|
|
Post by desmorse on Sept 30, 2006 20:10:26 GMT 1
Christ Russel. you almost make this sound like a business ;D
Disagree on one bit though, I do 3 leads every 3 hours, but manage my postcodes to reduce my travelling. Agree about 25 leads/week max for sale & fit
|
|
|
|
Post by russell on Sept 30, 2006 20:12:37 GMT 1
Christ Russel. you almost make this sound like a business ;D And I thought we were supposed to sit back wait for our diarys to fill chose who too and what we sell ;D ;D ;D ;D |
|
|
|
Post by RED on Sept 30, 2006 20:52:39 GMT 1
If they push for franchises then I think it will be "goodbye from me" Where's this come from? Someone with real insider info, or some little sh1t stirrer haveing a windup? Listen to the Bear. If he says something is going down you can bet your life it is in some form or other. Red |
|
|
|
Post by euroweb on Sept 30, 2006 21:06:14 GMT 1
OK Russell You asked for the fall out and hereit comes  Your business bears no comparison to mine at all, obviously you must employ a fitter or two, but I work at this pretty much full time 35-40 hours a week, I sell and fit, and have about 25 sales apps a week on average, this month was a record for me I sold £12.5k value. I was actually happy with that until I saw your posting, I average 32 hours a week at this game, and make about £10 an hour minus expenses, petrol, car repair, insurance, new drill bits, cavuity plugs, etc, so I guess Im not far off the minimum wage. Either I am missing the point big time, or there is more to the North South divide than we would believe. I would be really interested to have feedback from others as to their monthly sales values vs hours actually worked at this game. Is it just me R |
|
|
|
Post by desmorse on Sept 30, 2006 21:17:52 GMT 1
I have around 45 hours/week available, not always filled, generally sell and fit a tad over £300k/annum.
Don't employ a fitter, but 1 of my sons works with me 1 evening each week. By booking 4-5 big fits, verticals only, we can fit anything from £500 to £2,000 in 3 hours depending on what I've sold.
I know Russell, he doesn't employ a fitter either
Oh, and about 1 in 4 of all calls are self gen. Mostly existing customers, because I leave them my card and ask them to ring me, not Hillarys
|
|
|
|
Post by russell on Sept 30, 2006 21:23:20 GMT 1
OK Russell You asked for the fall out and hereit comes Your business bears no comparison to mine at all, obviously you must employ a fitter or two, but I work at this pretty much full time 35-40 hours a week, I sell and fit, and have about 25 sales apps a week on average, this month was a record for me I sold £12.5k value. I was actually happy with that until I saw your posting, I average 32 hours a week at this game, and make about £10 an hour minus expenses, petrol, car repair, insurance, new drill bits, cavuity plugs, etc, so I guess Im not far off the minimum wage. Either I am missing the point big time, or there is more to the North South divide than we would believe. I would be really interested to have feedback from others as to their monthly sales values vs hours actually worked at this game. Is it just me R No i have no fitter ask anybody that knows me and my figures are known to all in hampshire berks and oxford as our fsm sends us a weekly newsletter with those 3 areas advisor figures . Myave order value tends to be about 400 yes that probaly is due to me being down south.But my conversion (first visit) was last month 92.7%thats not due to my geographic location its due to me not rushing a call and building a sound relationship with the customer which is why my 16 or so leads a week are about right . I work mon to fri selling and fitting 9 to 6 and sat 9 to 1 am a specialist awning and shutter trained.As i said used to have 25plus leads a week and can honestly tell you i used to cherrypick.My fsm then dave kent challenged me on this i got the wrong end of the stick but agreed to try less leads and it worked i still earn the same but work smarter. |
|
dolly
Full Member
Posts: 243
|
Post by dolly on Sept 30, 2006 21:50:47 GMT 1
RUSSELL does your partner know you are always on about other peoples figures. ;D
|
|
|
|
Post by russell on Sept 30, 2006 22:09:49 GMT 1
RUSSELL does your partner know you are always on about other peoples figures. ;D mmm me and blue van man love figures ;D |
|
|
|
Post by desmorse on Sept 30, 2006 22:51:00 GMT 1
OK Russell You asked for the fall out and hereit comes Your business bears no comparison to mine at all, obviously you must employ a fitter or two, but I work at this pretty much full time 35-40 hours a week, I sell and fit, and have about 25 sales apps a week on average, this month was a record for me I sold £12.5k value. Either I am missing the point big time, or there is more to the North South divide than we would believe. Is it just me R Euroweb, 25 leads/week = 100 leads/month. If you take £12.5k, that's only £125/lead. Russel & I achieve around £500/lead. There is a difference between north and south, but not that much. What sort of conversion rate do you have? How many blinds/order and what sort of order value do you achieve? Not attacking or criticizing you, but if we can help, you might achieve a 10%-20% growth from the same number of leads. The most difficult thing in the world is to look at yourself and see what's wrong. There were some postings on here recently about appearance, and I thought, well actually I have become a bit too casual, mainly wearing black denim jeans. Changed to decent trousers, and it does make a small difference. No tie though.  Do you measure or just price from multi-blind offers? I was with a customer today in the middle of the largest council estate in England. My competitor had been in. Sat in the kitchen with a cup of tea, had a chat, quick look at the windows and gave a price of £700. I measured and gave a price of £1300. Haven't got the order yet, but have more chance than the other guy. AS the lady said, even if he was £200 she wouldn't order from him, he wasn't interested or professional. like Russell, I was more interested in getting £1300 from that customer than rushing to my next, who spent most of the time quoting Argos prices at me  |
