Bear
Full Member
Posts: 230
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Post by Bear on May 2, 2006 14:31:54 GMT 1
Will the last one out please turn off the lights. Don't shut the blinds though. Wrong posting!! At Colwick its "LIGHTS ON, DOORS OPEN, NO ONE WITH A BRAIN AT HOME!! Bear |
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Post by martin on May 2, 2006 14:34:15 GMT 1
Hello all,
Read the mailer sent out by John Risman. I though, after speaking to him when he visited my wife and I that he would be good for the company and he would listen to the advisors to improve the situation.
Many advisors were of the opinion to give the advisor meetings a chance to address the problems between us and them.
I sorry to say we feel let down on both issues. The new commission payments and charges are not clear and raise various questions, which I will be discussing with my area manager.
This mailer should have been discussed with the advisors from the original meeting before being released.
This was a well worked out reply to the commissions issue which benefits Hillarys at the probable expense of the advisors
Martin and Nicola
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blindsfitter
Junior Member
"I do this because its a service to mankind-not because I like doing it"--Al. Pierpoint , hangman.
Posts: 75
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Post by blindsfitter on May 2, 2006 14:50:34 GMT 1
Has anybody noticed over the last couple of days that - - a number of new advisors have joined the forum - some of the silent majority have started posting - the number of advisors on line at any point in time is the highest level of activity we have had for months. Obviously the mailer has ruffled some feathers and, whatever the outcome, its good to see more people standing up to be counted. Hi ! This is "blindsfitter" and this my first posting--I have been sitting on my hands on the sidelines, nodding in agreement with 98% of what I read , but feeling a tad unable to better most of the excellent postings I see!! Was amazed to get the handle "blindsfitter" thought one of you might have had that already!! I have to say here and now that the Mailing in the Saturday post, and the exchanges here on this site have made me break cover--so hello at last Hereticus and the rest of you. I have been 9 years with Hillarys and was hired by Mr Tony H. Wont prattle on as youve all heard it before, but this last edict has put the tin hat on it for me. I work quietly, do the job, have a p/t fitter and gross £23,000 k on the statement just arrived today. My income has dropped £9k on last year, and my expenses are 15% up. My mismeasure were 4 in the whole year, and my Area Manager ios a total unthinking thingy. Ring any bells. I cannot and will not continue to work under the new conditions where we are being shafted openly, as opposed to the old way where we were shafted quietly, individually and lethally My stolen commission is over £200. Should I continue Out in the open now "Blindsfitter" |
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Post by greenpesto on May 2, 2006 14:51:44 GMT 1
Have you all considered the administrative nightmare all of this will bring with it based on how Hillarys normally behave?
We'll be chasing every £15 or £20 due to us.
We'll be met with answers of "We have no record of this transaction".
If it is our error then you'll need a code from your FSM to have the money paid back.
etc. etc.
On top of that you'll have a 99% certainty that you won't be backed or supported by your FSM ( if you can get hold of it!!! )
We'll have claims for insurance costs that didn't take place because of admin errors & we'll wait for 6 months to get the money back because some 'thingy' at H/O digs itself in & won't correct their error.
Dawn in commissions will be swamped with calls of "Where's my payment?" & "Why have I been deducted for this?"
Hillarys will take on another admin body to sort this out but will sack a factory employee to cover the wages of said administrator.
The list will go on!!!
I've had no confidence in Hillarys for the past 3 years & after this latest 'balls up' I'm getting to the point that I'm going to leave & compete against them!!!
