gordon
Junior Member
Posts: 59
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Post by gordon on Feb 27, 2006 9:50:31 GMT 1
I have just fitted 4 wooden venetians that were delivered this week. Ordered two weeks ago. They were all wrapped like parcels in bubble wrap inside the boxes (including the valances). All were exactly as ordered, including one 'special order' valance, and the right number of brackets were included and there was no damage. I fitted them, they all worked beautifully. End result one very happy customer, and I was out in a little over an hour. This is how it should be!  I'm a bit confused - this was my post of 17/2 were you going to add comments  |
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Post by glen on Mar 3, 2006 14:31:21 GMT 1
Fitted two wood ven. yesterday and they were spot on, no damage and working great, lets hope this continues. Glen ;D Spoke to soon just fitted 3 wood ven, and had to DOR all three, one not going up/down twisted slats, the other two warped slats, GREAT  Me thinks I will not sell any unless customer insists  Glen |
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Post by desmorse on Mar 3, 2006 14:49:23 GMT 1
Had team meeting last night. FSM very upfront about wood venetians. Said not to discount or beat-a-quote on these. I asked if he meant we should walk away from an order rather than discount, and the man said "yes" - all it's doing is adding to the problem - so the problem definitely ain't fixed
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Post by JoY on Mar 3, 2006 14:50:03 GMT 1
Fitted two wood ven. yesterday and they were spot on, no damage and working great, lets hope this continues. Glen ;D Spoke to soon just fitted 3 wood ven, and had to DOR all three, one not going up/down twisted slats, the other two warped slats, GREAT Me thinks I will not sell any unless customer insists Glen Yep.....us too!! Dor'd 3 yesterday too - warped slats, chips ..usual stuff. Looks like the quality control people have been taken off the job already. |
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ricko
New Member
Posts: 35
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Post by ricko on Mar 3, 2006 16:08:35 GMT 1
Thanks for the link for the stylii GVM. Do they fit in the slot on the sam device or do you carry them separately?
Cheers
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Post by greenpesto on Mar 4, 2006 2:09:38 GMT 1
My FSM has stated:
"There is very little wrong with the Wooden venetians & that nearly all the DOR's were unnecessary & should never have been sent back!.... Quality Control can't find the problems we are reporting!!!!"
Is this an FSM that's also swimming in that Egyptian river .....DENIAL??!!
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Post by BlindWizard on Mar 17, 2006 16:42:59 GMT 1
Well a positive Friday !! Fitted 10 Wood Venetians today, 5 were in one bay. Absolutely perfect, all worked, matched and in good condition - Well done Washington. In a post yesterday I said I'd try to be positive today, so far so good. Think I'll leave the phones on answerphone with volume down, not look at my emails and have a beer. My wife gone to France for the weekend so it's all adding up to positive day  ;D  |
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Bear
Full Member
Posts: 230
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Post by Bear on Mar 17, 2006 16:57:59 GMT 1
Well a positive Friday !! Fitted 10 Wood Venetians today, 5 were in one bay. Absolutely perfect, all worked, matched and in good condition - Well done Washington. In a post yesterday I said I'd try to be positive today, so far so good. Think I'll leave the phones on answerphone with volume down, not look at my emails and have a beer. My wife gone to France for the weekend so it's all adding up to positive day ;D ..and to continue the positive note.. ...So the girl friend comes round at 7.30 with a little bottle of fizz....... |
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Post by Augustus on Mar 17, 2006 18:19:57 GMT 1
Great news, sold £1k worth yesterday and was kind of dreading them !!!
P.
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Post by phugly on Mar 23, 2006 22:14:29 GMT 1
Sold an £800 order y/day and today a customer rings up to say she wants her's taken down and her money refunded because she doesnt think they are up to the standard that she expected.
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Post by gloryboy on Mar 23, 2006 22:26:07 GMT 1
problem is you can't argue with her.
they aren't the quality customers should expect.
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j
Junior Member
Posts: 51 
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Post by j on Mar 26, 2006 12:48:09 GMT 1
Phugly You need a check-up from the neck up, mate, for doing that. Just because one of us got 2 decent fittable woodens doesnt mean you can go mad, you know. Hope it works out--keep us informed?? Bear Oh dear, i've just ordered some too! What have i done  Fitted 3 yesterday, 2 were so so, the 3rd was not even cut square. From the bottom slat going up to the headrail where it was 1cm wider. Everythging was bubble wrapped along with the QC sticker stuck in the headrail, so on this blind in question, it was not checked at all, I took it down before the customer saw it, and said I would bring it back as it needed adjusting. Am I right in saying that these blind don't close properly. When fully shut, they are far wider open than they used to be. |
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j
Junior Member
Posts: 51
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Post by j on Mar 26, 2006 13:08:01 GMT 1
Sold an £800 order y/day and today a customer rings up to say she wants her's taken down and her money refunded because she doesnt think they are up to the standard that she expected. A friend of mine asked me to look at his blinds he sourced off the net. They looked fine to me, not the cheap Ikea brand, they had the big 50mm headrail. cord controls, not the pole wand, and worked just as well if not better. He paid £180 for the 3. I did a quick measure, and they would have come out at £570. If I need for my use, I know where I would go. |
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;D 
