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Post by uptonparker on Dec 15, 2005 15:31:22 GMT 1
Had a worrying conversation with fsm the other day,what he said did'nt really register till later as at the time we were discussing something completely different.I mentioned that I had been wasting a fair bit of time recently on these 3 for £99 deals as the people it was attracting were invariably only going to spend £99 and when you start that low there's no where left to go.
I'm sure he said that in the new year it would be easier to trade up with the new deals they were working on(or words to that effect),so I'm taking it that not only will the shite 3 for £99 deal stay,but,we will also be saddled with something like 3 for £120,3 for £150 etc.,etc.,I do hope not!
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Post by JoY on Dec 15, 2005 15:54:16 GMT 1
Yes...... I recall Mellisa saying something along the lines of lessening the gap between 2 clouds for £99 and the next price up..... Not good is it...... I say scrap the 2 for £99 and definitely the 3 and 4 for £99!!!!!  |
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Post by keenasmustard on Dec 15, 2005 16:41:31 GMT 1
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j
Junior Member
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Post by j on Feb 28, 2006 12:19:52 GMT 1
Who else has been informed that only certain advisors will attend all conservatory leads.Apparantly the reason being is they have done more jobs and sales with conservatories. Has anyone thought that they might be living in a more affluent area. Has anybody bothered to go out and see the quality of work done on con. roofs by those who are now being squeezed out -- NO
When a service call arises for these jobs, make sure you don't call me out, they can do the 60+ mile round trip to tension a roof blind.
That now means half our leads will be removed, the specialist training that I attended to help Hillarys out as there was nobody in my area, was all for nothing. We have now been forced to go onto SAM and get involved with a 24 month contract and £300 printer - all for what.
I think this place has just gone down hill.
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Post by inkjet on Feb 28, 2006 15:31:52 GMT 1
J
You seem very Angry.
I think justifiable.
We were promised a new start
What happens bombshell at first Team Meating
Im on STRIKE
Actually no LEADS
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Post by farmer on Feb 28, 2006 20:39:40 GMT 1
Who else has been informed that only certain advisors will attend all conservatory leads.Apparantly the reason being is they have done more jobs and sales with conservatories. Has anyone thought that they might be living in a more affluent area. Has anybody bothered to go out and see the quality of work done on con. roofs by those who are now being squeezed out -- NO When a service call arises for these jobs, make sure you don't call me out, they can do the 60+ mile round trip to tension a roof blind. That now means half our leads will be removed, the specialist training that I attended to help Hillarys out as there was nobody in my area, was all for nothing. We have now been forced to go onto SAM and get involved with a 24 month contract and £300 printer - all for what. I think this place has just gone down hill. J................. just to let you know. i have been told, yes told, that I am to be a conservatory specialist.. I feel for you guys who are now not able to sell into conservatories. On the other hand, you will not be allotted 1 1/2 hours for a slot that more often only takes 1/2 that time, and more often than not ends up being a quote (for the roof if not the sides) Whilst i am busy sitting at the roadside waiting to go to my next (quote) call, new advisors will be going to all the "core", bread and butter work, including the business I have built up over years. Fitted a roof today, £1500 6 hours to fit, 50 mins to rethread 2 of them, 2 hours to survey, 1 hour sales call,. 9 hours, £24 per hour. Like most advisors who i speak to, £1500 worth of bread and butter stuff, is far easier to deal with than roofs. I am lost as to which is the best way forward with this idea.... so just to get to the point, its not all rosy for us specialists either. |
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Post by dibsdobs on Feb 28, 2006 23:09:31 GMT 1
Farmer, I don't know why you got chosen as a specialist with that attitude.
A) If you go into an appointment thinking its going to be a quote, then it probably will be!
B) If it takes you 6 hours to fit, and 2 to survey, maybe you are better of with the 3 for 99.
no offense
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Post by farmer on Mar 1, 2006 9:26:24 GMT 1
Farmer, I don't know why you got chosen as a specialist with that attitude. A) If you go into an appointment thinking its going to be a quote, then it probably will be! B) If it takes you 6 hours to fit, and 2 to survey, maybe you are better of with the 3 for 99. no offense its not attitude, its fact, |
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Post by keenasmustard on Mar 1, 2006 10:01:43 GMT 1
were is it said that i'm not a conservatory specialist even though I 'm not one of the chosen few?
