wood venetians

[RED]

Does anyone know who to contact about having loads of returns removed from my list of dor,s. Its now two pages long and some are dating back 6 years ago and were returned but never removed from my list.
I have seen the e mail address somewhere on this site but can not find it now.

Red

[phugly]

Same problem here. Contacted my FSM about it but even he doesnt know who is responsible

[grumperbear]

We told Service support and they said send a list in with the ones that should be removed. Can not remember who we sent it to, but they did remove them. But they built up again.

[dibsdobs]

admin said:

Why not just look on the net at another wood ven supplier. Ask for samples and when you get an order - place it with them instead.

Result - no or very few DOR's ....

Time HQ either sorted the problem once and for all or suspend the department.


P.

Where do you get your woodens from Motters?

[locksewdd]

stonehills said:

Does anyone know who to contact about having loads of returns removed from my list of dor,s. Its now two pages long and some are dating back 6 years ago and were returned but never removed from my list.
I have seen the e mail address somewhere on this site but can not find it now.

Red

I was told to fax my tracking report with any errors to 01158522989 and mark it for the attention of Paul Smith and it would be rectified as the previous person who did the job has been on the sick for 8 months.
So actually they dont actually know whats been returned and what has'nt.

[locksewdd]

Help With Wooden Venetians.

I was fitting a wooden venetian and i Cant get it to come down, you pull the cord and it goes up no problem but when you try to lower it, it does'nt want to come down, the only way to get it to come down is pull the cord hold on to the bottom of the blind and pull the bottom of the blind and it eases down a couple of inches at a time.
I have checked that the cords are,nt tangled, DOR'd the blind and the replacement is the same, has anyone else had this problem and does anyone know how to rectify it.

Thank you

[Augustus]

I looked into the top rail of the last one I did and there's no kind of guide for the cord so it's dragging against anything it passes by.

In this case the cord from the left hand side of the blind is dragging over the top of the internal workings of the cord on the right hand side before being dragged down the 'controls' hole.

I have 12 of these in the same house - so it's no joke !

P.

[greenpesto]

Isn't it funny that we punish ourselves each week by continuing to sell this rubbish??!!

You may have answered someones earlier posting as to why theirs won't go down.

On top of that we have no confidence in the blinds actually reaching us.

Confidence in our products are hitting an all time 'low'.

I have little confidence in:

Wood Vens - product
Alu Vens - delivery
Verts - Quality of H/rails, Fabrics ( fraying etc ), colour /pattern choice & delivery.
Rollers - out of date fabrics & the packaging of B/out rollers.
Lack of co-ordination of colour between blind types.

[topfixers]

MESSAGE FOR JOHN RISEMAN, ROSS KENNY ET AL

THE WOODEN VENETIANS WE ARE CURRENTLY SELLING ARE OF SUBSTANDARD QUALITY.
THE SLATS ARE OFTEN CHIPPED OR POORLY STAINED (OR BOTH).
THE LIFT/LOWER CORDS DO NOT FUNCTION CORRECTLY. THEY DO NOT LOOK OR FEEL LIKE THE QUALITY PREMIUM PRODUCT HILLARYS HAVE PREVIOUSLY BEEN KNOWN FOR.
PLEASE GET YOUR FINGERS OUT & DO SOMETHING, GO ON TO THE FACTORY FLOOR AND HAVE A LOOK FOR YOURSELVES.
THE REPUTATION OF THE COMPANY I HAVE ENJOYED WORKING FOR FOR THE LAST 12 YEARS IS GOING DOWN THE SWANNEE BECAUSE OF YOUR HEAD IN THE SAND MENTALITY. YOU ARE SUPPOSED TO BE MANAGERS - BLOODY WELL GO & DO IT

I feel better for that, sorry for the shouting, rant over.

Topfixers (Hillarys and proud - lets keep it that way)

[blindmanbill]

locksewdd said:

Help With Wooden Venetians.