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Post by russell on May 2, 2006 15:46:46 GMT 1
welcome all new members and silent majority as previously posted by myself any many others silence is consent to do whatever ! we now as a forum have a very powerful voice and platform never before had in the dark years of "ITS ONLY YOU NOONE ELSE HAS A PROBLEM " welcome to the forum use your voice and see what a change it makes things are on the move some say for the better some say for the worst i say both things are happening as never before make sure your a part of it constructive and out in the open AGENTS NAME are better either way THIS FORUM WORKS  |
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Post by saxman on May 2, 2006 15:50:32 GMT 1
Seems like were stuck with it then. Its now 15.45, and no posts on here from management, no contact either by phone , email or fax from my fsm who i left a message with this morning to contact me asap. Prepare to feel the pain of being shafted......................................again.  |
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Post by russell on May 2, 2006 15:59:09 GMT 1
HAVE SPOKE TO H/O today and they are taking it seriously i know of 1 advisor who had a reply to his email at 630am today i did ask for a posting from h/o on this site today though clarifying the insurance statement dont all expect a call though 800 advisors is alot of calls.hopefully a post on here today will help
i myself have been fitting today ive not broke anything honest but after talking to my fsm i am quite happy to carry on fitting
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Post by desmorse on May 2, 2006 16:15:45 GMT 1
Having re-read The Letter, I notice the "service call for other advisor" is £20/job. This will be mainly mismeasures, involving 2 calls. If we said a conservative 10 mile round trip for each call, the Inland Revenue accept 40p/mile as reasonable, so that's £8. If service calls are booked in our diaries, that's a loss of 2 hours earnings, so we are effectively earning £6/hour, out of which we have to fund holiday and sickness periods and maybe even a pension.
Nobody in their right mind becomes self employed to earn £6/hour.
I wonder if there's any vacancies at Colwick for sweeping the floor and cleaning the toilets. I bet it pays more than £6/hour!
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Post by JoY on May 2, 2006 16:32:22 GMT 1
My FSM has asked for my main concerns... this is what I have emailed him.
______________________________________________-
Subject: Main questions re "The Letter"
PL Insurance............... Needs clarifying, or better still left as it is!
Clawbacks.................. Why not full comission when the fault lies with Hillarys (and not advisor) for
additional discount given after the sale has been agreed.
Why no mention of refunds on commission clawed back in the past
Mismeasure Fines.......£20 no problem BUT....
Service Calls................Why not pay us £20 per BLIND (as we will get fined for a mismeasure) for
every DOR and service call, (not the second DOR or only £15 as suggested).
Booking service calls into diary not practical as customers usually phone us
directly as requested.( Service call will take up sales slot) Can't see how this
will work. Do we have to tell customer to phone Hillarys if they want a service
call? Or do we phone diary maintenance and ask them to put the call in for
us? Why not just get customer to sign a receipt to say we have completed
repair, and then Hillarys can check up by ringing them if they want to check up
on us.
Other advisors should not be sent out to service calls, instead of the advisor
who did the sale/fit.( Hillarys intend to pay them £20 and deduct £20 from the
original advisor. ) Original advisor at the mercy of the second one sent out. It
will create no end of disputes!
Free paper for printers............EXCELLENT!!
Waiting for your call to discuss the above....
Joy
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Post by owl on May 2, 2006 16:52:51 GMT 1
My FSM has asked for my main concerns... this is what I have emailed him. ______________________________________________- Subject: Main questions re "The Letter" PL Insurance............... Needs clarifying, or better still left as it is! Clawbacks.................. Why not full comission when the fault lies with Hillarys (and not advisor) for additional discount given after the sale has been agreed. Why no mention of refunds on commission clawed back in the past Mismeasure Fines.......£20 no problem BUT.... Service Calls................Why not pay us £20 per BLIND (as we will get fined for a mismeasure) for every DOR and service call, (not the second DOR or only £15 as suggested). Booking service calls into diary not practical as customers usually phone us directly as requested.( Service call will take up sales slot) Can't see how this will work. Do we have to tell customer to phone Hillarys if they want a service call? Or do we phone diary maintenance and ask them to put the call in for us? Why not just get customer to sign a receipt to say we have completed repair, and then Hillarys can check up by ringing them if they want to check up on us. Other advisors should not be sent out to service calls, instead of the advisor who did the sale/fit.( Hillarys intend to pay them £20 and deduct £20 from the original advisor. ) Original advisor at the mercy of the second one sent out. It will create no end of disputes! Free paper for printers............EXCELLENT!! Waiting for your call to discuss the above.... Joy I agree with most of this Joy .... apart from £20 mis-measure or wrong input /mistake. Our MINIMUM £ order value PER BLIND must now be £200 to cover any error plus costs. As previously said the 3 for £99 option is definitely out of the equation for us all if this goes ahead. So... not all bad news then  |
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Post by BlindWizard on May 2, 2006 17:40:52 GMT 1
Re my email to My John Risman (copy posted in this thread)
I received an email from Mr John Risman first thing this morning, he thanked me for my email and said he would be discussing my points with the team today and aims to address any confusion as quickly as possible.
