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Post by keenasmustard on Apr 14, 2006 12:24:13 GMT 1
dor every time we don't get paid to repair  or have I missed an announcement from h/o that we are to be paid for dor's  if we all dor'd every one that they get wrong and this is a bloody lot by my reckoning, then they will realize just how bad the problem is, and also that this head rail is just not the same or better quality than the previous one.the problem i have had recently is 5inch linking in 31/2 head rail and knots pulling out.I was offered a bag of split balls to sort this out but that sounded tooooo painfull and the wife wouldn't be to pleased with that I also don't think that repairing a supposedly first class product on delivery sets a very good image. |
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Post by RED on Apr 14, 2006 12:33:47 GMT 1
dor every time we don't get paid to repair or have I missed an announcement from h/o that we are to be paid for dor's if we all dor'd every one that they get wrong and this is a bloody lot by my reckoning, then they will realize just how bad the problem is, and also that this head rail is just not the same or better quality than the previous one.the problem i have had recently is 5inch linking in 31/2 head rail and knots pulling out.I was offered a bag of split balls to sort this out but that sounded tooooo painfull and the wife wouldn't be to pleased with that I also don't think that repairing a supposedly first class product on delivery sets a very good image. Just do as I do. Cut off the split ball,, fix the problem and then tie a very tight triple knot in the end of the cord, it wont slip out and saves a lot of fiddling with the split ball. It would highlight the problems if we all did DOR them all, but we would spend more time tooing and throwing between customers so its a choice of the devil or the deep blue sea. I myself prefer too fix on site, but shouldn't really have to do as many as I do. Red |
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Post by Blind Scout on Apr 14, 2006 15:15:51 GMT 1
dor every time we don't get paid to repair or have I missed an announcement from h/o that we are to be paid for dor's if we all dor'd every one that they get wrong and this is a bloody lot by my reckoning, then they will realize just how bad the problem is, ... I also don't think that repairing a supposedly first class product on delivery sets a very good image. Well, with this weeks mailer, detailled instructions on how to fix the balls up (in the headrail). Including a supply a new balls. Looks as if we now are expected to fix this problem on site. I agree about the "good image", but then I had been fixing the grub screw carriers for some time, they were a lot easier and quicker to adjust. I would much rather fix on site than return with a DOR replacement, that may be as bad anyway. We are really needing to re-instate the agents report back to production, on the quality of the product. I had made a local form, copied closely to an original Hillarys form from many years ago. Thinks I will upgrade for windoz type machines and post it here. In fact, who was going to produce a form and collate the errors from the agents? Did that come to fruition? Oh btw, picture step 3, would probably lead to a H&S issue. If the pliers slip, holding it like that, you are likely do your finger some damage. Hold in either another pair of pliers or a pin vice. |
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Post by RED on Apr 14, 2006 15:32:30 GMT 1
dor every time we don't get paid to repair or have I missed an announcement from h/o that we are to be paid for dor's if we all dor'd every one that they get wrong and this is a bloody lot by my reckoning, then they will realize just how bad the problem is, ... I also don't think that repairing a supposedly first class product on delivery sets a very good image. Well, with this weeks mailer, detailled instructions on how to fix the balls up (in the headrail). Including a supply a new balls. Looks as if we now are expected to fix this problem on site. I agree about the "good image", but then I had been fixing the grub screw carriers for some time, they were a lot easier and quicker to adjust. I would much rather fix on site than return with a DOR replacement, that may be as bad anyway. We are really needing to re-instate the agents report back to production, on the quality of the product. I had made a local form, copied closely to an original Hillarys form from many years ago. Thinks I will upgrade for windoz type machines and post it here. In fact, who was going to produce a form and collate the errors from the agents? Did that come to fruition? Oh btw, picture step 3, would probably lead to a H&S issue. If the pliers slip, holding it like that, you are likely do your finger some damage. Hold in either another pair of pliers or a pin vice. Myself,Greyvan man and Hereticus were going to do something along these lines but just as we started to get together it was announced on the mailer that quality was being monitored by managers so we held off for a while to see how quality went. Not sure where it is up to or whether generally quality has improved. Red |
