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Post by 1234global on Jan 29, 2006 9:10:44 GMT 1
i got same letter from now on i will not sell wood ventians until i am convinced all the problems have been solved, i,m sick of taking flak from customers for the crap they are sending out
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Post by desmorse on Jan 29, 2006 10:07:07 GMT 1
It's nice to think that all wood vens are being inspected before shipping, but it only works if people know what they're looking for.
I ordered 2 blinds with door clips for pre-Xmas fit. Both delivered without. Re-ordered, got 1 with, 1 without. Ordered again, helpful lady on service desk said as second DOR, needed to speak with Washington. Came back, saying comment "not really surprised .....".
Got 5th blind this week, still no door clips, might as well get drill out and modify blind myself if I can find some door clips to go with it.
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Post by grumperbear on Jan 29, 2006 10:55:22 GMT 1
l just wonder how much money has been saved/lost due to the change in venetians.
From the agents point of view it is very sad that it is costing us the agent money whilst we sort and re-sort all these problems. lt is now at a stage that there is little confidence in the wooden venetians.
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Post by greenpesto on Jan 29, 2006 11:25:41 GMT 1
Don't forget that the Verticals are going 'down hill' so fast they'll overtake Venetians before long!!!
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Post by BlindWizard on Jan 29, 2006 18:16:31 GMT 1
Grey van man, think I got your door clips - 2 blinds same room neither ordered with door clips = 1 with and 1 without. Checked SAM order both hold down brackets = "N"
If you want the door clip PM me but they were 25mm so don't think any good for you.
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amberley
New Member
Advisor 5 years
Posts: 49
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Post by amberley on Jan 31, 2006 0:16:10 GMT 1
Fitted 3 35mm w/ven in a bay today. Right hand blind had prominent marks on several slats, Middle blind would not pull up all the way - jammed half way up - and left hand blind sounded like a machine gun when tilt mechanism operated. Oh yes - and side blinds had different number slats despite being ordered as same room option.
Have also had a call from another customer to go back and look at some warped slats in 3 blinds which were themselves DORs about a month ago.
Note for RossK - this check which is now being carried out - what exactly do they check?
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*Star*man*
Full Member
Advisor with some experience - UK
Posts: 171
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Post by *Star*man* on Jan 31, 2006 1:24:05 GMT 1
Fitted 2 X 25mm wood today , one had cord in 'ladder' threaded wrongly , so that tilt mechanism wouldnt close louvre properly ! Spent a happy half hour - taking it to pieces , and re-threading correctly . I agree - what checks exactly are being made . Am lost for Words. Fitted 3 35mm w/ven in a bay today. Right hand blind had prominent marks on several slats, Middle blind would not pull up all the way - jammed half way up - and left hand blind sounded like a machine gun when tilt mechanism operated. Oh yes - and side blinds had different number slats despite being ordered as same room option. Have also had a call from another customer to go back and look at some warped slats in 3 blinds which were themselves DORs about a month ago. Note for RossK - this check which is now being carried out - what exactly do they check? |
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Post by grumperbear on Jan 31, 2006 9:51:01 GMT 1
l have had to dor some warpped wood last week.
lf the blind had been half decent in the first place l might have got away with it. But once something is not right, they then look at every inch of the blind and find lots of faults.
As for what checks they are now doing, l suspect very little. They should have been checking them in the first place. Do you remember the conservitory video we use to have, and it showed a lady checking a roller blind after it was made, she unrolled it and rolled it back up in about 2 seconds. Some quality check that was. l think that the wood must be checked to the same standard.
Perhaps if the wooden blind will fit in the box that is deemed as PASSED.
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Post by gloryboy on Jan 31, 2006 9:55:27 GMT 1
they can only be checking that there is a blind and brackets in the box!
i fitted 6 25mm @ weekend and there was so much excess stain on the ends that both the boxes with brackets and outer box were covered in it and i then had to 'clean' every slat before fitting them. They all must have been, at the very least, damp before packaging was sealed. so surely any 'real' quality control would have rejected them?
also fitted tundra white the other day that must have been cut straight after a darker colour as all the ends were stained red!
still, i'm glad we've all moved on and there are now no problems with wooden venetians!
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Post by topfixers on Jan 31, 2006 10:04:51 GMT 1
Message for rossk................
THE QUALITY OF WOODEN BLINDS CURRENTLY SUPPLIED IS STILL VERY POOR.
I hope I have made my point with clarity..............
Topfixers
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gordon
Junior Member
Posts: 59
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Post by gordon on Jan 31, 2006 10:10:29 GMT 1
Fitted 3 x Tundra White 50mm yesterday, I had to pull the blinds down by hand for about the last 1/3 whilst releasing the cords with the other hand. I had a mild panic anyway, because whilst the blinds were all the same size, the boxes they were in were all different sizes. Later I went to fit a 35mm antique pine - same problem! These are all blinds received within the last two weeks
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amberley
New Member
Advisor 5 years
Posts: 49
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Post by amberley on Jan 31, 2006 11:52:30 GMT 1
Just been told by Advisor Support that there is a difference between Same Room Option and Same Window Option. Apparantly if you order the latter there is a better chance you will get the same number of slats all lining up in a bay etc.
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Post by grumperbear on Jan 31, 2006 13:21:50 GMT 1
Never heard of same window option. lf you are fitting a bay window, same room option is what has been required in the past.
So same room option only gives us a " better chance " of getting the slats lining up, when the blinds are made in China!
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Post by JoY on Jan 31, 2006 15:23:03 GMT 1
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Post by kwikfitfitter on Jan 31, 2006 18:15:53 GMT 1
I've posted on the quality topic before but today made me think about it again, done a lot of fitting today, no woods thank god, but came upon the Colorado problem, three blinds and not one louvre sealed properly, now this looks to me quite an expensive fabric to buy so an expensive DOR for the company.
To me there are no excuses for not getting it right first time, think of all the issues it would solve.
Hillarys want more availability from you, if the blinds are right first time no call backs for DOR's = more availability
Reduced earnings through DOR's, get it right first time = more slots to sell and fit
Better cash flow, balances would be paid weeks earlier
I could go on but you get the picture.
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