Commission clawbacks

[Augustus]

I have emailed the masses on this as it seems to be a very hot topc right now.

Some people are complaining that commissions are being clawed back when a customer has either been given a discount or some kind of refund.

We all know that we do ourselves discount sometimes to get the order, but is this the same thing ?

It's a very emotional subject and I hope we can have as many people answer the poll as possible.

Remember it is confidencial and you don't have to post a message with your vote.

P.

[ACADEMY]

motters i agree with you I am sick to death with them taking money from me without any explanation.

it amounts to theft as far i can see.

nobody does something for nothing. Well i am not doing service calls for them anymore unless i get paid for them ...


steve

[RED]

Fully agree. When it is our fault we get penalized, understandable. When it is not our fault we also get penalized.
One instance springs to mind.
Lady ordered six Venetians and took a day off to have them fitted. Blinds did not turn up so had a carrier arranged. Blinds did not show up so customer offered a big discount. Through no fault of my own I lost commission on this and lost two days work waiting for the blinds to come.
Luckily it does not happen to me too often but I can understand it with others.
Problem with doing this is customers are not naive and will tell others what to do so they to will get discounts.
We are told not to discount by too much and then H/O go and do it anyway.
There seems to be no structure in it at all, no guidelines put in place and it is becoming more frequent.
Surly it cannot be in Hillary’s interests too do this.
Red

[babyg]

Completely agreed. giving discount ourselves to get the order is justified cos we know how much we can afford to lose! So, no it is not the same thing as H/O giving discount. If H/O is giving a bigger discount or part refund or whatever because of an error they have made, then I think it's a bloody cheek that us advisors are being penalised for it. It has happened quite a bit to us in the past and I've made sure that I goty every last penny back! and WHY NOT?

[JoY]

babyg said:

Completely agreed. giving discount ourselves to get the order is justified cos we know how much we can afford to lose! So, no it is not the same thing as H/O giving discount. If H/O is giving a bigger discount or part refund or whatever because of an error they have made, then I think it's a bloody cheek that us advisors are being penalised for it. It has happened quite a bit to us in the past and I've made sure that I goty every last penny back! and WHY NOT?

How did you get it back??

I am owed several hundred pounds, and would like it back now rather than later.....

[JoY]

Poll......

I have just voted.

BUT MOTTERS?? Does everyone know how to find the poll on here so they can vote?? Not sure it's very clear.

Please post instructions.

[cannaebearsed]

My WRITTEN contract says that i am self employed and am payed a percentage of the "VALUE OF THE SALE"

This statement indicates that the commission is based upon the value of the sale "AT POINT OF SALE", as the "SALE" is the contract made by the customer and the advisor upon agreeing terms and signing the order form

If monies are being witheld or withdrawn by the company then they are in BREACH OF CONTRACT with the advisor

I would welcome anyone with a legal mind to investigate this and to get back to the forum with their findings.....

If this was the case then we should have some kind of compensation - but knowing Hillarys they will just ignore it !!

[babyg]

Just rang FSM and told him I thought it was disgusting and that I couldn't live on £400 for the month that I hardly made any commission, let alone being deducted a load from my commission. They just refunded it in the nxt commission run.

[babyg]

jayandemm said:

babyg said:

Completely agreed. giving discount ourselves to get the order is justified cos we know how much we can afford to lose! So, no it is not the same thing as H/O giving discount. If H/O is giving a bigger discount or part refund or whatever because of an error they have made, then I think it's a bloody cheek that us advisors are being penalised for it. It has happened quite a bit to us in the past and I've made sure that I goty every last penny back! and WHY NOT?

How did you get it back??

I am owed several hundred pounds, and would like it back now rather than later..... I replied, but it is a bit further up! I hope you see it.

[quantum]

I had to DOR a customer 3 times on 2 wooden venetians, after the third time she was so fed up she demanded and received a full refund, yes you guessed right, 8 weeks after being paid the commission i had the lot deducted from me.
If it is our fault fair enough but not when it is totally outwith our control.

[greenpesto]

I have posted these comments before on several occasions, but just to remind you .....

..... A contract is between Hillarys & the customer.
We are representatives of Hillarys & are here to Sell, Measure & fit blinds on their behalf.

We are paid on the original agreed order with the customer ( a signature from the customer or deposits paid solidifies this agreement. ) A 'cooling off' period should be allowed for cancellations unless signed on a limited companies premises ( non-cancellable ).

Any errors on our behalf are given an agreed penalty e.g. £7.50 mis-measure fine.
Serious mis-conduct may be dealt with in accordance with the law & may result in immediate termination.

Any errors or wrong doing by the company is NOT the fault of the selling Agent/Advisor.

No 'Clawbacks' are therefore permitted under law. Unless a written request be made to the selling Agent/Advisor & agreed by BOTH parties & a signed acceptance be made & returned.
NOTE - I understand you may refuse to sign this in which the company CANNOT take money from you but they may ( !!?? ) wish to discipline or terminate you.

I would strongly suggest that we make an inquiry as to these points either through a lawyer or initially through the Citizens Advise Bureau or through the Trading Standards Agency.

( I would wager that Hillarys are known to the Trading Standards Agency on numerous counts ... & would suggest that even the BBC Watchdog or Local TV stations are/would be interested in Hillarys conduct )!!!!

The law is very much on our side with this one!!!!

[JoY]

Ha ha ha.....very funny......someone has said in the poll that they have had commission taken back off them and thought it was justified.

I wonder who said that? An advisor or someone from head office?

[lyndenwelsh]

It is absolutely offensive for Hillarys to think that they can do this.
Its happened to us on several occassions, over the xmas period we had 8 customers who had been discounted as their blinds didn't show up. As agents how can they justify penalising us for something that is totally out of our control! They need a serious re-think on their actions with regards to this issue.

[mario]

yes, this has happend to me , not happy, customer calles hillarys, complain, with out my knowledge, a refund is made , hillarys are taking the decision to refund at call cnt level not asm level? then i still get fined ? no fault of mine, the system has to change, any way i would like our commission rate increased to %20 like the rest of market blinds . huge profits last year still the asm avoids the idea during team meetings?!!!!, i wounder if our jobs are safe if we keep mouning??

[pyramid]

Yes, this has happened to me , because of two dor's .Now another call-back is in the pipe-line because one of the blinds is stiff. In an earlier post before the forums I asked if we could have a difinitive answer on this subject from the directors. Was this addressed ? If so any comments from attendees