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Post by Blind Scout on Jan 19, 2007 1:52:52 GMT 1
... Had a BIG delivery today - no invoices at all. Apparently printer has broken down, and of course, Hillarys being Hillarys, there's probably only 1 printer in the whole company and no spares. I take it your delivery comes from Notts, our driver from Washington, was delayed 2 weeks ago as the printer in despatch had failed and the second printer had been out of commission for months. But he waited until printing resolved although that delayed him. |
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Post by BlindWizard on Jan 19, 2007 11:03:58 GMT 1
Can't understand why they've changed invoice layout, save ink ?? If it ain't broke don't fix, goes for the diary and tracking report in blue as well. What is easier to read black or blue on white ?
Re looking at order details on SAM trouble is only holds last 6 weeks or so.
thelloydgang - You mention printing out a head office copy, why do you do that. I used to print them a copy and sending it of with an end of day report but about 8 months ago someone on here said they never sent in a copy so I stopped and not heard anything since so keep the copy for your own use.
Will go and look on official site to see what's been posted. I hate their forum it is a real pain to find/follow/read the threads (I've posted on there telling them that)
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Post by thelloydgang on Jan 19, 2007 11:55:36 GMT 1
Hi Blindwizard
Do you still send in end of day report each week. Thought head office wanted signed order from customer as proof of purchase.
Just got my new phone as my PDA wouldn't work again. It's much smaller but won't know how I'll get on with it until next week as waiting for a new card to be sent to me.
K ;D
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Post by RED on Jan 19, 2007 12:18:41 GMT 1
Hi Blindwizard Do you still send in end of day report each week. Thought head office wanted signed order from customer as proof of purchase. Just got my new phone as my PDA wouldn't work again. It's much smaller but won't know how I'll get on with it until next week as waiting for a new card to be sent to me. K ;D I just run an end of week report. I keep one copy for my records and send the other to H/O with all attached cheques. The signed copies go away in a small cupboard so that if I need them I have them. If you sent all the signed stuff away they would just get lost as imagine how many bits of paper would be floating around. You should always run an end of week copy any way as any queries you can just refer back to that as to how a customer paid. One word of warning though. Always run an end of week copy the day after you take your last order for the week.I have had instances where I have just taken an order but it has not come through on my copy till the next day. Important if they pay by cash. It was queried 3 months later and I could not find a record of it anywhere, even though I have every single day covered by my paper copies. Red Red |
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blindmansam
Full Member
P/T advisor (over 5 years)
Posts: 225
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Post by blindmansam on Jan 19, 2007 13:31:55 GMT 1
Just sent this to advisor feedback Hi there Since the SAP Upgrade the invoices don't have the blind dimensions on, is this intentional ? If so, it causes a great problem for us agents in identifying the correct blind with the service centre in a DOR situation, if it is the same agent doing the DOR no doubt we could find the original copy invoice, or possibly the order in SAM, and thus link back to the original order, but in the past I have found it invaluable when following up on other agent errors or in guarantee service calls for other agents to request from the customer the invoice as it gives me all the measurements colour ways etc Also when processing my own DORs the invoice is the prime document to use when dealing with the call centre, as they request the system number which is really only easily accessible on the invoice, and then the measurements are essential to identify the correct blind to DOR as rarely does the line item on the Invoice match with the order line item on the call centre agents screen, especially when there are multiple invoices for one fit. (PLEASE PLEASE FIX THIS AS WELL). Since the SAP upgrade this information is missing from the invoice and is only going to cause more problems and DORS as a result, please reinstate it ASAP THIS IS URGENT Thanks Richard PRESLEY 113 809 Did you get a reply? Cos i can't see your request showing on the Hillarys site? This leads to another situation ........... If they don't like your post , content - or attitude , will it be altered ? deleted? or just not displayed , ie - in short are they Moderating it to thier advantage? |
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Post by BlindWizard on Jan 19, 2007 14:24:32 GMT 1
thelloydgang
No don't send anything in and not had any queries.
red
Agree, I keep signed copy they'd only lose it. In early days of SAM I spoke to someone in finance about filing and they said can't too small, just put in a folder/box.
