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Post by RED on Jun 13, 2006 21:41:13 GMT 1
 Red obviously went to the same 'school of jibberish' as Donald Rumsfeld & John Prescott!!! ;D ;D ;D Or do you take the same drugs as Ozzy Osbourne!!!!!! ?  No Greenpeppermints, I went to the Hillary's school of un-lateral thinking, at least I think it was that, I think. Or was it un-natural thinking ;D How dare you mention drugs, they are for medicinal purposes only and I challenge any one to prove otherwise.  Red |
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Post by RED on Jun 13, 2006 23:09:50 GMT 1
This is a poll to get some feedback as to whether advisor's agree or disagree with the new dor and service payment structure. Hopefully enough advisor's will vote to give a fairly true idea of the situation so I can take it further. The vote is totally anonymous so dont worry. Please note, once you have voted you will not be able to vote again but can come back to see how the poll is developing. Click on the blue service payments and dors title above this posting to go to the poll. Red __________________________________________ Mines in green.....  |
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Post by heriticus on Jun 14, 2006 16:39:46 GMT 1
ive just been charged £140 mismeasure fine customer ordered 7 sets of verts when i fitted them they said they didnt order that colour but they did so i spoke to my fsm who said thats a mismeasure im gutted watch out you lot
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Post by blinder on Jun 14, 2006 18:20:25 GMT 1
Points that occur to me over your sorry tale are :
1/. If the customer signed for that colour on the order then thats what they have ordered.
2/. If they want to change their mind and request a different colour, then surely its up to your FSM to authorise it under a goodwill code.
3/. Your FSM is clearly a berk, 'cos if he ok'd a goodwill, then his mismeasure/advisor error targets wouldn't have been harmed and he wouldn't have pi$$ed off an advisor. Would have made no difference to the customer at all.
4/. Good to see your field SALES manager doing his best to motivate you.
5/. There is clearly no way then to prevent a customer changing their mind and costing an advisor £20 a shot. Disgraceful.
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Post by hereticus on Jun 14, 2006 18:45:03 GMT 1
ive just been charged £140 mismeasure fine customer ordered 7 sets of verts when i fitted them they said they didnt order that colour but they did so i spoke to my fsm who said thats a mismeasure im gutted watch out you lot Seriously suggest that you follow this up formally by appealing through Ross Kenney - send Ross all the information that you have, especially customer number, and your explanation of what has occured. A fine of £ 140.00 on one order, especially when it is a case of your word -vs- your customer's word, is totally outrageous, and if the customer signed the order then clearly you have the advantage. If you follow this up then you are doing everybody a favour by testing the 'new rules', but if you let it go then you are creating a precedent to everybody's detriment. Hope you can be persuaded to take it further, and please let us all know how it works out. |
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Post by BlindWizard on Jun 14, 2006 19:19:36 GMT 1
Yes angryadvisor you can't accept this, I think we'd all back you up but how ??
Good luck and please post the outcome.
I'm having a discussion regarding service calls because I was told have to do them when booked in the diary and for set payment of £15 however many blinds, however long in takes or however many visits - however I refused to do them. I'll post the outcome of that.
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Post by farmer on Jun 14, 2006 19:27:24 GMT 1
ive just been charged £140 mismeasure fine customer ordered 7 sets of verts when i fitted them they said they didnt order that colour but they did so i spoke to my fsm who said thats a mismeasure im gutted watch out you lot Tell you now, if that happened to me i would be off straight away. |
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Post by farmer on Jun 14, 2006 19:30:20 GMT 1
ive just been charged £140 mismeasure fine customer ordered 7 sets of verts when i fitted them they said they didnt order that colour but they did so i spoke to my fsm who said thats a mismeasure im gutted watch out you lot Seriously suggest that you follow this up formally by appealing through Ross Kenney - send Ross all the information that you have, especially customer number, and your explanation of what has occured. A fine of £ 140.00 on one order, especially when it is a case of your word -vs- your customer's word, is totally outrageous, and if the customer signed the order then clearly you have the advantage. If you follow this up then you are doing everybody a favour by testing the 'new rules', but if you let it go then you are creating a precedent to everybody's detriment. Hope you can be persuaded to take it further, and please let us all know how it works out. £140 ! !. it only probably cost Hillarys £50 to make the bloody things. I tell thee, Hillarys are taking the piss now. Blood boiling or what. one way traffic. It stinks.... |
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q
New Member
Posts: 18
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Post by q on Jun 14, 2006 19:42:17 GMT 1
Perhaps a new directive has been sent out to all FSMs that their bonuses will now be linked to how many ?20 mismeasure fines they issue.
