Diary booking problems

[hereticus]

reginald said:

another lead was for a vertical blind for an arched top recess window that clg said was "e;no problem

Reginald - yes, I've had this before and I'm the first to admonish CLG for some of the stupid things that they promise customers. However, in this case they may not be to blame. Did your customer specifically say it was an arched recess, or might she have described as bowed, or semicircular at the top, or did she just ask whether we do curved headrails. OK - CLG should still ask the right questions to determine exactly what she meant but maybe they are not completely at fault on this one.

[kwikfitfitter]

In my opinion they just say yes to everything just to get you in the door

[dolly]

Had an irate customer ring Hillarys at 11.45 this morning been waiting 3 hours for me in an empty house to turn up. He had been told 9-12 and was booked in for 12-3!

[RED]

dolly said:

Had an irate customer ring Hillarys at 11.45 this morning been waiting 3 hours for me in an empty house to turn up. He had been told 9-12 and was booked in for 12-3!

Now theres a new one on me,, (NOT).
You just could not make these up could you. Talk about killing the goose that lays the golden egg. Hillarys are throttling it good and proper.

Red

[1234global]

when did h/o ever make things easier i was sent a lead this week 10 miles away wrong door number ,got a call from h/o were was i ,explained i had rung customer no answer,left card,rearranged with h/o to go back that afternoon she only wanted arough idea of cost once again i lose out because of the pathetic advertising of h/o/ ,when will these clowns on inflated saleries realise they hav,nt a clue about anything , looks as if i will be joining the many deserting a sinking ship

[dolly]

My first appt this morning had a leaflet already on the coffee table for me. She wanted the 4 for the price of 3 offer in one of the Trinity fabrics as clearly stated. OOps sorry dear.
Besides as far as im aware these leaflets shouldnt have gone out yet.

[greenpesto]

Do we actually have a fabric called Trinity?

Seriously, I don't have them!!!!

[dolly]

Trinity fabric was "to be sent later" so the memo said when i received the new vertical book a while ago.It was to be a category 'A'.

[dolly]

Customer booked in AM tuesday. Given wrong details. So Hillarys book him in again this morning. Fine, ONLY WIFE AT WORK AND HE WANTS NOTHING TO DO WITH PICKING COLOURS! So now i have to go a third time tomorrow night and still might not get the order.
C L and some customers think we have all the time in the world. Oh and if he orders can we rush it through cos they're going on holiday in mid June.
Tell you what mate ill clean your windows before i hang the blinds if you like or do you want taking to the airport?

[dolly]

BEWARE!!!!
Even though i double checked i had no availability in for B.HOL Monday at the beginning of the week, somebody has now started to book appts in this morning! Luckily i spotted this and got them removed but you might want to check your SAM if you intend not to work.

[phugly]

On 5th May I notified DM that I was on holiday from 2nd June for one week. What do I find?? I've got appointments booked for when I'm out of the country. A case of "Rebook - Advisor not available"

[dolly]

HI ALL
After reading many of your problems I thought i was quite lucky up until starting back yesterday.
3 appts not in. Another told she could have a price for a conservatory without picking fabric or type.(So much for 6 slots needed)
Another who needs time to digest 3 for £149!
Address info missing, a pub to visit AM?( Surprise surprise when i ring before travelling no answer. As if i expect one in the morning)
And just as i write this the phone rings CLG why havent i rang an appt enroute. REPLY phone number incorrect.
BLINDING !!!!!!!!!!

[farmer]

dolly said:

HI ALL
After reading many of your problems I thought i was quite lucky up until starting back yesterday.
3 appts not in. Another told she could have a price for a conservatory without picking fabric or type.(So much for 6 slots needed)
Another who needs time to digest 3 for £149!
Address info missing, a pub to visit AM?( Surprise surprise when i ring before travelling no answer. As if i expect one in the morning)
And just as i write this the phone rings CLG why havent i rang an appt enroute. REPLY phone number incorrect.
BLINDING !!!!!!!!!!

i know i shouldnt moan about the number of leads i get, but saturday, i have 5 in twixt 9 - 12, and 5 in between 12 & 3.
Now i will sort them no problem, never has been, but why do they do it in the 1st place.
Obviously the new advisors dont work bloody saturdays do they

[dolly]

Dont know about you chaps but i recently signed a Data Protection Agreement that let Hillarys give out my phone number if a customer asked.
Several have and been told they cant have it! One previous customer rang Hillarys and asked for my number as she had lost it and was bluntly told "If you want to speak to him, you will have to make an appointment!!! Luckily she found it.
Dont they put a warm feeling in the heart. Or is that indigestion?

[greenpesto]

It amazes me that no matter how many different Threads you read on here they all have this same problem in common in that Sillarys just seem to make everything so difficult to do the job!!!!

Whether it's like 'Dolly's' posting re-H/O not giving customers our details & creating an unnecessary Appointment or to 'Reds' 300 hanger request.

As I've said before ... SillyBillys are creating reasons NOT to sell!!!!

Regards

Mr. De-motivated Italian Sauce Man!!!!!