*Star*man*
Full Member
Advisor with some experience - UK
Posts: 171
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Post by *Star*man* on Feb 4, 2006 22:52:15 GMT 1
Last saturday (28th January) whilst fitting blinds , the customer directed me to her neighbour who wanted some verticals .
I had already fitted blinds for this neighbour about 2 years ago , and she wanted 3 X Clouds Beige in Bedrooms . Did a paper order ( SAM was asleep - and recieving some much needed electrical input) . When i got home i put the order through on SAM, complete with a ficticious fitting date!.
On Thursday (2nd February) the blinds arrived on the delivery van . I rang customer to arrange fitting.
Today (4th February) i fitted the blinds . Everything Perfect!
I am so impressed with the total speed of this ! 7 days order to fit - brilliant! - OK i am not in favour of SAM 100% but the incredible pace of order placing is its best feature!
So- anyone beat this recently ! Lets hear about it!
ALSO-..........
I have e-mailed Mellissa recently , and have not recieved any reply . Perhaps her Birthday Celebrations were all too much . Very sad.
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Post by desmorse on Feb 4, 2006 23:43:13 GMT 1
Impressive Aries, but I think more a symptom of h/o not being very busy. I too ordered blinds on SAM last Sunday and received them Thursday, but I've had the same result with paper orders in the past. I think it just depends on how busy, and what fabric is running through at the time.
I'm actually so busy, I'm currently booking w/c 27/02 for fits, but I actually have several orders scheduled for fitting 20-22/02 in my garage. I'm finding conversion rates worst I've had for ages, and those ordering are ordering lots of cheap blinds. Guess that makes me a busy fool, rather than cost effective
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Bear
Full Member
Posts: 230
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Post by Bear on Feb 5, 2006 0:57:23 GMT 1
Impressive Aries, but I think more a symptom of h/o not being very busy. I too ordered blinds on SAM last Sunday and received them Thursday, but I've had the same result with paper orders in the past. I think it just depends on how busy, and what fabric is running through at the time. I'm actually so busy, I'm currently booking w/c 27/02 for fits, but I actually have several orders scheduled for fitting 20-22/02 in my garage. I'm finding conversion rates worst I've had for ages, and those ordering are ordering lots of cheap blinds. Guess that makes me a busy fool, rather than cost effective Hear! Hear! I have done some monitoring and find as follows 11 single blind orders last week 3 orders with 2 blinds 2 with 3 blinds 1 with 4 blinds and 2 with six blinds Average order value including VAT ==£124inc VAT That is £105.50 per order which is £15.00 commission average per order. This "25%" off if u order on the day and "New order today" initiatives are droping values deeply. It will soon not be worth getting van out of garage Where are the £350 punters gone. Why does every sod do it on plastic??? Where are the well heeled pensioners who "only do cheques" They are still there---We are dealing in the dross who are skint---thats what!!! Had to wipe my feet as I left 2 houses today!!! When are we going up market, say to Capri, or Lace Willow?  ? Sold 3 woodens this week My high spot. Bear |
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Post by desmorse on Feb 5, 2006 16:47:11 GMT 1
When are we going up market, say to Capri, or Lace Willow? ? Bear Bear, your last sentence says it all! Six months ago, you wouldn't have thought of capri or lace willow as "up market". Customer today, only interested in £99 offer and 1/2 price venetians - colour didn't matter that much. Got 5 blinds for £265!!!! God, haven't we fallen a long way in a short time. |
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Post by samsnake on Feb 9, 2006 3:46:11 GMT 1
Good to hear some blinds come quickly.
I ordered 4 woods (I know, I couldn't talk the customer out of it) on 7th Jan and still waiting for 2 of them.
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Post by desmorse on Nov 7, 2006 22:50:41 GMT 1
Took an order for 2 verts around 2:30pm yesterday. According to my tracking report this evening, they're made and ready for delivery.
I did speak with someone at h/o yesterday who told me they're so short of vertical and venetian work, orders are being released almost as soon as they arrive, so if you need to changed anything, don't rely on the order being held until 12pm next working day
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Post by mendipmagpie on Nov 7, 2006 23:09:35 GMT 1
hi BVM
Strange, I ordered 4 ven on Friday . Three are due on this weeks van but the fourth is not due until 22/11. All same colour?? Problem I have is fitting is scheduled for 21st. Couldnt make it up could you.
