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Post by hereticus on Dec 3, 2005 15:24:54 GMT 1
Yes, Owl...of course I agree with you. I want this forum to work to the benefit of both the advisors and the company. We have spent the last few months raising lots of issues which concern us, and we need to start getting some proper feedback and action, even if only to open up more honest lines of communication and get a proper dialogue working.
Not enough of the senior line managers are on this forum and responding to issues. We have been relying on Mellisa to pass on matters internally and, of course, she cannot follow everything up personally to ensure that we are getting meaningful responses. Also remeber that she has been away for a couple of weeks, that nobody else seems to have been monitoring, and that she will have returned to a heavy workload anyway.
There are now 320 advisors on this forum (more than a third of the total) so we do have a voice but are not yet getting heard. To my thinking we need to do three things sooner rather than later :
- encourage more of the 320 advisors to actually post their comments - there is too much of a silent majority
- ensure that Hillarys management are giving this forum the credibility and respect that it deserves
- wade through the 2000+ posts since this forum was established to identify a list of the issues that we feel most strongly about - perhaps even have a poll on the forum to establish the top five issues - and then raise these issues formally by way of reasoned discussions with relevant management.
The outstanding commissions issue is urgent and needs immediate action from Hillarys but, being realistic, other issues are not going to get resolved this side of Christmas. So lets use the long Christmas break and the first few weeks of January, which are usually quiet because there are few outstanding fits, to create some order out of all the input on this forum and establish a structured agenda of real issues.
Let's have some comments from more of you on where we should be going with this - especially from the silent majority.
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Post by mendipmagpie on Dec 3, 2005 15:40:13 GMT 1
I have to agree with Herticus at this stage because at the and of the day we all need to earn and if corrections are made then I believe that Hillarys can still survive and prosper.
By with-holding payments /deposits it will only antagonise when what we need is common ground .
I am not defending Hillarys as I believe they have acted in a disgraceful manner and shown no regard for us,ther lifeblood at the sharp end.
FSMs must also share the blame, because some of the notes on this forum,show them to be arrogant to say the least and incompetant in some cases.
That said if this space can be used to create a meaningful dialog then it is worth pursuing.
P.SIhave also gone through sellouts and takeovers by bean counters and quick buck buyouts over the past forty years.Some just take a little longer for others to realise that the encumbent work force actually do have some idea what is good for the company.
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Post by mendipmagpie on Dec 3, 2005 15:44:28 GMT 1
Your right Herticus
Elephants can only be eaten a bit at a time
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Post by greenpesto on Dec 3, 2005 19:52:34 GMT 1
Can't disagree with anything here!!!!
As Red says .... Accountants are the biggest problem we have to overcome. In a previous job we refered to them as 'The Sales Prevention Officers' Hillarys is 'top heavy' with these clowns!!!! The proper way to run a sales biased business is to have 'Sales' based management running the show, these drive the other departments forward & keep finance departments 'in check' at the bottom of the chain.
I too have been down the road of working with successful companies that then get taken over by Accountant morons!!!!!
Sales is about flexability not about everything being 'Black & White'.... an accountant will always say 2 + 2 = 4 but a sales person will say 2 + 2 = 4 'ish .. Give or take a bit!!!!!!
Because there are always variables!
BE FLEXABLE & ADAPT ACCORDINGLY!!!
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Post by glen on Dec 3, 2005 20:53:30 GMT 1
SPOT ON Herticus, fully agree with your comments and I for one will not be taking part in any of the withholding payments nonsence going on BLAH! BLAH!  Will it work doing this NO!!!!! iT NEVER DID FOR PEOPLE WHO WERE IN UNIONS, and we are bloody self-employed. Not going to give some of these comments about above anymore time it is a no-brainer, we all have our probs etc. but if it is that bad find another job  I have been with Sillarys for 4 Years and do not agree with current promos etc. but hey it has not done me in my area any harm for now I have always manged to trade up or just bloody walk away from some of the clampets its attracting. Can I also point out that I do not hide my real name or area from anyone and I did give this link for website to my FSM in the hope that he can understand what is happening in the real world with us, but, like us he has to do and say what is best for Sillarys AND HIS JOB I am not A**e licking because he might be reading my post but on the whole he is there when I rarley need help, and I think he is OK (wrong football team though ha-ha) Those people owed commision etc. (me included) why not hold back cash payers and when Sillarys ask where payment is after 3 months tell them as soon as you pay me what I am owed I will pay cash in if not then I will take payment out of cash  Any way thats me an all that, and by the way I rely on this for a full time income and have done OK for now (christ probably put a jinx on myself now) Bye for now ;D HAPPY SILLARYS TO ALL Glen |
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Post by glen on Dec 3, 2005 21:04:33 GMT 1
Like the comments, about top heavy by accountants makes sense ;D
Glen
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Post by BlindWizard on Dec 3, 2005 22:40:00 GMT 1
I must agree with hereticus at this point in time.
I'm very critical about how the management is pulling the Hillary Brand down to an all time low and our earnings as well. But we must show how WE want to communicate, discuss and improve the company and increase all our earnings (advisors, staff at head office and even management & shareholders).
Don't threaten management, that is what we are complaining is being done to us. Show by example how reasonable and positive we can be, if that doesn't work then may be more radical action will be required but it's early days and hopefully through this forum management can see working with advisors is the way forward.
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Post by nonails on Dec 5, 2005 23:54:21 GMT 1
SHOCK HORROR ACTION BY HILLARYS!!!!
Following my rocket postings on this site following total stupidity from Hillarys I have to say I got a load of dosh into my Bank this morning...Yipeeeeeee!!!!!
