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Post by desmorse on May 13, 2006 18:56:37 GMT 1
Or could it Kenney, rather than Kennedy?
Perhaps it was Kenney, in the board room, with the 99 for £4 brochure, wot killed JR? ;D ;D
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Post by greenpesto on May 13, 2006 18:57:53 GMT 1
Like I said .....
... Both are WANK3RS!!!!!!
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Post by kwikfitfitter on May 15, 2006 12:15:01 GMT 1
Following on from Saturdays mailer regarding order to fit times now being 15-21 days, 1st call this morning customer was told friday afternoon when she booked appointment 10 days, wheres the communication at Colwick Towers, the mailers must have been in the post by then.
You couldn't make it up if you tried
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Post by saxman on May 15, 2006 13:31:46 GMT 1
Following on from Saturdays mailer regarding order to fit times now being 15-21 days, 1st call this morning customer was told friday afternoon when she booked appointment 10 days, wheres the communication at Colwick Towers, the mailers must have been in the post by then. You couldn't make it up if you tried Wow, you had a customer ? full availability for today, and not one appointment...................  |
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reginald
Junior Member
agent 27 years
Posts: 70
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Post by reginald on May 15, 2006 21:42:17 GMT 1
what mailer telling us about extended fit times?  ? I havn,t recieved it yet |
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Post by RED on May 15, 2006 21:45:46 GMT 1
what mailer telling us about extended fit times? ? I havn,t recieved it yet The mailer has been extended for 1 week. ;D Red |
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Post by RED on May 15, 2006 21:49:39 GMT 1
what mailer telling us about extended fit times? ? I havn,t recieved it yet Seriously though, I received it by e mail this morning from my Fsm, here is the text. Lead to Diary is still running at a high rate. Can everyone review current availability & please put in extra where possible. Also can we enure that we are not putting a fit date less than 14 days as this is putting pressure on manufacturing backlog & will cause delays in orders. If we can book fit dates 21 days in advance for next 8 weeks this can give us a significant reduction in backlog. Red. |
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Post by desmorse on May 15, 2006 22:24:12 GMT 1
Now just let try and get my head around this management strategy Prices lowered because we need more orders Availability increased because we need more orders Fit dates extended because we can't cope with the orders we currently have, and nobody told us there would a bank holiday the other week MMMMmmmmmmmmmmmmmmm tricky one |
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Post by RED on May 15, 2006 22:31:16 GMT 1
Now just let try and get my head around this management strategy Prices lowered because we need more orders Availability increased because we need more orders Fit dates extended because we can't cope with the orders we currently have, and nobody told us there would a bank holiday the other week MMMMmmmmmmmmmmmmmmm tricky one Maybe, just maybe our fit dates are going backwards and production is behind because Web blinds is taking more orders than advisors are. Food for thought. Red |
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Post by JoY on May 15, 2006 23:02:37 GMT 1
Fit dates @ Hillarys 21 days?
Delivery dates @ Web-blinds 5 days?
Something not right there.....
Surely the measure make and fit service should be quicker as the customers are paying twice the price...
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Post by tarpil on May 17, 2006 19:21:55 GMT 1
Up untill three years ago I had booked fits at sale for several years. By allowing for a delay of three deliverys, I had hardly any problems. I stopped doing it because I took on a fitter who needed to make his own appointments. I have applied the same principle to fitting with sam and had no problems. There is a definite risk if the order to fit period is reduced. I never use the default date on sam. I get my deliveries on a Tuesday, if the blinds are not all received on the second Tuesday, I chase them. By checking my tracking report each week, I can see if a blind is "stuck" and have time to chase it, every day if necessary, untill I am satisfied that it will be ready in time. Do not be fobbed of by the quick answer from the service centre, make them dig a bit to find out why there is a delay so that you know what is going on and can respond accordingly. Do not take the tracking report at face value. Look for anomalies and chase for an answer. Like any rock, it is amazing what you find when you turn it over. Unfortunately, this all takes time, but I think it is worth it.
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Post by badbaz on May 17, 2006 19:48:41 GMT 1
I know we are all fed up with not getting blinds, four of my customers have been let down in the last two weeks.
After moaning enough I got to talk someone who made sense. and guess what? Yes there are problems with wood and metal Venetians, they can't make em fast enough!
I say stop supplying Arena and concentrate on our orders!!!!!
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Post by russell on May 17, 2006 20:15:48 GMT 1
how about a post sheraton member since november and no posts its your forum too
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Post by pyramid on May 17, 2006 20:31:41 GMT 1
badbaz - bet it was your FSM who told you that you were a moaner.
p.s. it's only you.
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Post by Blind Scout on May 17, 2006 23:10:05 GMT 1
Got phone call Tues pm, from Hillarys, an ordedr hadn't made my van run, (Tues). Fit date is Thur, do you want it couriered. Yes please say I. Fine I will arrange for delivery on Wed. Wed has come and gone, blinds havn't come. Well thats me screwed tomorrow. One fit, now not going to happen and one appointment. I wonder what I can do for the rest of the day?
Of course I may get that call from my FSM to explain the rewards package, but she will probably ask me for more availability instead.
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? I havn,t recieved it yet