I don't run any report off:-
Cheques (very few) - attach to invoice and send in
Cash (even fewer) - attach copy of cash receipt to invoice and send in
If I need to see how they paid look at copy invoice (I staple my copy of order and cash receipt (if any) to invoice and file)
blindmansam
Not seen any altering or deleting of posts on Hillary's site yet. Think they would be silly to do that as I'm sure it would be reported on this site and then I'd hope all would post on their site asking why !! Their creditability would be shot
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Post by desmorse on Jan 19, 2007 16:20:51 GMT 1
Haven't sent in an order copy since E715 on 4/3/06, currently I'm on E1400+.
I keep the empty paper cartridge boxes and re-file my copy in this. Never yet had a query.
Not sent in an end of week report EVER
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Post by advisorc proudly SA woman on Jan 19, 2007 18:52:45 GMT 1
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Post by desmorse on Jan 19, 2007 21:09:43 GMT 1
Contact ICT and ask them to do a refresh on your SAM. It'll bring back all the history you've lost
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*Star*man*
Full Member
Advisor with some experience - UK
Posts: 171
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Post by *Star*man* on Jan 20, 2007 1:12:54 GMT 1
In the nick of time my delivery brings me enough blinds to fit for next week , i was wondering if i'd earn money ever again!
The batch of invoices i recieved also have the vital info missing ! Cannot see for the life of me what benefit that brings? What a strange Company is Hillary's Blinds !!!!
Can't wait to read the weekly mailer - what 'spin' can they put on that!
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blindmansam
Full Member
P/T advisor (over 5 years)
Posts: 225
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Post by blindmansam on Jan 20, 2007 21:00:43 GMT 1
In the nick of time my delivery brings me enough blinds to fit for next week , i was wondering if i'd earn money ever again! The batch of invoices i recieved also have the vital info missing ! Cannot see for the life of me what benefit that brings? What a strange Company is Hillary's Blinds !!!! Can't wait to read the weekly mailer - what 'spin' can they put on that! Sorry mate , but there is no mention of this 'invoice problem' on this weeks mailer recieved today! To be blunt ...... I am not suprised in the slightest! |
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Post by advisorc proudly SA woman on Jan 20, 2007 22:35:53 GMT 1
I just received an e-mail with Bernie Evans address to send info of any incorrect invoices. Had one invoice today that was only priced for half the wooden venetians. Luckily the customer and I did pick it up and we have to wait and wait and wait for the new invoice to arrive!
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Post by advisorc proudly SA woman on Jan 20, 2007 22:42:26 GMT 1
I agree it is d**n hard to find out wich blind to fit where if you don't have measurements on invoice!!! Had to almost remeasure all my fittings to sort out all the blinds!! Bloody frustrating if you are pushed for time!!!!
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Post by phugly on Jan 24, 2007 14:37:03 GMT 1
Information is not the only thing that got lost. Noticed on an invoice today that completly wrong pricing information had been typed onto invoice.
On an order of £97 where customer had paid deposit of £45 the invoice gave a total order value of £4.21 with a negative balance of £40.79. Imagine if I were to present this invoice to the customer.
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blindmansam
Full Member
P/T advisor (over 5 years)
Posts: 225
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Post by blindmansam on Jan 26, 2007 21:58:26 GMT 1
Information is not the only thing that got lost. Noticed on an invoice today that completly wrong pricing information had been typed onto invoice. On an order of £97 where customer had paid deposit of £45 the invoice gave a total order value of £4.21 with a negative balance of £40.79. Imagine if I were to present this invoice to the customer. My invoices this week are back WITH measurements . Thank **** for that! |
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