I was fitting a wooden venetian and i Cant get it to come down, you pull the cord and it goes up no problem but when you try to lower it, it doesn't want to come down, the only way to get it to come down is pull the cord hold on to the bottom of the blind and pull the bottom of the blind and it eases down a couple of inches at a time.
I have checked that the cords are,nt tangled, DOR'd the blind and the replacement is the same, has anyone else had this problem and does anyone know how to rectify it.

Thank you

This happened to me recently, three blinds all in the same window. The blinds would not drop at all after the first time.
On closer inspection in the headrail, the design of the cradle that supports the ladder, seems to me, to be all wrong. A curved section of plastic that comes up to the front face of headrail leaves no room for the raise lower cord to run with any clearance. Consequently when the cord is pulled (to raise the blind) the cord gets trapped, making raising the blind hard work, but also making lowering the blind bl***y impossible. No matter how the cords are threaded, no matter how many DOR's are raised this will always be problem. A basic design error, found in alot of cheap crap.

Fortunately we have not sold many wood ven's recently,
(My wife sells, I fit) but my heart sank when I found out that this customer had ordered again; three years ago we did three wood ven's in one window, but that was when they were decent blinds, they looked good and worked well. This time though what a different story, I have never been so ashamed in all my life, and I even said to the customer that I was ashamed to have to ask them for money. In fact they haven't paid yet, I we need to decide what course of action to take.

Any Ideas anyone. My thought is just let the customer have them if they want them, if not allow them to choose what ever blind they like --as long as it is not a wooden ven--!

[greenpesto]

Seems to me you have to either swallow hard & ask for the full balance
or
ask for the full balance so that you get paid & tell the customer to contact Sillarys Customer Don't-care & ask for a partial refund
or
offer a discount on the spot & take a hit with your commission
or
walk away & let them argue it out with H/O. Although you may get to pay for another Advisors visit.

But tell your other-half to stop selling this rubbish in the first place. ;D

I refuse to sell them & tell customers we no longer do them!!!
I'd rather walk away!!!

Good luck!

[Augustus]

It's becoming a joke.

The fit I had ended in disaster - all blinds are not right , this is a very good customer and has spent alot on wooden venetians through their very big house over the last 5 years with me.

They come back because I treat them well and the blinds were top of the range !

Now - it took nearly 4 months to get them - I have been asked to send one of the blinds back so they 'check' if there is a problem ?

I did my own check against one of the last ones I fit ( which by the way works like a dream ) .

The substandard rubbish that we have to put up right now isn't fit to have the Hillarys name on the box.

Time to to cease selling them for me. Not worth the hassle.

P.

[amberley]

I agree - despite all the assurances things are not getting any better.

I have just replaced a set of 3 w/v in a bay for the 4th time - correction - I could only replace 2 because the replacement for 1 was much worse than the one it was supposed to replace. Even the 2 I did replace were not perfect but marginally better than the one they were replacing.

This was despite the fact that Service Support had specifically arranged for the blinds to be quality checked !! Faults have been mainly warped slats but also problems with raising and lowering and tilting not to mention chipped slats.

This customer had also had w/v from us a few years ago when they were an excellent product and as a result introduced other members of his family. I dont think they will be having any more blinds from us now!

Customer had paid in full after the initial fit but has now been given a full refund and the FSM is to see him shortly as I think the customer is after compensation as well.

I've also received my commission in full as well as negotiating a £35 service call payment for the last visit

I cant quite bring myself to stop selling w/v but it wont take much more before I do.

[saxman]

I havent botherd with them since january, I just tell customers that we are having " production problems" & try to move them on to aluwoods at a discount of course........

[dolly]

I also have had problems with wooden venetians. I try and gently push them to aluwood and discount these as they are far too expensive, especially against competitors.
I also dont collect a deposit (on wood venetians) as it is much easier to sort out the customer if there is a cancellation or refund req.
When there has been an issue the customer has switched to aluwood. Just wished they would do more shades in it.