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Post by lesroman on Mar 14, 2006 21:24:48 GMT 1
Now and then my error causes Hillarys to discount and therefore effect my commission, but my errors like most of us a less than 1% of theirs. never noticed commission clawback until a couple of weeks ago and that was for an order paid fitted etc in Nov 2004!. Still waiting for reason why.
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Post by lesroman on Mar 14, 2006 21:31:36 GMT 1
Priymid asks if the forums addressed Dor payments/Commission clawbacks. I was there and yes it was discussed. mainly felt that it was unfair etc. I had always been told that DOR fits were unpaid coz we would do them onroute to another job. Pointed out to them at forum has did others that even if true it took time away from scheduled fits and more importantly from a poss sales call. Discussion was quite lengthy on subject and was finally encompassed in what became titled "rewards and fines". This basically means that a team at HQ are looking into how it can be rectifed.
Had last 1/4 meeting last week and in attendance was new Finance Director. He is running said team and is trying to develop several ideas but it wont be a quick fix
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Post by golfsthegame on Mar 14, 2006 21:42:43 GMT 1
Come on folks make your vote on the poll only 75 out of nearly 450 This is an anonymous vote so no fear of your opinion being found out by HO.
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Post by ciderman on Mar 15, 2006 0:19:54 GMT 1
We have only been back with Hillarys for less than a year having worked for them previously. If we had known how appalingly they treat the people they depend on 100 0/0 for all of the business I doubt if we would have joined. If we all were able to go on strike for a week, by all taking a holiday at the same time, they would be wetting themselves. And who needs an ASM at a high cost living on our backs and doing nothing. We would be better off with say 20 0/0 commission and much better organised paperwork. I also get the feeling that as the advisors are self employed what they say doesn't count and as far as H/O is concerned we are second rate people. Without us there is no Hillarys.
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alcli01957
Junior Member
ACCY STANLEY Div 2 Hello boys we're back! & Bloody well staying this time!
Posts: 72
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Post by alcli01957 on Mar 15, 2006 0:27:53 GMT 1
Have two customers at present & am awaiting outcome. First was one who changed her mind on fitting of blind on a bay, after watching me measure it & also ask if she wanted a return on the side window, hence had to fit blind twice & then cos curtain end of window wasnt even, agreed a goodwill to replace louvres. Got first set 5cm short as factory had been instructed as a full blind so took normal off my request for exact louvre length. Same happened three times then when finally right length arrived was three louvres short. Customer offered 25% discount for their inconvenience-what about mine including five visits! Second last week was given a fitting time by HO & not confirmed with me. Customer complained cos I didn't turn up, how could I when I wasn't given details? Gave her £20 discount & when I checked my & customers paperwork found instruction on fitting that fitting was TBA (to be advised). I have put on both invoices that if I have deductions made I will charge for all visits at service call rate! I understand as raised at the Leeds forum that this is being looked into & alternatives will be looked into.
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Post by greenpesto on Mar 15, 2006 0:32:00 GMT 1
Hi Ciderman!
I'm afraid it all went 'down hill' soon after Tony Hillary retired.
The past three & a half years have gone from ' bad to worse'.
The FSM's are getting worse too & that includes some of the 'old timers' as well as the newest 'monkeys' on the block.
The attitude towards the 'life blood' of this company - US - has become intolerable!!
I thought that following the recent Forums we had turned a corner but it would seem we are no further forward.
After Xmas & the New Year I think that Hillarys will experience the biggest 'Exodus' in its history.
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Post by pyramid on Mar 15, 2006 9:50:25 GMT 1
Lesroman, I know it was discussed , by difinitive, I meant is it legal - yes or no ?
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Post by farmer on Mar 15, 2006 9:59:37 GMT 1
I have posted these comments before on several occasions, but just to remind you ..... ..... A contract is between Hillarys & the customer. We are representatives of Hillarys & are here to Sell, Measure & fit blinds on their behalf. We are paid on the original agreed order with the customer ( a signature from the customer or deposits paid solidifies this agreement. ) A 'cooling off' period should be allowed for cancellations unless signed on a limited companies premises ( non-cancellable ).Any errors on our behalf are given an agreed penalty e.g. £7.50 mis-measure fine. Serious mis-conduct may be dealt with in accordance with the law & may result in immediate termination. Any errors or wrong doing by the company is NOT the fault of the selling Agent/Advisor. No 'Clawbacks' are therefore permitted under law. Unless a written request be made to the selling Agent/Advisor & agreed by BOTH parties & a signed acceptance be made & returned. NOTE - I understand you may refuse to sign this in which the company CANNOT take money from you but they may ( !!?? ) wish to discipline or terminate you.I would strongly suggest that we make an inquiry as to these points either through a lawyer or initially through the Citizens Advise Bureau or through the Trading Standards Agency. ( I would wager that Hillarys are known to the Trading Standards Agency on numerous counts ... & would suggest that even the BBC Watchdog or Local TV stations are/would be interested in Hillarys conduct )!!!!The law is very much on our side with this one!!!! God its like being at bloody school. answer to the headmaster or else.........sod 'em. they know my feelings...i work for myself, if they domt like the way i work.........................
