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Post by grumperbear on Jan 20, 2006 18:27:28 GMT 1
Same room option on a bay window.
Man ( men ) in China makes hundred of blinds.
Blinds put on Old Chinese " Junk " boat and sent to UK.
UK customer orders blinds for bay window. ( same room option )
UK blind company picks nearest 3 oversized blinds and gives them the " chop " to make right size.
Blinds fit very nice, but some have more slats than others, so not line up OK.
Agent DOR blinds as " no same room option "
China man very happy man, he make more blinds for junk boat.
UK blind company picks nearest 3 oversized blinds and gives them the " chop " to make right size.
Blinds fit very nice, but some still have more slats than others, so not line up OK.
China man now very very very happy man, he make more blinds for junk boat.
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Post by russell on Jan 20, 2006 18:34:10 GMT 1
welcome sue nick grumperbear thats so funny but so true aaaaaaaaaaaarrrrrrrrrrrrrrsssssssoooo ;D
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Post by dodgybracket on Jan 20, 2006 21:05:20 GMT 1
Have fitted 8 X 25mm wooden venetians today ( D/O/R'd from original order of 10 ) This latest batch have stickers inside headrail with QC (quality control) signatures (Lynn and Sheila). All blinds raise and lower more smoothly , but wood quality is still shot ! 6 X blinds are poor . Jagged cut marks at louvre ends , Sratches , Non matching Valances , and this time colours completely different to my samples and the samples customer obtained from Hillary's. Oh dear , later this evening - phone call from customer care - Will need to D/O/R X 6 again ! Right , i have spend all morning replacing these blinds and will not get a payment . Thats standard ! and if customer care think i'm going to to another 6 , then they are in a different world. Why should i (try) and chase FSM for some approval ! I say sod that ! The most recent wood blinds are NO BETTER! , Can we not gather here in numbers and STOP selling them for 3 months?. Anyone else so peeved off too! Agreed Just had two of the crappiest wooden vens I have ever seen--did not bother to fit. Looked like they had been cut with a gardening saw--really jagged ends---ends not stained. That'll be another freebies Hillaries will wantt me to do? If the replacement is not perfect then I will walk away from the job and advise customer to speak to Customer care. Enuf is enuf--strike on here--no more wooden sales until I see positive postings about them Dodgy bracket |
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Post by nonails on Jan 21, 2006 0:36:46 GMT 1
Agree totally --I have not sold, and will not sell wood vens u ntil I am certain quality improves.
By the way thanks to all who went to Reading. Sterling work. This is just the start.
If the present management want Hillarys to prosper it is in their interest to have us all pulling together.
Thanks Again, Hereticus and friends.
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Post by grumperbear on Jan 23, 2006 13:19:29 GMT 1
Just quoted for £1300 worth of wood venetians to go into a bay, told customer they are crap at the moment, but added that it was a problem that Hillarys was working on and they would eventually get it right.
Customer then asks if it will be sorted out within 2 weeks?
Well, they have been at it since at least November so l would give them a bit more than 2 weeks.
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Post by grumperbear on Jan 24, 2006 21:29:40 GMT 1
Today quote for £2000 of wood, after telling customer they are crap. She wants them but she also wants quality. So do l.
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Post by hereticus on Jan 25, 2006 14:11:56 GMT 1
Just been out to fit three wooden venetains 25 miles away. The blinds were absolutely spot on, no quibbles with the slat selection or quality, valances supplied the right length, cords ran smoothly and blinds dropped without manual assistance - lovely job indeed, or it would have been if only the factory had put some brackets in with the blinds !
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rossk
New Member
Posts: 10
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Post by rossk on Jan 25, 2006 20:43:39 GMT 1
Hi
After visiting the wood section in Washington two weeks ago I am surprised that you cannot see improvements. I am in Washington again tomorrow and so I will shall pass your feedback on.