I will still be doing them,they will still be giving them to me,because diary maintainance will still book calls as they always have.what will happen when their specialist is fully booked or off on holiday/sick whatever,they will be stuck and this is why this new system will never work!
if hillarys think that I'm going to transfer all these calls to specialists then they are wrong I will do the sides and then call the roofs in as before.
if i wanted to be a conservatory specialist I'd go to sandersons.
hillarys and their team of advisors I always thought were blind specialist for the whole house not just bits of it when it chooses to be,I personally offer the whole range but the only bit I don't do is shaped roofs which is and should always be a specialist job so only needs a one in each area.
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Post by Blind Scout on Mar 1, 2006 11:10:30 GMT 1
The fact is Hillarys have selected through the FSMs, agents who have a proven sales record, to use at targeted high value orders that conservatory are. They are training these agents on a different approach geared to that form of sale, hence the 90min slot, against the usual 40min presentation. At the training day I attended (locally, and to be done by the FSM), 4 agents turned up when there were 10 names on the list. But my FSM had resigned, and David Kent did the training. The second event David did the previous day, was also pooly attended. Hardly the FSMs or Hillarys fault if we cant attend events invited to.
At our area meeting last night, taken by Ross Kenney, some agents had never heard of this process, until shown at the meeting. Ross will be taking action to address. However, those "trained", as with the new awnings, will be receiving additional sales aids, such as a new presenter with full colour photographs.
As from the beginning of March (I think the 10th), all calls to CLG, will be filltered to specialist call handlers, who will have new scripts, and will book into the specialist sales agents diaries. All CN leads, sides and, or roofs will go to these sales specialists.
On completion of the sale, the specialist sales agents will book into the specialist fitters diary to arrange a full survey and fit, if angled roof blinds are required. I was originally told the sales guy would do the pythag measurements and carry the can if mis-measures resulted, but the estimating process, area x blinds, is still used.
I have opted, because of neck and back problems, not to be a specialist fitter. Where areas do not have a specialist sales agent, Ross indicated that the call would still be allocated to an agent, after all they are not going to turn a customer away. My concern was that a customer who has a small lean-to with only 1 blind required, will end up with a specialist, for a 90 min presentation. SG leads would be done as you do now, as I suppose, those leads not filtered by the CLG.
This came out at the team meeting, if you have had yours, you should know, if you haven't, speak to your FSM afterwards. BUt I felt things were on the cards for improvements, and left feeling more positive. It was a long meeting, and most of the meeting was spent on the 2 forums, Hillarys pulled together. Some things have already happened, some are in the pipeline, some are being investigated further, and some will never happen. So go to you next team meet. Ross, did mention AOL, no, no not A.O.L. but Advisors On Line and agents left with the url.
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j
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Post by j on Mar 1, 2006 12:05:46 GMT 1
To all those who voiced their opinion after my comment, thanks.
Farmer - Most of my leads have been into conservatories and orders likewise taken, granted mostly for the sides, but I have never been put off giving a quote for the roof, or scared of doing shaped blinds, that is why I did the specialist training at my own expense to get more work.
The reason for not getting more roof sales boils down to the simple fact of price. I don't care how good a sales person is, if someone does not have the money to spend ie £2500 average shaped roof, you will not get it. You also have to take into account they are still getting over the cost of the conservatory so another £3500 is a big knock to them.
I have to say this again, I have still pushed for the roof, and sent the quotes through regardless.
The other issue I have is the lean-to promotions that will be on offer in the press ie do your roof for £900. How unfair is this that - we won't be getting that either. One sales call and 2 hours work - slightly drunk right off with this.
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j
Junior Member
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Post by j on Mar 1, 2006 12:12:45 GMT 1
Blind Scout - Please could you expand on the last line about AOL and and agents left with the url.
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Post by RED on Mar 1, 2006 13:09:51 GMT 1
Blind Scout - Please could you expand on the last line about AOL and and agents left with the url. J What he means is that this forum was given a mention at the meetings by Ross Kenny and advisor's were given the url, or Uniform research locater, which is the address on the internet as in www. whatever.co.uk. AOL in this case stands for Advisors on line and not America on line. Red |
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Post by JoY on Mar 1, 2006 13:36:10 GMT 1
Blind Scout - Please could you expand on the last line about AOL and and agents left with the url. _------------------------------------------- AOL = Advisoronline URL = The address for the above. I.e. www.advisoronline.co.uk |
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j
Junior Member
Posts: 51
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Post by j on Mar 1, 2006 13:51:49 GMT 1
I know the AOL and URL, I just wondered if he said anything about this site having any impact on the company.
I met Ross 3 - 4 years ago when I first started and he seemed then to have a better dealing with us than with what we have now.
Thanks anyway.
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