Missing information

[phugly]

Has anyone else noticed that the latest invoices lack information. All I have on mine is "3.5 capri vertical" repeated several times over. This is annoying when blinds are in different colours but same fabric and in different sizes. Are Hillarys so cash strapped that they're trying to cut back on ink?

[Blind Scout]

At least you have an invoice. I have been chasing one for 2 weeks, and the delivey this week has another order without an invoice; and I'm fitting that one today (if I can get the car out in the snow).

[BlindWizard]

isabella said:

At least you have an invoice. I have been chasing one for 2 weeks, and the delivey this week has another order without an invoice; and I'm fitting that one today (if I can get the car out in the snow).

I've been chasing one for 4 weeks (not unusual) and I too also I'm missing another invoice this week plus a blind for a different customer. Ah well obviously not a new year resolution by Hillarys to sort this continuing invoice problem out

No snow in Essex but plenty of wind

[desmorse]

I had several invoices missing from December, and already have 1 missing this month. I simply tell customer it's gone astray, take payment on SAM, sign the customer order slip as paid and include the SAM authorisation code.
Invoices have never arrived, customers have never chased them, I've been paid commission on them all.
If a customer ever did chase it, I'd tell them to speak with customer care, let them sort it out.

Had a BIG delivery today - no invoices at all. Apparently printer has broken down, and of course, Hillarys being Hillarys, there's probably only 1 printer in the whole company and no spares.

[RED]

desmorse said:

I had several invoices missing from December, and already have 1 missing this month. I simply tell customer it's gone astray, take payment on SAM, sign the customer order slip as paid and include the SAM authorisation code.
Invoices have never arrived, customers have never chased them, I've been paid commission on them all.
If a customer ever did chase it, I'd tell them to speak with customer care, let them sort it out.

Had a BIG delivery today - no invoices at all. Apparently printer has broken down, and of course, Hillarys being Hillarys, there's probably only 1 printer in the whole company and no spares.

I think its right across the country. I too have weird invoices. They all read minus balances. I have half orders been sent and some orders with no invoices. This must be an administrative nightmare to sort out. Still, it keeps us occupied I suppose.
Not that I need occupying today, mine and next doors roof has just blown orrrfff.

Red

[thelloydgang]

Hi

What on earth is going on with the invoices?

I too have received a load of invoices today without measurements and blind colour!

Have phoned the service centre who contacted despatch to find out why?

The answer.........."this is the way it's done now. You should have a copy of the order so you can get your information from that"! Nice!!!!

I have enough trouble printing out a copy for the customer and head office let alone trying to print out copies for myself.............

I need the information shown on the invoice. How does everyone else feel about this change?

I've been told to voice my concerns to my FSM..........will that do any good I wonder?

K ;D

[phugly]

I suggest you post on the "official" site. you might even get an answer (worked for me)

[desmorse]

I normally work off SAM. Most, but not all, of the info is there for you read.
Small problem, since SAP upgrade, order info isn't with fit entry, so you need to go back to the original order.
So, if you're not sure on something ...........
check the blind number on the box
look at the order date on the invoice
set SAM back to that date
open up the original order
check that blind number
or.........
go in to Order List on SAM
select order number
select VIEW

[RED]

desmorse said:

I normally work off SAM. Most, but not all, of the info is there for you read.
Small problem, since SAP upgrade, order info isn't with fit entry, so you need to go back to the original order.
So, if you're not sure on something ...........
check the blind number on the box
look at the order date on the invoice
set SAM back to that date
open up the original order
check that blind number
or.........
go in to Order List on SAM
select order number
select VIEW

Wouldn't it have been easier to leave the invoices as they were?
I see a problem down the line when ordering a dor and you have nothing tangible to look at as it goes of SAMMY after a few weeks, and try looking for an order 6 months old in amongst all those tiny bits of confetti. Hold on to your holly-hocks we are in for a rough ride.

[thelloydgang]

Trouble with that Des is that Alan doesn't use his SAM as it's not compatible with mine. His is our fit account.

What benefit is it to Despatch not to put this info on the invoice. Do they manually have to key it in or do they just press a button to print of the invoice.

Maybe it's the fantastic upgrade that was carried out over xmas that has changed the way they invoice?

Who knows, as they don't bother to inform us as we're not important enough!

K

[thelloydgang]

Totally agree with you RED but what do I hold on to in 6 months time?....................Alan's Holly Hocks?!!!

K

[RED]

thelloydgang said:

Totally agree with you RED but what do I hold on to in 6 months time?....................Alan's Holly Hocks?!!!

K

You can hold on to what you like Karen, just dont ask me to to hold on to them as well. ;D

Red

[JoYnMiK]

Hiya Red,

Have you got your roof back on yet? ;D

[RED]

ilovehillarys said:

Hiya Red,

Have you got your roof back on yet? ;D

6 houses around us lost their roofs today.
Motorways were all shut off and it took my wife 2 and a half hours to travel 12 miles from work. Can not get through to insurance company yet but not too worried.

[PRESLEY]

Just sent this to advisor feedback

Hi there

Since the SAP Upgrade the invoices don't have the blind dimensions on, is this intentional ?

If so, it causes a great problem for us agents in identifying the correct blind with the service centre in a DOR situation, if it is the same agent doing the DOR no doubt we could find the original copy invoice, or possibly the order in SAM, and thus link back to the original order, but in the past I have found it invaluable when following up on other agent errors or in guarantee service calls for other agents to request from the customer the invoice as it gives me all the measurements colour ways etc

Also when processing my own DORs the invoice is the prime document to use when dealing with the call centre, as they request the system number which is really only easily accessible on the invoice, and then the measurements are essential to identify the correct blind to DOR as rarely does the line item on the Invoice match with the order line item on the call centre agents screen, especially when there are multiple invoices for one fit. (PLEASE PLEASE FIX THIS AS WELL).

Since the SAP upgrade this information is missing from the invoice and is only going to cause more problems and DORS as a result, please reinstate it ASAP

THIS IS URGENT

Thanks

Richard

PRESLEY 113 809