Regards
Ross Kenney
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Post by kwikfitfitter on Jan 26, 2006 8:06:32 GMT 1
In response to rossk's post, 2 woods fitted yesterday, only delivered to me last friday, one had the slats about 1cm out of alignment with the headrail and the other was supplied with 2 centre support brackets only
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Post by Blind Scout on Jan 26, 2006 10:14:22 GMT 1
After reading these posts since before Christmas, I was dreading 2 orders for 2 each that were outstanding.
Not perfect, still some splintering of the slats, and that awful plastic cover that doesn't, over the spare control cutouts. Acceptable to customer, although one did ask for a 20% discount , that she said was agreed by Hillarys, due to non Christmas delivery. Customer service had nothing written on the account notes, so she paid fully, but will take with Hillarys direct.
Noticed that all the blinds were packed with a 'fitting parts' box, that contained 2 end brackets and 3 mid brackets, screws and plugs. One blind was quite small and didn't need any mid brackets. But I thought this is the new was the new way, standard fitting kit!
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Post by grumperbear on Jan 26, 2006 12:57:56 GMT 1
rossk,
lf the blinds are made in China, ask Washington how the same room option works.
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Post by desmorse on Jan 27, 2006 17:30:03 GMT 1
Here's a new one.
Got a 50mm wood ven on order, 161cm wide. Can't have both both controls same side, because as they hack them down, there isn't enough room left.
May as well have gone to B&Q
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*Star*man*
Full Member
Advisor with some experience - UK
Posts: 171
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Post by *Star*man* on Jan 27, 2006 22:13:12 GMT 1
I am having problems with an order for 8 wood venetian (25mm) in a much as they are D/O/Rd because colour of tha actual blind differs from my samples - Customer ordered more samples from Hillary's to be really certain . The blinds are 'shades' out! The D/O/R blinds are same colours as the originals! Hillarys sent me to pick up the samples from the customer and send to washington so the factory can match things up . Recieved 'phone call today , washington cannot match any new blinds to the samples. The BIG question is ' are WE ALL now showing customers our wood samples that no longer match the REAL blinds? . This could cause massive problems to those canny customers out there ! In a nut shell the new 'imported ready made ' woodens are different in colour shade to our samples . Need to know just how much of a problem this is so far? This latest batch have stickers inside headrail with QC (quality control) signatures (Lynn and Sheila). All blinds raise and lower more smoothly , but wood quality is still shot ! 6 X blinds are poor . Jagged cut marks at louvre ends , Sratches , Non matching Valances , and this time colours completely different to my samples and the samples customer obtained from Hillary's. |
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Post by desmorse on Jan 27, 2006 22:26:07 GMT 1
Aries,
this problem has been known about for sometime. Just look at some of the darker shades in 35mm and 50mm which are suppose to be the same colour, they're miles apart. Also, the 35mm samples are a different wood grain to the 25 & 50mm samples. Again, who knows what we're getting.
Bearing in mind how long this change has been going on, and presumably it was months in preparation, you'd have thought new sample books would have been an obvious requirement. I asked for one before Christmas, assuming mine had gone astray, but was told there weren't any and hadn't been for some time.
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Post by desmorse on Jan 28, 2006 20:40:31 GMT 1
Here's a new one. Got a 50mm wood ven on order, 161cm wide. Can't have both both controls same side, because as they hack them down, there isn't enough room left. May as well have gone to B&Q Got the letter today, don't sell wood ven with both controls same side - 4 week lead time (which means 6-8). Not only do we have all these problems to contend with, we also now have venetians that can be made, as long as you don't want a valance, as they're out of stock, and you don't want controls together. Unfortunately, this whole saga just stumbles from crisis to crisis. How many months has this farce been running, and how many more before any confidence is restored? Not only have I sold a 50mm wood today with both controls same side, but with tape. SAM lets me specify terracotta to match existing blinds I've done for this customer, but is this available on the "hack down a bog standard blind" system? I haven't a clue. Communication - what communication?
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