I have also received a phone call from my RSM to discuss the email. I was told that advisors who have expressed concerns were being contacted to clarify their views before the meeting. He also said he believed a document would go out to all Advisors by the end of the week clarifying the situation.
From this at least I feel that things are being taken seriously but feel it's a shame that the company hasn't taken the initiative to up date us via this forum or by email.
Makes me laugh, all this demotivation but today 5 sales calls resulting in 3 orders total value £4k. Wouldn't it be nice if we could just sell blinds, fit them and receive our commission - simple really !!!
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miss measure
Junior Member
?20 bloody pounds its cheaper at BQ
Posts: 72
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Post by miss measure on May 2, 2006 17:49:34 GMT 1
strike i hear none of you could strike a match.wake up smell the coffee you are all small fish as you get trampled another will follow.DOWN TOOLS aries scagill has piped up as if you all havent got the balls so go back to your menial tasks and stop dreaming of strikes
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Post by hereticus on May 2, 2006 18:47:48 GMT 1
I for one will have nothing to do with any suggestion of strikes, hibernating SAM, holding cash, pricing lottery, or any other such suggestions. And not because I'm looking after number one (most of you know how far I stuck my neck over the parapet on behalf of us all) but because I know, without any doubt in my mind, that the intention of the new advisor payments was to meet us on some of the issues that we have complained about.
Indeed, on some issues it does do exactly that. On other issues it was badly communicated (liability insurance) and will be clarified promptly, and on some issues it might have been thought through better and will need some further tuning. However, the intention is honourable and the objective is to have a clear transparent reward structure on a level playing field which is fair to all. The agenda is not to shaft us in any way.
There have been some very good points made through the forum, all of which are now being sifted through and discussed by Ross and his team, and any necessary clarifications or modifications will undoubtedly follow. The issue of claim liability in particular will certainly be put to bed, hopefully to most people's satisfaction, very quickly indeed.
I also think that, if the public liability issue had not grabbed the limelight and kicked everything off, most of the other points would have been much better received - not necessarily fully accepted, and still in need of clarification, but nevertheless would not have incited the degree of reaction which we have experienced.
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ricko
New Member
Posts: 35
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Post by ricko on May 2, 2006 19:43:23 GMT 1
Understand what you say Hereticus but it is Wednesday tommorrow and as I have stated before I am not going to take the risk of going into someones home or business with the anvil of " clear negligence " hanging over my head. Hillarys should cover us for all eventualities as they have always done in the past. There are only two options on this issue the stautus quo or we cover ourselves, but I predict that they will come up with a compromise that will cost us money!!!!!!!
I stand to be corrected and hope that I am because if so then it won't cost me anything, ( but I bet it does ).
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Post by grumperbear on May 2, 2006 19:58:01 GMT 1
Which ever way you look at it, its going to cost the advisor money.
After all, thats the Hillary Way.
Hillarys you have bad management. lt has taken you 3 months and this is what you come up with. lf you cann't get the future right what hope is there for us advisors. What about the claw-back of commissions in the past. Mine only comes to £20 or £30, but some advisors are owed thousands.
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