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Bear
Full Member
Posts: 230
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Post by Bear on Mar 15, 2006 11:07:52 GMT 1
We have only been back with Hillarys for less than a year having worked for them previously. If we had known how appalingly they treat the people they depend on 100 0/0 for all of the business I doubt if we would have joined. If we all were able to go on strike for a week, by all taking a holiday at the same time, they would be wetting themselves. And who needs an ASM at a high cost living on our backs and doing nothing. We would be better off with say 20 0/0 commission and much better organised paperwork. I also get the feeling that as the advisors are self employed what they say doesn't count and as far as H/O is concerned we are second rate people. Without us there is no Hillarys. CORRECT! Internal emails confirm exactly what Hillary top brass think of us.. " Easily expendable--customers are ours ALWAYS, advisors think foolishly that customers are theirs. When they leave we put all local area clients onto the new advisors SAM Data bank. Agent Services Dept have a list of hundreds of suitable applicants wanting to come on board. Mosts DORs are caused by Advisors, and only a very small percentage are factory originated" There you have it in a nutshell Bear
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Post by heston on Mar 15, 2006 13:21:36 GMT 1
I am quite aggrieved by commission clawbacks and extra discounts being given to customers. This has happened to me on a few occasions and I resent being financially penalised for something which is not initially my fault. I sell blinds, I fit blinds, but the bit in the middle, the manufacture and delivery is totally out of my hands. If someone else in the chain messes up, they still get their same money at the end of the week. Why should we bear extra costs for other people's mistakes.
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zykon
New Member
Posts: 3
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Post by zykon on Mar 15, 2006 14:50:19 GMT 1
I have had a spate of bad blinds, missing orders which were no fault of my own. Up-shot is that it has cost me petrol to return 4 or 5 occasions and then a discount being added to placate the customer withoiut my agreement. Infact today to keep the customer happy I ended up taking down curtains. filling in holes and disposing of these curtains for the customer all because HO cocked up on the order. It took 4 visists to complete and then the extra time which means giving up sales appointments and still the customer got a 10% discount of which I will be punished for. When I took the girl to task at call centre she said 'well you want to keep the order don't you, so whats the problem'. Nice! It has got to change. I am happy to pay more for my mistakes if Hillarys would pay for theirs. I would be quids in on this deal. New advisors should be treated differently for a period until up to speed.
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Post by McCartney on Mar 15, 2006 23:02:24 GMT 1
We have experienced reductions in our commission as results of discounts given to customers, but we have never had commission 'taken back' as it were. If discounts have been given to the customer before the final payment is made, then we have discussed this with our FSM and mostly been successful in getting our full entitlement of commission. In one recent incident however, we had 6 wooden vens to fit before Christmas. When we went to fit the blinds, all of them had been made to the wrong measurements. We DOR'd the lot. The DOR's arrived, 3 were ok and 3 were faulty. 3 more DOR's were requested. They arrived 2 weeks later and we returned to the customer.We were now on our 4th visit. Unbelievably 2 of the 3 were made to the wrong measurements again. By this time the customer was really hacked off and demanded a discount from H/O which was duly given. we returned for the 5th time with the DOR's to find one of them was faulty. After the 6th visit the customer finally had all her blinds installed. We lost out all round that time. Half a dozen visits, wasted time, petrol costs, goodness knows how much time spent on the phone, etc, etc. and the final insult to lose out on the commission. Our FSM did not agree to re-imburse us or make sure that we rec'd our full entitlement of commission. This is the worst case we have encountered. We totally agree that something should be done and that Hillarys should recognise their faults and not penalise the agents. Often the Agent is left with time on their hands when blinds do not arrive on the delivery as they should. But is anything really being done at the 'Centre' to correct all these errors following on from the meetings with the bosses at Hillarys? We haven't seen any evidence as yet.
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diode
New Member
Posts: 1
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Post by diode on Mar 15, 2006 23:16:54 GMT 1
Clawback of commision is without doubt unfair and unwarrented by Hillarys. in simple terms if Hillarys acknowleged their errors (as per latest FSM meeting (ie complete transparency) and reimbursed our time and travelling expenses I am sure the number of errors would drop significantly thus saving us and Hillarys considerable sums of money and increase our productivity. Diode.
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Post by hythesoton on Mar 15, 2006 23:49:24 GMT 1
Yes my com, has been clawed back, mainly WOOD BLINDS, or when they are suddenly late del,it also depens who answers the phone at HQ, I could go on D.O.R.s are also a cause.In any one year £ 2WKs money clawed back or more, short changing is on the increase.
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Post by Augustus on Mar 16, 2006 1:15:54 GMT 1
Glad to see new faces, make sure you still have time to post on the positive side of things too.
P.
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