Why Wrong Late Inaccurate Commission Statments??

[Bear]

ANOTHER EXAMPLE this week of Commission shortcomings.

I took a balance on SAM on a debit card covering two invoices ( one for Venetians, one for rollers) under the same order No E---. OK so far?

One balance was for £220.00 the other for £187.00 Total paid on the SAM via the Card £407.00. Still ok?

On my statement this week I get paid on the £187.00.

I ring in to chase, ( 1st stupid mistake!) and eventually get told that yes payment is in for the first Invoice £187.00) BUT "if what I say is true" then someone now has to manually go through hundreds of paid SAM balances to check if the £220.00 was paid.?

Two days later I get an email stating "no record of a payment of £220 against that invoice, so can I chase it?"
I ring back again and find out they were looking ALL THE TIME FOR £220 and not for the £407.00.!!!!!!

"We will have to look again,if we can allocate someone to do it!"

3WEEKS LATER STILL NOT FOUND--

CUSTOMER KINDLY GIVING ME PHOTOCOPY OF HER BANK STATEMENT WHICH SHOWS DD CARD DEBIT TO HILLARYS £407.0O.!! Will they accept that??

The rest of you be very careful with your payments, dont just check the name check the amount.

The mistakes ALL sem to be in Hillarys favour?

I frankly do not know if it is worth carrying on with this job.

Bear

[RED]

stonehills said:

Think I have discovered why advisor's have not been getting paid all the commission they are owed.
One of the problems seems to be with Sam payments. If after inputing customers credit details you get a message saying it will be dealt with manually at H/O, it does not always get done. Therefore a deposit is given a T marking which denotes a temporary deposit and even though the balance may go through once the blinds are fitted it will not allow the commission to be paid until the deposit is received. This stays on your account as unpaid until credit control ask you where it is. Then you have to find out how the customer paid, I f you have no copy it becomes very difficult. That is why I keep a copy.
Another reason I have found is that I sent around 10 deposits totaling over £250 in cash as a personal cheque. This was cashed but was never put against the customers account so my credit controller is looking in to where the cash went to.
I am fairly lucky as I keep good records and put balances or deposits on the back of every cheque I send in.
I advise you to ring your credit controller and see what balances are outstanding and also to keep a good record of everything you pay in.
Red

I have since found out that the original cheque was cleared off a customers final payment even though she paid via Sam on credit card. So all the deposits were , according to Hillary's, never received. A case of someone not doing the job properly.
SO be careful.
Red

[greenpesto]

Gordon,

I can't accept that we should phone in to re-submit deposit details. This creates even more work than we do with faxed paper orders. I was sold SAM on the understanding that it would cut down my processing work not treble it.
I guess this is yet another reason why I still hate SAM so much!!!!!

[gordon]

greenpesto said:

Gordon,

I can't accept that we should phone in to re-submit deposit details. This creates even more work than we do with faxed paper orders. I was sold SAM on the understanding that it would cut down my processing work not treble it.
I guess this is yet another reason why I still hate SAM so much!!!!!

Greenpesto, I know it's irritating, but it doesn't happen that often, and not doing it is self defeating. I've faxed paper orders through that have never been processed, so the old way of doing things is hardly perfect either.

[RED]

greenpesto said:

Gordon,

I can't accept that we should phone in to re-submit deposit details. This creates even more work than we do with faxed paper orders. I was sold SAM on the understanding that it would cut down my processing work not treble it.
I guess this is yet another reason why I still hate SAM so much!!!!!

I have just spent my whole weekend going through all my invoices to find how the customer paid the deposits and balances. All this extra work involved is not on.
I am now reverting back to paper orders and then input them in to Sam in the evening until it is sorted out as I have no faith in Sam at this moment in time.
Red

[blindmansam]

If Hillary's are saying they have no record or have not recieved a deposit - Then just who is to blame > Is the agent Liable ?

Surely if this were to be a cash transaction , where does the advisor stand in this?

This issue should also be raised at the Meetings?







Red[/quote]
I have since found out that the original cheque was cleared of a customers final payment even though she paid via Sam on credit card. So all the deposits were , according to Hillary's, never received. A case of someone not doing the job properly.
SO be careful.
Red[/quote]

[lesroman]

HI.

Had some probs on this line myself. Was able to provide paying in slip numbers that proved I had sent in.

However a couple I had to pay myself coz Hilliarys waited months before asking me and i couldnt find prove of payment.

Twice Hillarys asked me to pay cash deposits when cheques had been used and was clearly shown as such.

The one that concerns me greatly (although I have had no repetition for a few months) is that during the 1st few months of Sam use, on occasion for reasons not known or understand by HQ, Sam genereted an order number for me but gave at HQ end a different number. After lengthy battles with Credit Control and FSM i eventully won the arguement that I cannot keep records of payments for order numbers that I dont generate and therefore did not have to pay anything out of own pocket

[RED]

blindmansam said:

If Hillary's are saying they have no record or have not received a deposit - Then just who is to blame > Is the agent Liable ?

Surely if this were to be a cash transaction , where does the adviser stand in this?

This issue should also be raised at the Meetings?







Red

I have since found out that the original cheque was cleared of a customers final payment even though she paid via Sam on credit card. So all the deposits were , according to Hillary's, never received. A case of someone not doing the job properly.
SO be careful.
Red[/quote][/quote]
Apparently, I was told that if you can not prove how the deposit was taken and the customer decides to say it was cash then you are liable.
Always, always keep a copy of how the deposit was paid and the final balance. Mine is almost sorted out now but only because I took orders on paper and then transfered them to Sam later in the evening. This is why I had copies.
Red

[mendipmagpie]

Hi Red
When you print off SAM reciept that shows how the deposit and the balance were paid. Is this not enough proof of payment.
I also keep a note of the authorisation number on credit cards.This came in handy last wwek when I had a problem with an order from october.
It transpired that the invoice had been held for no reason. When I gave details to Dawn she sorted it . I think there is a problem in credit control as like others I am experiencing problems with split invoices with the same order No.
MM