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Post by JoY on Jan 31, 2006 18:26:05 GMT 1
It seems so simple doesn't it.......  |
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Post by kwikfitfitter on Jan 31, 2006 19:24:04 GMT 1
but it is simple,hardly rocket science is it?
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richard
New Member
Been agent for 6 years
Posts: 2
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Post by richard on Feb 7, 2006 18:43:35 GMT 1
I have just had to DOR 6 wooden venetian blinds that I had the embarrassment to install in an old customers conservatory. This is the third house in 6 years I have fitted up for her and she was most embarrassed in having to contact me regarding the quality of the blinds. She could not believe how the high quality of Hillary's blinds could drop so dramatically so quickly.
It is so demoralising to finally realise that Hillary's management are happy to be associated with the way things are now being run and the quality of the Hillary product. Presumably, they are paid enough that they can ignore the crys of anguish from their advisors and not hear the sound of laughter and derision from its competitors.
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Post by blinder on Feb 7, 2006 20:17:49 GMT 1
I've had a few customers.  OO ER! Let me start again. I've had a few customers who have complained that there seems to be one to many slats at the botoom of a wooden venetian. Top tip is to get a pair of snips and snip where the cord goes through and remove the extra slat. 30 second job, customer happy, and more importantly, me happy. |
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Post by dibsdobs on Feb 15, 2006 20:11:11 GMT 1
Fitted 3 woods in a bay, customer paid £600.
3 different coloured valances, 1 ladder not threaded through raise lower cord, 1 raise lower cord coming out of hole in bottom rail as its drilled to big. 2 slats split, chips in 2 bottom rails.
No problem, I will get 3 new blinds for you, I said.
They are a bit s**t for the money she says.
What can I say?
Two days latter I am taking them down, as customer is getting full refund, I of course am getting nothing!
Three weeks ago, I was first in to give a quote for £2000 worth of wooden. Customer is now trying to get hold of me to go ahead, we are not the cheapest, but he liked my approach, and is convinced that I will do the best job.
I am avoiding returning his message, as his high expectations will sadly be shattered. I will then look like a fool, having sold my soul on the quality of our product, and then be running back and fourth with all the dors which will be inevitable on such a large order.
Please, will someone at head office do something to rectify this situation. We can all sell the product, and Hillary's look the part, but unfortunately we are being let down by manufacturing.
It might be big company policy to stack them high and churn them out ( they are not cheap) and the big picture may look rosie from your end, but we are all losing money. The adviser is losing confidence in the product, and the customer is going to john lewis for blinds!
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Post by desmorse on Mar 6, 2006 23:14:25 GMT 1
Just fitted 6 35mm wood venetians and not 1 DORYes, you did read that correctly. Six venetians in oakleaf, 2 sets of 3 side by side, all work, no splits or chips and even the same number of slats on each blind. Is the light at the end of the tunnel shining brightly?  It almost seems churlish to complain that the long valances weren't joined together. I just put an extra sticky tab at the join to stop them flapping around ;D ;D ;D ;D
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Post by desmorse on Mar 6, 2006 23:19:28 GMT 1
LOOK
2 positive consecutive postings - when did that last happen?
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amberley
New Member
Advisor 5 years
Posts: 49
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Post by amberley on Mar 7, 2006 0:30:37 GMT 1
Don't speak too soon! Fitted 3rd set of 3 W/ven in a bay last Friday(First set all had faulty tilt mechanisms, second set warped) and customer has phoned today to say that slats are warping again. He has previously bought several w/v of the original quality before we went Chinese so can see for himself how quality has dropped.
So it looks like I've got the expense of at least two further visits and also stand to lose commission if he gets the discount he is claiming or could even lose the lot if he says enough is enough and gets a full refund.
One more agent who will not be selling wooden venetians until they get it right!
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Post by JoY on Mar 7, 2006 9:23:06 GMT 1
Don't speak too soon! Fitted 3rd set of 3 W/ven in a bay last Friday(First set all had faulty tilt mechanisms, second set warped) and customer has phoned today to say that slats are warping again. He has previously bought several w/v of the original quality before we went Chinese so can see for himself how quality has dropped. So it looks like I've got the expense of at least two further visits and also stand to lose commission if he gets the discount he is claiming or could even lose the lot if he says enough is enough and gets a full refund. One more agent who will not be selling wooden venetians until they get it right! ___________________________________________ I decided to give a discount yesterday as we (Hillarys) could not make a wooden blind the right length. >:(I gave her £20 off rather than risk the 5th DOR. I lost £3 in commission but at least the customer has now paid! ;D (That positive cancelled out the negative!  ) PS If we stop selling the wooden, as well as losing conservatory leads, I fear we'll be starving soon. |
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Post by dibsdobs on Mar 18, 2006 10:16:01 GMT 1
Just had a tour of the factory at Washington and spotted the guy in charge of quality for wooden Venetians  |
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j
Junior Member
Posts: 51 
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Post by j on Mar 26, 2006 13:21:20 GMT 1
Just had a tour of the factory at Washington and spotted the guy in charge of quality for wooden Venetians How thick are his glasses, or does he use a white stick? |
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Post by iansue on Mar 28, 2006 20:27:54 GMT 1
I thought dear Mr Blunket had settled in nicely at the wood venetian quality control!
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reginald
Junior Member
agent 27 years
Posts: 70
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Post by reginald on Apr 6, 2007 19:36:37 GMT 1
Hi there can anyone give me some advice? I have just tried to fit some wooden venetians, for the first time I was persuaded by the customer to fit them outside of the recess, so I ordered valances with returns. What a useless system of construction for the returns, does anyone have a strong enough method of joining the return to the valance board as those pitiful little screws and the tiny bit of double sided tape will NEVER hold
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Post by hereticus on Apr 6, 2007 20:16:45 GMT 1
Someone solved this problem on here before, (sorry I forgot who.) "Mitre fast" from screw-fix. I have been using it for months. Works fantastic, bonds instantly. I'll definitely second that - best new DIY product since the Stanley Knife. No self respecting agent should be without it. |
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Post by northrules on Apr 6, 2007 21:11:56 GMT 1
Hi there can anyone give me some advice? I have just tried to fit some wooden venetians, for the first time I was persuaded by the customer to fit them outside of the recess, so I ordered valances with returns. What a useless system of construction for the returns, does anyone have a strong enough method of joining the return to the valance board as those pitiful little screws and the tiny bit of double sided tape will NEVER hold Youve been on this firm 27years and you have fitted your first et of wood outsude resess either you are thick or havnt been around 27years |
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