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Post by desmorse on May 18, 2006 23:03:00 GMT 1
I understood the fines had increased already... it is just the £250 excess thingy that starts at the end of the month... And thank god for that!!!! I've got my first claim in 16,1/2 years. Talk about timing .......... |
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dolly
Full Member
Posts: 243
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Post by dolly on May 21, 2006 21:20:35 GMT 1
Week before last i got my delivery and no invoices (never printed off). I have rang service centre 4 times and FSM to get them posted out or on next delivery with no luck. Apparently it is despatchs job.
Has this happened to anyone else and any tips on who to contact? Thanks in advance.
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Post by mendipmagpie on May 21, 2006 21:33:38 GMT 1
Dolly
This happens all the time.
Recently I got a copy faxed to me so that I could complete the fit. Now I try to get all balances on SAM then worry about the invoice later . At least you get paid and can drop off the invoice and gaurentee later. As long as the customer has the goods and is happy with the fit I find they are OK.
MM
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dolly
Full Member
Posts: 243
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Post by dolly on May 21, 2006 21:38:27 GMT 1
Hi MM. I have been doing this and signing original sale slip/invoice "PAID IN FULL", its just getting the invoices in the end thats the pain. So much of this job is relying on others to do theirs Im afraid. HEY-HO
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Post by mendipmagpie on May 21, 2006 21:44:17 GMT 1
Maybe its time for us all to run a check of outstanding invoices at the end of a given week because after all if it aint invoiced it cant be paid. Total could be sent to H/O to see if MR RRR is interested.
MM
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dolly
Full Member
Posts: 243
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Post by dolly on May 21, 2006 21:47:22 GMT 1
Likewise when it comes to commission and you only get paid for 1 out of 2 pages and then its always the cheaper page.
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Post by mendipmagpie on May 21, 2006 21:52:23 GMT 1
What I do now is to send an e-mail to Dawn each week if there are any split invoices. I also write the number of pages per invoice in large black pen ,just in case the person at the other end cant see very well and it seems to be working.
MM
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Post by RED on May 21, 2006 22:37:50 GMT 1
Maybe its time for us all to run a check of outstanding invoices at the end of a given week because after all if it aint invoiced it cant be paid. Total could be sent to H/O to see if MR RRR is interested. MM Best way to do it is once you have fitted, put the invoice on to a clip board, newer ones to the bottom. As your commission statements come in just check amount paid and remove them from the clip board. Any unpaid invoices show up in a few weeks as they come to the top of the pile and under paid ones show up straight away. Started to do this way after Xmas when I found out what had been going on. Red |
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Post by greenpesto on May 21, 2006 22:48:24 GMT 1
You should always try to get the customer to sign the invoice!
If they argue about the quality of blind, fitting or overall service given then you can say that they signed the 'fitted to my satisfaction' note.
With most companies this would be sufficient for you to have the backing of the company!
Although of course we are dealing with a company that 'wouldn't wee wee on you if you were on fire!'
But it is a start!!!!
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