MM
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Post by russell on Nov 8, 2006 22:13:22 GMT 1
well ive got calls coming out of my ears my pdas up the spout I hate life without my pda  lppks like its going to be a busy run up to xmas have sold 7k worth of woods in two weeks got my first lot monday they look great |
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Post by royt on Nov 8, 2006 22:47:02 GMT 1
bear,
your so exotic going to malta.......can you suggest anywhere for my mid-season break
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Bear
Full Member
Posts: 230
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Post by Bear on Nov 9, 2006 0:19:52 GMT 1
bear, your so exotic going to malta.......can you suggest anywhere for my mid-season break Went on a freebie, mate, wouldnt have been my choice as I've done 2 stints there as a squaddie in the '70's. Flea bitten hole , threadbare and full of chavvy Brits, complaining about absolutely everything. I was on a diving trip with some ex-service mates who dive on wrecks for whatever they can scavenge, treasure-hunt/sell to scrappies etc. Rest of time spent round the pool swigging Industrial quantities of beer. We covered the costs of the trip with brass scrap, and a load of China which fetched £800 quid in a local auction in Valetta yesterday, now that you ask. Beats the hell out of fitting blinds into catnic which is how I spent most of 2-day!! Bear |
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libra
New Member
Posts: 42
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Post by libra on Nov 9, 2006 20:20:29 GMT 1
Hi Bear,
Changing the subject a bit,,,,,,,,,,,,
Talking of diving, have you dived the Red sea, i am a paddy advanced diver and only now dive on summer holidays. Have had a few offers to accompany some of my customers up to stony cove. Malta is a grate place to dive,,,blue hole ,,,fab
Libra
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Post by phugly on Nov 9, 2006 21:38:54 GMT 1
well ive got calls coming out of my ears my pdas up the spout I hate life without my pda lppks like its going to be a busy run up to xmas have sold 7k worth of woods in two weeks got my first lot monday they look great Ain't you lucky, I'm still waiting for the fr*ggin' samples |
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Post by royt on Nov 9, 2006 23:22:45 GMT 1
why cant anyone put the right wooden venetian brackets in the right box is that to hard a job!!!3 months this has gone on for now...either no brackets!!!!wrong size brackets..or one of each.
the knob who checked my order was TK...his big red tity intials on the checked label on top of the blind.
so lets get this right...this idiot gets paid to carry out quality control and his only job is to check that the blind works and the right fittings are included and he can't even get this right.
its time we started naming and shaming these idiots who never have to face the customer and add to our daily problems............
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Post by gloryboy on Nov 10, 2006 9:13:11 GMT 1
why cant anyone put the right wooden venetian brackets in the right box is that to hard a job!!!3 months this has gone on for now...either no brackets!!!!wrong size brackets..or one of each. the knob who checked my order was TK...his big red tity intials on the checked label on top of the blind. so lets get this right...this idiot gets paid to carry out quality control and his only job is to check that the blind works and the right fittings are included and he can't even get this right. its time we started naming and shaming these idiots who never have to face the customer and add to our daily problems............ i think their job is to ensure the sticker is placed neatly on the blind  |
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Post by RED on Nov 10, 2006 9:48:12 GMT 1
why cant anyone put the right wooden venetian brackets in the right box is that to hard a job!!!3 months this has gone on for now...either no brackets!!!!wrong size brackets..or one of each. the knob who checked my order was TK...his big red tity intials on the checked label on top of the blind. so lets get this right...this idiot gets paid to carry out quality control and his only job is to check that the blind works and the right fittings are included and he can't even get this right. its time we started naming and shaming these idiots who never have to face the customer and add to our daily problems............ i think their job is to ensure the sticker is placed neatly on the blind Dont be silly, they have another guy that checks that! after he has removed the correct brackets from the box and replaced them with the wrong ones, creating reasons to create more work and overtime for xmas  |
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?
lppks like its going to be a busy run up to xmas have sold 7k worth of woods in two weeks got my first lot monday they look great 
