and only a few moaners and whingers. Laugh out loud. Hillary's spin doctors are hard at work.
Hillary's management must rue the day this forum was launched.
I hope it's content is of great embarrassment , because this is a true reflection of what it is like to be as an Hillary's advisor. I guess the truth is beginning to hurt. I take my hat off to the regular posters, or should I say moaners. You obviously feel passionate about the company and how it affects your life.
Honest hard working people like you should be embraced not pushed away. However Hillary's management seem to come from the "throw enough sh.t at the wall " school of business, so I fear change will be a long time coming and for most of us ...life is too short.
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Post by BlindWizard on Jun 7, 2006 23:25:36 GMT 1
Attended con lead today, 6 slots and listed for all blind options. Customer not aware I was coming but might as well measure up while Im there. Then takes me to rear of shop to measure small venetian blind which must have end fixings. I explained that we do not do end fixings but he already had a price from Hillarys for a stainless steel one. At this point I ask where conservatory is. No conservatory here my old son this is a computor shop. After a 20 mile round trip I was well chuffed.not Where do they get these people in CLG MM Hi MM I attended an a 4 Slot appointment today for VET and it was a conservatory - roof (2 rectangles) and roller sides = £2k CLG wrong again but I'm not complaining ;D |
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Post by BlindWizard on Jun 7, 2006 23:27:47 GMT 1
Looked in my SAM for this coming Friday. There is an appt in EPM with the following special instructions "call at 1.30". Luckily it will be about that time anyway but still, very naughty CLG. The best one I had was a few months ago. 3 appts in LPM and all said not before 5pm ;D ;D |
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Post by quantum on Jun 13, 2006 9:58:46 GMT 1
I have had all the same problems, customers cancell and not being told, wrong addresses, wrong customer name or not spelled correctly past customers going to other agent. These are pretty trivial, I know, but no matter how often I complain these things happen over and over again.
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Post by JoY on Jun 13, 2006 10:02:08 GMT 1
I have had all the same problems, customers cancell and not being told, wrong addresses, wrong customer name or not spelled correctly past customers going to other agent. These are pretty trivial, I know, but no matter how often I complain these things happen over and over again. Had one yesterday......... note on their door at 2.15pm that they waited until 2pm as arranged, but then had to go out. I had it in my diary for 12-3pm with no added notes. I now have to go back to it on Friday!!!  |
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dolly
Full Member
Posts: 243
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Post by dolly on Jun 19, 2006 21:30:16 GMT 1
Had an appt AM with the word "DENTIST" in the special instructions. It was out in the sticks so it wasnt a practise so i rang the number to find out anything before i set off. I was met with the now familiar voice "THE NUMBER YOU HAVE DIALLED ETC" So i risk it and turn up to find another agent took her order last week as she rearranged appt to be able to arrange a dental appt for this AM.   So i complained to DM and a pleasant team leader rang me back to apologize and hear what had happened and promised to speak to whoever had caused the thingy-up. So well done him he is the first to ever ring me back and within 15 minutes so at least i arrived at the next call without so much frustration.  ALOT OF SO's i know |
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Post by RED on Jun 19, 2006 21:58:37 GMT 1
Had an appt AM with the word "DENTIST" in the special instructions. It was out in the sticks so it wasnt a practise so i rang the number to find out anything before i set off. I was met with the now familiar voice "THE NUMBER YOU HAVE DIALLED ETC" So i risk it and turn up to find another agent took her order last week as she rearranged appt to be able to arrange a dental appt for this AM. So i complained to DM and a pleasant team leader rang me back to apologize and hear what had happened and promised to speak to whoever had caused the thingy-up. So well done him he is the first to ever ring me back and within 15 minutes so at least i arrived at the next call without so much frustration. ALOT OF SO's i know The diary maintenance team are a great bunch and will try to help you out as much as possible, not to be confused with CLG. They have as much mopping up to do as we do from all the red herrings CLG send us on. Some agents ring Diary maintenance and start shouting abuse at them for all the balls ups we get, but it is not them. So any one thinking of ringing diary maintenance up and having a slanging match with them please remember it is CLG that caused it and not diary maintenance. Red |
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Post by desmorse on Jun 19, 2006 23:38:35 GMT 1
I too had a problem today, but rang leads and asked to speak with a team leader.
Cindy was very helpful, listened to recording of customer call, called me back, apologised for my wasted time, sorted out problem, and identified cause who will be spoken to tomorrow.
So all of you complaining about CLG, tell someone in dept. your specific problem. If we don't feed back what's happening, they'll never improve. If we all give feed back, people will learn what they're doing wrong, and hopefully stop doing it.
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