Good luck angryadvisor hope you get this reversed.
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Post by RED on Jun 14, 2006 22:12:55 GMT 1
This is a poll to get some feedback as to whether advisor's agree or disagree with the new dor and service payment structure. Hopefully enough advisor's will vote to give a fairly true idea of the situation so I can take it further. The vote is totally anonymous so dont worry. Please note, once you have voted you will not be able to vote again but can come back to see how the poll is developing. Click on the blue service payments and dors title above this posting to go to the poll. Red __________________________________________ Mines in green..... |
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filo
Junior Member
Posts: 51
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Post by filo on Jun 14, 2006 22:17:49 GMT 1
Yes this Dors and service payments wants sorting, I have just been charge
£40 on a job where the commission was only £22, so £18 out of pocket
plus time , energy, petrol, the job was for 2 verts ,one with split louvers in a conservatory
Yes it had to be the split louvers where I missed changing
the colour on Sam after customer kept changing her mind and even
though the order had a CNE number nobody queried it. so that shows
sam is not perfect , as this wouldn’t have happened on paper , as I
used to bracket all blinds writing the colour once on conservatory order.
I’m not saying if we make a mistake we shouldn’t be charged, but these charges
are ridiculous and the whole set up is one sided, nobody is perfect
And mistakes will be made, but we can’t allow them to take more back
than what they pay us to do the job in the first place, especially when
we in their eyes are only worth £15 per job when it comes to them paying.
We done talk , what next?
filo
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*Star*man*
Full Member
Advisor with some experience - UK
Posts: 171
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Post by *Star*man* on Jun 14, 2006 22:37:29 GMT 1
Filo, you are 100% right . How very dare they take more back from us , than the value of the original commission. Is the results of the recent poll , going to be presented to hillary's ? Its time this whole issue was dealt with . If they do this , i for one would make them pay somehow! There's more than one way to skin a cat . absolutley diabolical. Yes this Dors and service payments wants sorting, I have just been charge £40 on a job where the commission was only £22, so £18 out of pocket plus time , energy, petrol, the job was for 2 verts ,one with split louvers in a conservatory Yes it had to be the split louvers where I missed changing the colour on Sam after customer kept changing her mind and even though the order had a CNE number nobody queried it. so that shows sam is not perfect , as this wouldn’t have happened on paper , as I used to bracket all blinds writing the colour once on conservatory order. I’m not saying if we make a mistake we shouldn’t be charged, but these charges are ridiculous and the whole set up is one sided, nobody is perfect And mistakes will be made, but we can’t allow them to take more back than what they pay us to do the job in the first place, especially when we in their eyes are only worth £15 per job when it comes to them paying. We done talk , what next? filo |
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Post by RED on Jun 14, 2006 22:45:45 GMT 1
Hi Aries
I am hoping to get a few more votes in yet but certainly it will be going to those that count. Just wish the response was better.
At the last look 112 votes had gone on, only just over 1/5th off advisor's on the forum and less than 1/10 of the overall advisor's.
The more votes the better the understanding.
Red
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Post by dibsdobs on Jun 14, 2006 22:45:54 GMT 1
Not only the value of the original commision, but more than it could well cost to make the things!
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Post by saxman on Jun 15, 2006 1:09:32 GMT 1
Yes this Dors and service payments wants sorting, I have just been charge £40 on a job where the commission was only £22, so £18 out of pocket plus time , energy, petrol, the job was for 2 verts ,one with split louvers in a conservatory Yes it had to be the split louvers where I missed changing the colour on Sam after customer kept changing her mind and even though the order had a CNE number nobody queried it. so that shows sam is not perfect , as this wouldn’t have happened on paper , as I used to bracket all blinds writing the colour once on conservatory order. I’m not saying if we make a mistake we shouldn’t be charged, but these charges are ridiculous and the whole set up is one sided, nobody is perfect And mistakes will be made, but we can’t allow them to take more back than what they pay us to do the job in the first place, especially when we in their eyes are only worth £15 per job when it comes to them paying. We done talk , what next? filo lets all stop using sam............. go back to paper till they sort this mess out. i to have had more dors since sam came into being.  |
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Red obviously went to the same 'school of jibberish' as Donald Rumsfeld & John Prescott!!! ;D ;D ;D
