Diary booking problems

[thelloydgang]

HI all!

Sorry I need help!! Haven't quite got the hang of this posting thingy yet! Can't get the Quotes and my text on the same post! Anyone out there who can help me out please?

[dolly]

Hi BLIND SCOUT I am in a rural farming county myself and have had to remove postcodes that start local but then involves too much travelling to get to the opposite side often on poor roads. You have my sympathies up there I imagine its even worse.

[RED]

I have started this new thread to highlight the everyday problems we, the advisor's are facing with our diaries all the time.
My intention is to highlight the problems we are all facing each day and the demoralizing effect it is having on the sales force. One of the major problems facing each and every one of us.
IF WE ALL STAY SILENT THEN IT WILL NEVER IMPROVE.


Please post your problem as clear as possible by clicking on reply above this posting box.

Do not deviate with personal remarks. Try to be concise.

Try to include customer number but if you prefer to remain unknown then leave it out.

THIS IS AN IMPRTANT ISSUE THAT EFFECTS US ALL SO PLEASE POST OTHERWISE NOTHING WILL GET DONE.

Red

[hereticus]

Have just read through all last night's and this morning's postings and there seems to be some misunderstanding, perhaps even rising resentment, at the role of this forum in the Advisor Feedback Seminars, so let me add my comments to those of Red and others in trying to put matters straight.

As a result of the initial impact of the existence of this forum Hillarys realised that not everything was right with the world and set up two Seminars (one in Reading, the other in Leeds), which were attended by senior management and twelve advisors at each. The advisors invited were selcted by the company based on longevity, experience and who knows what else, and only about a third of the advisors at each seminar were actually members of this forum so the other two thirds were there to express purely personal views.

What we did on this forum was to invite everybody to comment with their ideas and frustrutions and we had responses from more than 80 advisors on different topics. Red, Phugly, Russell, Joy and others all helped to co-ordinate different aspects of the feedback and then I turned all of the comments into a 27 page dossier which was presented to management at the seminars. It was also stressed to everybody involved that, whilst the comments represented a significant concensus of input, we did not presume to represent all advisors and had been given no mandate to act in any such role.

Many of the comments in that dossier were hard hitting and critical but were taken on board by management as a start towards reform - a process which I am sure we all agree has so far been too slow, largely ineffective, and in some ways has even distorted what was said or intended.

Whatever may or may not have happened since the seminars I am confident that the whole process was handled very professionally by this forum and, for anyone who was not a member at the time, or was not aware of the consultation process, or has forgotten aspects of what went on at the time, I would invite you to read the 27 page dossier and then perhaps return with your further comments. All you need to do is send me a PM (personal message through the forum) with your email address so that I can attach the 'Word' document in reply. Actually, on second thoughts, please send your request to Motters who, as forum administrator, can verify that you really are a Hillarys advisor (we don't want the dossier in the hands of infiltrators to this forum) and will then pass your request on to me to send you the copy document.

This forum is a talking shop for advisors where we can help each other, share experiences, put forward ideas, whinge a bit when necessary, and identify issues on which we should challenge the company, but at no time has it ever sought to give the impression that it speaks on behalf of all advisors and I, for one, would leave the forum if it ever dared to become so presumptive.

All advisors are very welcome to read the dossier - all you need to do is ask.

[pyramid]

Hi, Dolly. Try asking your FSM to refine some of your postcodes to the second number thus cutting out some of the less convenient areas.

[RED]

Customer number 2557989
Was told she could have a roller in any colour with shapes for £45.
Result, no sale.

Red

[RED]

customer number 3777439

Customer Was told I would be there between 4.00pm and 8.00pm??

Red

[RED]

I take it, then that no one else is having any diary booking problem?. Must be just me and a couple of others then..
Red

[saxman]

It would be nice to have some bookings to have problems with.

3 all week so far......

[greenpesto]

Actually Red there are so many problems with Diary Maintenance I'd go through 2 birthdays just getting them down into print here!!

Apart from the erratic booking system & stupid promises made by CLG & the daft 6 slot system for Conservatory roofs & Awnings, I'm now getting other Advisors customers booked into my diary for service calls.
ALL are in guarantee & all are being booked into 'prime time' slots.

These other Advisors must be 'wetting' themselves with laughter as they have free slots to sell blinds whilst I'm doing their service calls!!

It ain't funny any more. I've had 3 of these in 5 days.

So YES!!!! I do have a BIG problem with Diary non-Maintenance!!!!!

[RED]

greenpesto said:

Actually Red there are so many problems with Diary Maintenance I'd go through 2 birthdays just getting them down into print here!!

Apart from the erratic booking system & stupid promises made by CLG & the daft 6 slot system for Conservatory roofs & Awnings, I'm now getting other Advisors customers booked into my diary for service calls.
ALL are in guarantee & all are being booked into 'prime time' slots.

These other Advisors must be 'wetting' themselves with laughter as they have free slots to sell blinds whilst I'm doing their service calls!!

It ain't funny any more. I've had 3 of these in 5 days.

So YES!!!! I do have a BIG problem with Diary non-Maintenance!!!!!

I know its a major problem, you know and every other advisor knows but without posting I can not present Hillary's with a list of every advisor's problems.
I would suggest each night just post that days problems under the same format as I have done earlier.
To be honest though, the lack of posts indicates to me that everything is OK and nothing to worry about or complete and utter apathy. I will give it till the weekend and if the response is as abysmal as it is now I will delete the thread and assume it is only me.

Red

[dibsdobs]

I have at least one problem a day, with the diary incompetents.

However listing them on here would let them identify me, which would lead to bigger problems.

However I was told recently that if I did not do a service call, then they would give it to another adviser and charge me £20.

[dibsdobs]

Blind scout said

However, the latest edict form Hillarys, has basically driven a wedge into our hearts. It pretends to give us "rewards" for good agent practice, while penalising the poor performers. It is only when examined closely, that one sees that the positives are all in Hillarys favour, and the "rewards" side, have always happened anyway, just as you seemed to indicate.


Could not agree more.

We have been well and truely done over.

[farmer]

Here is a diary booking problem for you Red.

I have a fiting booked into my diary for evening, june 2nd.
A Mrs Hendy customer No: 3311135.

Certainly is not my customer, not put in the diary by me.
Diary maintenace didn't do it, customer care didnt do it.

Is it a ghost in the machine, or is it the bradford lads coming into Huddersfield covering for the advisors> Can anyone shed any light on it please.

[kakalanka]

It's not just you Red...........no way.

I recently posted regarding a (positive) dilema I had because I had so many fits booked in that my sales appointments were few and far between and I was looking for advice on how to "balance" my diary. I was "on a roll" as far as sales were concerned.

The next thing I know is that my appointments dried up. It turned out that Diary Maintenance had updated my diary (or whatever it's called where they have to erase old details on the system), deleted my future availabilty, and it was only by chance that the problem showed up. As a result, it's as if I've been on holiday for 2 weeks, apart from fits I've made.............all of the positive efforts in the previous weeks wiped out at a stroke , together with my income.

Does this count Red?

I gather this is a typical system error when Advisor Diary maintenance is carried out.

Kakalanka

Yes Kakalanka, anything that is effecting your diary , your sanity and your general outlook counts.
Red