Naturally I didn't get a statement or anything like that..
haven't had a proper understandable statem,ent for 6 weeks or more bu at least I now have money to buy petrol to attend sales like did today!!!
Cant be totally accurate here folks as I could be traced
but suffice to say I sold a load of 3 for£99. deals
First call 7 venetians in a conservatory Floor to ceiling
232cm drops each 89 wide into UB's each 98.0cm wide
Thats a lot of blind I can tell you
The y cannot be profiting at this level, surely
What about maximum 3 per hoisehold???
Machine is not programmed for that so I flogged 7
Should get them up in under an hour only a mile away!!!
Next call 8 venetians in Xmas deal 3 for £99
all over 150 cms wide and all over 190cms drop all at £15 supplement so £48 quid each --INTO WOOD--
Well fill my boots
Curiously I reckon I will make more than Hillarys from these 2 orders......??
Do they have a death wish
This second client HAD BUDGETED --wait for it £1200 for this " Summer house" and I would have got that had it not been for this really stupid offer which has costs Hillarys about £800 of turnover.....
Whoever did the accounting for this deal never looked at the "Perception Factor"--- we have been devalued to hell.
This customer will never buy a higher priced deal from me again
I am so cross, I think its time I went back to my old job.My old firm keeps chasing me...
Nonails
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Post by greenpesto on Dec 6, 2005 14:28:58 GMT 1
I agree Nonails ...
Can't see where Hillarys get this selling 'up' from 3 for £99 as being successful!!!!!
If you see an advert & respond to it yourself with a perception of a price ( What we professionals call - 'price conditioning' ).... could you see yourself in all honesty trade up by such a great margin? I couldn't ... I don't think Sillarys management would too if they were out shopping!!!!
This is another example of non-sales people 'not' putting themselves in the shoes of the every day buyer.
The re-introduction of Conservatories for £346 again under values everything we do or stand for.
Sillarys will have us paying for the customers blinds next!!!!!!
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Post by gloryboy on Dec 22, 2005 19:38:01 GMT 1
just had my last commission statement of the year  read it again and realised no order of over £1000 has been paid commission  is it me? |
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Post by nonails on Dec 22, 2005 20:23:09 GMT 1
just had my last commission statement of the year read it again and realised no order of over £1000 has been paid commission is it me? Yes my boy its only you! Its only me as well--Just the 2 of us they pick on to diddle the commissions --everyone gets theirs always correct and always on time, if not a week early! Have you seen the latest wizard wheeze -- if you get a mismeasure fine or such it comes off your money BEFORE the due credit is paid. You are not only a Sillarys Agent mate, you are also a Banker!!! |
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Post by desmorse on Dec 22, 2005 23:17:01 GMT 1
Only had 1 order over £1k due and that's on current statement. Only fitted last Sunday, so can't complain at that. just had my last commission statement of the year read it again and realised no order of over £1000 has been paid commission is it me? |
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Post by mendipmagpie on Jan 1, 2006 21:46:58 GMT 1
Hi Folks Happy new to you all. Just back off holls and ready for a new start,only thing is Im a bit pink-lint and no improvement in aged commission payments over £500. Is anyone else having the same problem or is it only me again . Heres me expecting an improvement in the new year and determined to stay positive ,am I mad or is it another age thing. mm |
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Post by RED on Jan 16, 2006 0:16:12 GMT 1
Think I have discovered why advisor's have not been getting paid all the commission they are owed.
One of the problems seems to be with Sam payments. If after inputing customers credit details you get a message saying it will be dealt with manually at H/O, it does not always get done. Therefore a deposit is given a T marking which denotes a temporary deposit and even though the balance may go through once the blinds are fitted it will not allow the commission to be paid until the deposit is received. This stays on your account as unpaid until credit control ask you where it is. Then you have to find out how the customer paid, I f you have no copy it becomes very difficult. That is why I keep a copy.
Another reason I have found is that I sent around 10 deposits totaling over £250 in cash as a personal cheque. This was cashed but was never put against the customers account so my credit controller is looking in to where the cash went to.
I am fairly lucky as I keep good records and put balances or deposits on the back of every cheque I send in.
I advise you to ring your credit controller and see what balances are outstanding and also to keep a good record of everything you pay in.
Red
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gordon
Junior Member
Posts: 59
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Post by gordon on Jan 16, 2006 9:04:35 GMT 1
Think I have discovered why advisor's have not been getting paid all the commission they are owed. One of the problems seems to be with Sam payments. If after inputing customers credit details you get a message saying it will be dealt with manually at H/O, it does not always get done. Therefore a deposit is given a T marking which denotes a temporary deposit and even though the balance may go through once the blinds are fitted it will not allow the commission to be paid until the deposit is received. This stays on your account as unpaid until credit control ask you where it is. Then you have to find out how the customer paid, I f you have no copy it becomes very difficult. That is why I keep a copy. Another reason I have found is that I sent around 10 deposits totaling over £250 in cash as a personal cheque. This was cashed but was never put against the customers account so my credit controller is looking in to where the cash went to. I am fairly lucky as I keep good records and put balances or deposits on the back of every cheque I send in. I advise you to ring your credit controller and see what balances are outstanding and also to keep a good record of everything you pay in. Red This is absolutely correct (please also see my post of 13 January which includes comments re head office discounting). I think what we should do when we get the message regarding the initial deposit on SAM is to note down the customer's credit card details and 'phone through to accounts with them later to ensure that they are processed. The credit card details are not shown on the printout for security reasons. |
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