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Post by farmer on Apr 14, 2006 21:04:30 GMT 1
I've had eneven split draw a few times. Told customers they might need to "tweak" the blinds where they meet to sort things. So does anyone know how to resolve this? I suppose what we should do is DOR them. However, we would never be away from the customer, as I am finding that almost all the rail need adjusting, or maybe I'm too much of a perfectionist. So I just adjust them. Did take this up with Ross Kenney when he took our team brief, he was to speak with production, but not heard back. Although you might mend them on site, STILL d.o.r. them,1 cos' they need to know, 2, scavenge for spairs, 3 it shouldn't be happening. Had to remake a 20mm pleated roof today, cos it had been threaded wrong, wasted 20-30 mins, because whoever was making it, must have been gassing, and put the filo through where the grommet should have been.. grrrrrrr. Customer was over moon though . So was the geezer who had 17 x 25mm, & 15 verticals in his house this am. Everything was spot on !!!! for once. |
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Post by Blind Scout on Apr 15, 2006 13:03:27 GMT 1
We are really needing to re-instate the agents report back to production, on the quality of the product. I had made a local form, copied closely to an original Hillarys form from many years ago. Thinks I will upgrade for windoz type machines and post it here. In fact, who was going to produce a form and collate the errors from the agents? Did that come to fruition? Myself,Greyvan man and Hereticus were going to do something along these lines but just as we started to get together it was announced on the mailer that quality was being monitored by managers so we held off for a while to see how quality went. Not sure where it is up to or whether generally quality has improved. Red Well, I am seriously thinking of re-instating the form I used, and to start mailing it to FSM (if I had one) and to Quality every month. Although I haven't had much in the way of major problems, like some report here on Wood Venetians, I do have a lot of niggly problems that are fixed locally, and it appears to be getting worse. I am sure it is mainly because production are being pushed or just being careless. I raised this with previous FSMs before, as I was involved with QA auditing in a previous existance, and was astounded that the quality loop was not completed by getting a finished product report from the customer/agents, or maybe they take the customer signing off the Invoice as "Fitted to my Satifaction", as being a 100% sucess rate. |
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reginald
Junior Member
agent 27 years
Posts: 70
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Post by reginald on Apr 15, 2006 14:00:03 GMT 1
as a hillarys agent who was previously a quality control manager , there is no chance that I am going to do remedial work on the delta 7 headrails. Hillarys managment take note ITS NOT MY JOB IT IS YOUR JOB TO SUPPLY ME WITH SALEABLE PRODUCT. Try to remember that we are your customers and you should be trying your hardest to supply quality product, if you identify a problem rectify it ,dont pass the buck and expect others to do it for you (without any extra pay remember) Quality control and hillarys do not even fit in the same sentence
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Post by tojaws on Apr 15, 2006 16:18:06 GMT 1
Here is the Email I have just sent to our CEO re: the 'Tensioning Guide' received with todays mail from Hillarys.
I was totally flabbergasted and disgusted with this morning mail from Hillary. I then thought that it had arrived fifteen days late and was the annual April 1st jape. Upon checking the date I realised it was not.
The Tensioning Guide sent out today has been dispatched in error. It obviously was meant for the shop floor to train the operatives on proper assembly of the product. Please ensure all these guide letters are re-directed as I, and many other agents, will not be undertaking further manufacturing processes at our own expense. WOT next - a bag of wooden venetian cord clamps and full colour brochure on fitting.
As an improvement these Delta 7 headrails only improve profitability – they do not improve the product for the customer being cheap and flimsy looking – how long will they last in direct sunlight I wonder.
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Bear
Full Member
Posts: 230
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Post by Bear on Apr 15, 2006 16:47:36 GMT 1
Here is the Email I have just sent to our CEO re: the 'Tensioning Guide' received with todays mail from Hillarys. I was totally flabbergasted and disgusted with this morning mail from Hillary. I then thought that it had arrived fifteen days late and was the annual April 1st jape. Upon checking the date I realised it was not.
The Tensioning Guide sent out today has been dispatched in error. It obviously was meant for the shop floor to train the operatives on proper assembly of the product. Please ensure all these guide letters are re-directed as I, and many other agents, will not be undertaking further manufacturing processes at our own expense. WOT next - a bag of wooden venetian cord clamps and full colour brochure on fitting.
