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Post by glen on Aug 27, 2005 14:56:43 GMT 1
I have been getting wood blinds to fit without any support brackets, like today maximum 2 metre blind with two poxy box brackets to hold it up and 3 cut in half velcro pads to hold valance in place.
Luckily have plenty spares, is this penny pinching going to far or what ? Are any of you guys having same probs.
Glen
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Post by Augustus on Aug 27, 2005 16:09:43 GMT 1
Hi Glen, I brought this up with my own manager yesterday and he told me that an email has been sent to the head of wooden venetians on this to stop it happening.
We will soon see !
P.
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Post by niceday4selinblind on Aug 29, 2005 15:52:40 GMT 1
Hi Glen
same prob here even after requesting centre support brkts
if you ring Washington they are very helpfull and always send them next day
no paperwork either like the old days! lol
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Post by Augustus on Sept 7, 2005 9:53:07 GMT 1
do you have the direct number for them Glen ?
if so we can stick it up as a sticky to help others.
P.
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Post by golfsthegame on Oct 20, 2005 22:21:27 GMT 1
Have fitted some of the CHINESE wooden venetians and am not impressed especially as the order combined chinese and home made blinds. Fortunately the customer did not notice the difference(yet)
Anybody else fitted these yet you can tell the difference just by the weight, never mind the quality.
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Post by farmer on Oct 20, 2005 22:33:55 GMT 1
forgice my ignorance, but what are chinese venetian blinds ??
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Post by Augustus on Oct 20, 2005 22:40:20 GMT 1
I noticed that the cords in them are different and don't allow for a smooth movement.
P.
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Post by golfsthegame on Oct 21, 2005 9:51:30 GMT 1
The new range of woodens are imported from china in standard sizes and trimmed to size here. because they are presumably alot cheaper this is why we have dropped our prices by 30%.
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Post by hereticus on Oct 21, 2005 10:19:29 GMT 1
I fitted my first two of the 'new' (35mm) wooden venetians yesterday. The brackets are great - definite improvement. The wood itself seemed OK but the cording and mechanisms were poor, the blind had not been assembled properly (neither mechanism located in its housing slot), and general build quality was borederline. I was also puzzled to see that they cut housing slots at both ends of the headrail and then plug the spare holes with blanking plugs that don't fit - what's that all about ? Customer seemed happy enough but I am half expecting a service callout in the next couple of weeks.
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Post by farmer on Oct 21, 2005 20:40:52 GMT 1
Hi, Nice to know i am not the only one who has had this problem. Hillarys are top quality though, we must all remember that when we are trying to convince the customer to buy our garbage !! oops sorry must stay positive!!!
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Post by flyman on Oct 24, 2005 22:48:30 GMT 1
Fit 14 of the new chinese blinds the other day and have to say I don't think they are as good as the old ones. I had fit the customers other house with wood ven and she thought these ones looked slightly different. The cords had also marked the wood slats--took some rubbing to get off. As long as she dosn't call me out with problems I can live with them.
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Post by jigsaw on Oct 26, 2005 17:58:06 GMT 1
Just fitted 8 of the new wood venetians today, totally cheap rubbish, all the same problems as everyone else. I hope the Hillarys top management take note, go back the better quaility as I had no problems selling them. I felt ashamed as I left this customer, this is not progress.
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Post by phugly on Oct 26, 2005 19:52:33 GMT 1
Not fitted the new woods yet, but fitting 13 of them tomorrow. I'll let you know my opinion when I've seen them
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Post by Augustus on Oct 26, 2005 20:13:30 GMT 1
I'm sure that Melisa will be very interested in our experiences - good and bad of these.
P.
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Post by gloryboy on Oct 26, 2005 21:07:44 GMT 1
i,m not even getting wood delivered now. it seems all my high value orders for wood hit some sort of problem causing the order to miss delivery. the alleged system where hillarys ring customer and myself to advise of late delivery is non-existent. now i'm being told they don't want to use courier to fulfil obligation to customer.  sometimes they make things so hard. |
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