|
|
|
Post by desmorse on Sept 30, 2006 22:52:25 GMT 1
RUSSELL does your partner know you are always on about other peoples figures. ;D mmm me and blue van man love figures ;D especially curvy ones ;D |
|
blindmansam
Full Member
P/T advisor (over 5 years)
Posts: 225
|
Post by blindmansam on Sept 30, 2006 23:58:58 GMT 1
Where's this come from? Someone with real insider info, or some little sh1t stirrer haveing a windup? Listen to the Bear. If he says something is going down you can bet your life it is in some form or other. Red As from 1st April 2007 your FSM will become your Franchise Service Mng. I thought you ought to know this ! |
|
|
|
Post by desmorse on Oct 1, 2006 9:08:26 GMT 1
The problem is, it's free from every other company as well. I was part of a small trial group using Shadewell awnings before the rest of you. Kevin Barry, owner of Shadewell, questioned our advertising. Is "measuring and fitting free" unique to Hillarys, or do all our competitors offer the same? Free quotations??? When did you last pay anyone to provide a quote? Why don't we offer something a little different? Our basic advertising message hasn't changed in the 17 years I've been with Hillarys, so here's the real challenge ..... Apart from Hillarys core advertising message of FREE QUOTE/FREE MEASURING AND FITTING/ UP TO 50% OFF What else is exactly the same today as 17 years ago. here's your starter for 10 .............. commission rate  I'm still as young and good looking  Just been looking at local competitor web site. They're advertising something free that Hillary hasn't thought of ..... A free operating pole is included with all roof blinds for ease of use.WOW, what a bargain ;D ;D ;D ;D |
|
|
|
Post by euroweb on Oct 1, 2006 10:05:06 GMT 1
Hi Guys and thanks for the feedback. Actually my average order value is about £235 which pleases my FSM as its high for this area, where I am failing however is on the conversion rate which is about 50%, competition is stiff here and we also have the 3499 offer on permanently, I am repeatedly told that they are getting other quotes, and I give them our price promise. I have discovered that one of the local competitors who regularly quotes 20-25% less than our list price, has told customers to get our quote first, before he goes in, I found this out when a customer told me that they had been to measure up, but hadnt, and had booked another apointment after I was booked in to see them . . . . I do dress well, in proper trousers, polished leather shoes, and a nice shirt, I used to work in the financial services sector, so I actually almost feel uncomfortable in not wearing a suit :-) although come to think of it now, when the weather was colder, I did also wear a tailored jacket, and the conversion rate was a bit better, so maybe there is something in that. So perhaps I do need to look at my sales technique, I certainly dont push the customers, or rush the sale, and yes I do measure all the windows e.t.c.. Perhaps its that at 6'2" I look like a taller Phil Mitchell that is putting them off  Cheers |
|
|
|
Post by hereticus on Oct 1, 2006 10:44:15 GMT 1
Similar story to Russell and Blue Van Man.
I have about 45 hours/week allocated to Hillarys, I don't use a fitter, but I am specialist trained and experienced in all products.
September figures were 39 leads = 45 orders (approx 85-90% conversion on leads, then add in self generated), total value £ 19070.00, average order value £ 424.00, average 3.8 blinds per order.
And that was a bad month - my average sales for the previous three months were £ 27500.00, average 60 orders / month, with average order values of £ 460.00.
I agree entirely with Mark and Des that around 15 leads / week is adequate, or 20 would be great, but any more and I would be chasing around and not able to give each customer the proper attention. Its not just about selling blinds, its about selling yourself - build a rapport with the customer and gain their confidence, then you're more than half way there.
Without doubt there is a North / South divide - not of our making but more to do with local culture. In the North there is more competition, possibly less disposable income, definitely a greater tendency to shop around and to barter and, of course, 3 for 99 offers generating a lot of poor quality leads. I know and understand that life is tough for Red and Farmer and many more of you, though I also know of at least one Yorkshire advisor turning in my kind of figures. Whatever your local situation it is always possible to work better, work smarter, and learn from others - and I'm not setting myself up as an expert as I know I could also learn from others and improve on my figures.
First tip for us all - when you leave a quote or lose a sale, as you drive to the next appointment just re-run it in your head. Why did it not result in an order, what could you have done differently ? Sometimes the answer is obvious and outside our control, but sometimes you can identify the point at which it turned and learn from it. Acquiring 'experience' doesn't mean doing the same old thing for ever, it means learning and adapting as you go.
|
|
|
|
Post by agentcruise114313 on Oct 1, 2006 10:50:48 GMT 1
l cover the Darford area, but come under London.
l am full time, do upto 16 appointments per week.
Last week had only 3 appointments.
Conversion rate for the year averaged 88% With a high of 190% and a low of 66%
AOV for August was £363, yearly average AOV was £263
This coming week my appoints look like 1 so far.
|
|
