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Post by saxman on Nov 23, 2006 1:52:06 GMT 1
Speaking of Hillarys converting quotes, I just received today a fit date for one of my previous quotes, but I never even realized I did get the order!! Phoning HQ, they said I must let the client know that the fitting date will not fit into my diary and I must organize a new fitting date, but they expect me to do that a.s.a.p.! My word!!!! I received my orders today, but there is no blinds for that customer!! Quote was only converted on the 20th, but they expect me to fit on Friday!! Helloooooooo......!! Something very crucial is missing!! The blinds!!! Have any of you had the same experience? welcome to ''real world''...............  |
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Post by dibsdobs on Nov 23, 2006 9:45:08 GMT 1
Why does anyone need an fsm  I don't know about the directors, the owners/share-holders should be informed of this site. Then they can see the real picture. Who are they? |
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Post by keenasmustard on Nov 23, 2006 10:03:47 GMT 1
Thanx for the advise, but I have already e-mailed, left messages, send text messages,etc. in such a vast amount, that when I receive my monthly mobile bill, most of the messages and numbers dialed will be to my FSM! Maybe he/she/it is really so slow, that by the time the messages I left register with him/her/it, he might be replaced!!! Let's hope!!!!!!!!! By the way, just heard today from a very reliable source, that Hillarys is advertising for this(his) position!! It makes me wonder...?! if no response from fsm ring service support ask to speak to a supervisor/team leader tell them what the problem is ie lack of response and they will kick him/her up the arse and you get a call very soon after.works for me every time |
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filo
Junior Member
Posts: 51
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Post by filo on Nov 23, 2006 13:59:37 GMT 1
Hi
Yes why do we need a FSM?
Maybe if we turn the table, and we all stop communications with all the FSM, s
Good or bad.
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Post by desmorse on Nov 23, 2006 19:49:37 GMT 1
Why does anyone need an fsm I don't know about the directors, the owners/share-holders should be informed of this site. Then they can see the real picture. Who are they? I thought most of the directors were the shareholders. Wasn't it partly management buy out, partly CCT? |
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Post by advisorc proudly SA woman on Nov 24, 2006 18:18:46 GMT 1
Something worked!!! Had a call from Mr. DB and he sorted my diary out for at least 2 days. He must have seen all the posts!!
Just to let you all know, I have finally decided that the luxury rolerblinds is really not worth selling!! I had to take the DOR on the roller also away and get a goodwill code from fsm to change it to a sidewinder. The poor old lady was really disappointed, but very understanding. Another roller that was a DOR was in the first place made 5mm to short, including the brackets, customer not happy and asked for blind to be 5mm bigger. DOR returned, 10mm shorter than original!!!!!!! Ahhhhhhhhhh!!!!!!!!!!!!!!!!! Could have killed them, wasting my time and diesel to go back and now I have to go back again. I have to get code from manager and guess what, he is back in his old FSM mood! Not answering his mobile, not returning calls. IT IS SO FRUSTRATING!!!!!!!!!!
Sorry about moaning, just needed to get that of my chest!!
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Post by keenasmustard on Nov 24, 2006 19:01:26 GMT 1
just make your own code up if he don't get back to you
Try DBNOV1. thats the type of code I get
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Bear
Full Member
Posts: 230
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Post by Bear on Nov 24, 2006 19:21:03 GMT 1
Something worked!!! Had a call from Mr. DB and he sorted my diary out for at least 2 days. He must have seen all the posts!! Just to let you all know, I have finally decided that the luxury rolerblinds is really not worth selling!! I had to take the DOR on the roller also away and get a goodwill code from fsm to change it to a sidewinder. The poor old lady was really disappointed, but very understanding. Another roller that was a DOR was in the first place made 5mm to short, including the brackets, customer not happy and asked for blind to be 5mm bigger. DOR returned, 10mm shorter than original!!!!!!! Ahhhhhhhhhh!!!!!!!!!!!!!!!!! Could have killed them, wasting my time and diesel to go back and now I have to go back again. I have to get code from manager and guess what, he is back in his old FSM mood! Not answering his mobile, not returning calls. IT IS SO FRUSTRATING!!!!!!!!!! Sorry about moaning, just needed to get that of my chest!! In the nicest possible way , SA Woman, can I suggest its best not to get things off your chest in November in the UK. You catch your death!!!--now in mid-summer,thats a whole diffrerent story...... / Bear |
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Post by advisorc proudly SA woman on Nov 24, 2006 21:19:37 GMT 1
My hubbie said: "With a chest like your's, don't get it off your chest in public!" After he helped me getting it off my chest I feel better in allready!!!
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Post by advisorc proudly SA woman on Nov 24, 2006 21:32:22 GMT 1
Yeah, Yeah, with my luck they will catch me out! Must admit I almost lost my cool totally today with advisor's support, when I tried to explain to the lady, the problem I have with the rolerblind that was a DOR and now I have to DOR it again because it is now even smaller than the first. Her answer to me was that I have to order it bigger than the actual size, then it might fit in!!! Really, now I ask you with tears in my eyes, how the hell am I going to fit it in the recess, if for one or other reason, the blind is finally made to the correct size (my luck they would do it precisely according to measurements) and I ordered it wider than the real and true measurement?!!? HAMMER?
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Bear
Full Member
Posts: 230
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Post by Bear on Nov 25, 2006 12:09:39 GMT 1
just make your own code up if he don't get back to you Try DBNOV1. thats the type of code I getDid you know that was an override code used by a Deborah Novak who maybe still works there--I was given it twice in a week to cover HO cockups ( when they used to admit them) and it got stuff out for free with no penalty and I got my Service call fee as well once the client paid.. Wooops Have we hit the Mother lode here???Bear |
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Bear
Full Member
Posts: 230
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Post by Bear on Nov 25, 2006 12:09:59 GMT 1
just make your own code up if he don't get back to you Try DBNOV1. thats the type of code I getDid you know that was an override code used by a Deborah Novak who maybe still works there--I was given it twice in a week to cover HO cockups ( when they used to admit them) and it got stuff out for free with no penalty and I got my Service call fee as well once the client paid.. Wooops Have we hit the Mother lode here???Bear |
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Post by phugly on Nov 25, 2006 15:47:21 GMT 1
Is it really. I was working on the assumption that all Fsm codes were similar and was taking my own Fsm codes as an example. The instance I gave was DBNOV1 for Dave Buckley November 1
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Post by advisorc proudly SA woman on Nov 27, 2006 23:10:14 GMT 1
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