As an improvement these Delta 7 headrails only improve profitability – they do not improve the product for the customer being cheap and flimsy looking – how long will they last in direct sunlight I wonder.AGREE WHOLEHEARTEDLY!!! I will not do repairs onsite--I will DOR the blooming lot!!! Make the d**n thing right or dont do it at all. Hillarys you are becoming a joke--next you'll want us to make the d**n things ourselves on site from a kit supplied. Why should I waste my time and money putting your thingy-ups right?  ?? Where is the money you stole from us over Christmas you thieving swine. Free paper , be damned, give us our blasted money you shower. Hereticus--were you behind this--did you voulnteer us to supply free labour to get free paper allegedly. ?? This firm is not going down the pan--it has gone down the pan--the sooner we all get the f*** out the better. Save money and time--Strangle an FSM today Bear---and Hereticus and co ask me to moderate my manner and postings.--get a life!!!! |
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Post by dodgybracket on Apr 15, 2006 16:57:26 GMT 1
Hillarys---You want me to fix your crappy blinds??
I have posted back today--without a stamp, your packet of split balls.??
Shove them where the sun don't shine.!!!!!!!!!
I am a sales fitter not a b****y repair man....
Every wrong blind will be DOR'd and if it happens on a 3 for £99 I will NEVER fix it.....
Dodgybracket
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Post by nonails on Apr 15, 2006 17:04:15 GMT 1
To OWL, BEAR, DODGYBRACKET, and GVM etc etc... I will be sending my split balls back tonight with no stamp.!!!!!!!!!!! Who are these people in Colwick??? Which planet have they just landed from?? I suggest EVERYONE gives this stupid idea a MISS!!! Where do we go from here.. ?? As someone just posted today--- HILLARYS I DO NOT DO REPAIRS FOR FREE. I will do repairs on the next door agents blinds for £20.00 service call out and he can do mine. But do mine for free!!! Go and take a flying jump John Risemann--you are a bloomin joke!! Go back to whatever job you failed at last and stay there , but get the h**l away from Hillarys now... before we all go mad and someone does you a serious mischief. This policy is ludicrous. Go jump in the Trent? ?? |
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Post by blue movie man on Apr 15, 2006 17:25:00 GMT 1
SPLIT BALLS ILL GIVE YOU SPLIT FKING BALLS STICK THEM UP YOUR ARSE MAKE YOUR BLINDS WORK IN THE FIRST PLACE WOULD I FIX A TV IVE JUST PURCHASED FROM DIXONS
WOULD I FUC% BALLS TO YOU ALL
DOR DOR DOR THEM ALL
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Post by pyramid on Apr 15, 2006 18:05:07 GMT 1
Must get my contract out to see where it says I do quality control and repairs for free.
The other day I fitted some verts. The punchings from the hangers were fused to the fold and the spacings were uneven on the end overlaps. They looked a mess, I slipped the worst of the louvres to the ends and manually arranged the spacings so they were not too obvious. Fortunately the customer was delighted with them.
Have Hillarys been taken over by Ikea-- you know --' we do some , you do some?'
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Post by desmorse on Apr 15, 2006 18:23:18 GMT 1
got my balls in post as well today (strange, I thought the missus had them), and whilst I agree with the sentiments so eloquently espoused, I can actually see a funny side to this. ;D ;D ;D
Now what did we ask for at the forums? Open and honest communication, no spin! And that's what we've got. Unlike the wood venetian fiasco Hillarys have openly and honestly admitted they can't make these properly and they have no quality control.
Why did we ask for this? So we could help solve the problem, we said. So Hillarys have taken us our word and and asked us to help, by putting right what they can't.
Sorry folks, my initial reaction was just like yours, but the more I think about it, the more I think this is a very clever move by Hillarys using the forum as a 2 way medium. You've gotta laugh or you'll just burst.
And to put things in to perspective, I've fitted several split-bunch D7's without problems. I only asked the question because I thought I'd probably get 1 sooner or later
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Post by BlindWizard on Apr 15, 2006 18:35:14 GMT 1
Good point GVM. You've got to laugh, lifes to short ;D ;D
I'll fix blinds at £10 each or DOR them and charge £15 to return and fit - Which option would you like Hillarys ??
If neither then I'll just hide the problem, get paid and then Hillarys can pay another advisor to go back when customer complains. A good way of losing more repeat customers.
As they like to point out we are self-employed therefore can't tell us to fix manufacturing problems. If they insist we do then we are not self-employed, that will cost em lots more then paying us to repair their problem.
I haven't seen the problem yet, why can't you just add another ball where it should be and leave old ball on ??
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or have I missed an announcement from h/o that we are to be paid for dor's 
