Web blinds

[grumperbear]

Reduce your leads and then say you are under performing.

Everyone from time to time has a bad week, so if they don't like you they can pick up the fact that you did not have a good week, reduce your leads and its good by advisor.

What a company to work for!

[blindsfitter]

A full unedited copy of the FSM Manual has been made available to certain folk of my aquaintance. It was "accidentally" downloaded from HO.
It has been sent to a tax specialist who will run it by the Inland Revenue as explicit instructions within it indicates how to "profile the tasks allotted" in order to minimise exposure to allegations of the Advisor position being classed as that of Employee.

Interestingly it states that technically Advisors should, in the opinion of Hillarys have a second line of income to underline their "Agency status" vis-a-vis the Revenue!!!!

Yet Hillarys tell us that we can "only work our agency with them"?

So its dont do as we do, but do as we say???

AS Bear said ystdy, They double deal--so we double deal--so wheres the problem.

Wouldn't it just be wonderful if Hillarys came clean, and buried the past and threw a six, and started again???

Some chance

BF

[advisorc proudly SA woman]

isabella said:

gilly said:

there is some thing in life that don't work or that shouldn't be trusted.

the first are springs

the second is hillarys management and fsm's.

not so long ago I had a fsm(i say this loosely)mrs keenas called him a pr*t,still she calls them all pr*ts.she has a way with words does my dearest.
anyway the said prat accused me of double dealing and would put me on stop if he found out i was,he only apologizing when I came back at him that I wasn't .
now I don't know what the rest of you think or feel about web-blinds but in my mind this amounts to double dealing and is nothing more than hypocrisy.still what do you expect from a bunch of twa*s

Never had any problem with springs, but usually have to adjust the tension + or - to suit the customer.

On double dealing, received an e-mail from FSM today, actually 2, but cocked up the 1st by not attaching the weekly stats. Mmmm maybe it wasn't a thingy up. However the 2nd e-mail also had a document attached on double dealing or poor performing agents. Text follows:-

------- text starts --------

REPLACING DOUBLE DEALERS AND POOR PERFORMERS

DOUBLE DEALERS

Ways to investigate double dealing include: checking product mix; poor conversion; no quotes being lodged; telephone research with customers who haven't ordered; checking payment records; liaising with credit control.

Process for Replacing

* Communicate with credit control to discuss plans and keep track of their account.
* If possible reduce the number of leads to advisor gradually.
* This may require recruiting to replace or re-distributing leads.
* Once their credit control account is up to date and capacity is in place - put advisor on commission stop.
* Have meeting with advisor in public place (i.e. hotel) with one other colleague (RSM or FSM)
* Involve solicitors if necessary (i.e. Formal letter)
* Have a list of any outstanding fits and collect blinds relating to these.
* Collect other paperwork such as customer details, invoices, order forms, sample kit etc.
* Feed back to credit control/debt recovery.

POOR PERFORMERS

The objection is to cease the relationship between Hillarys and Advisors on best terms possible to reduce service calls, re-makes, and debt issues.


Process for Replacing

Providing you have already spent time with advisors and provided them with training (i.e. Dogs)

* Have a meeting of concern with advisor.
* In meeting refer to the facts: what we invest in them; their results; the training we have provided etc.
* Agree what needs to change for advisor business to continue
* Provide a time frame for the advisor to achieve these goals (no more than 2 weeks) and book 2nd meeting.
* Reduce leads within this time frame by recruitment or re-distribution of leads.
* Have 2nd meeting once this time has lapsed.
* Provide written notice of termination and agree plans with advisor for outstanding fits.
* If you are concerned about advisor completing fits - liaise with credit control and put advisor on commission stop until all fits are completed.
* Feed back to credit control.
-----------text ends -----------

Of concern under poor performers is they give agents 2 weeks to improove, but reduce agents leads. Well, that is really going to improve performance, ain't it!

How do you adjust the blinds? Or is this a stupid question that I am not supposed to ask?

[Blind Scout]

advisorc said:

How do you adjust the blinds? Or is this a stupid question that I am not supposed to ask?

It should be in the manual, but

If needing to remove tension, start with the blind rolled up, then remove the blind from the bracket, and unroll the fabric. Put back on the brackets and let the blind roll up on the spring. Repeat as necessary.

To increase the tension, reverse the process. pull the blind down on the spring. Take the blind off the bracket and roll up manually. Replace on the brackets and test. Repeat the process if more tension is required.

IIRC the process is in the customer care booklet.

Hope this helps.

[advisorc proudly SA woman]

isabella said:

advisorc said:

How do you adjust the blinds? Or is this a stupid question that I am not supposed to ask?

It should be in the manual, but

If needing to remove tension, start with the blind rolled up, then remove the blind from the bracket, and unroll the fabric. Put back on the brackets and let the blind roll up on the spring. Repeat as necessary.

To increase the tension, reverse the process. pull the blind down on the spring. Take the blind off the bracket and roll up manually. Replace on the brackets and test. Repeat the process if more tension is required.

IIRC the process is in the customer care booklet.

Hope this helps.

Thanx!! At least I will not look and feel so stupid when I have that problem again!! That is why I enjoy the forum so much! All the tips and help that I can get from all of you that have the experience. Slowly but surely I will get there!

[phugly]

blindsfitter said:

A full unedited copy of the FSM Manual has been made available to certain folk of my aquaintance. It was "accidentally" downloaded from HO.
It has been sent to a tax specialist who will run it by the Inland Revenue as explicit instructions within it indicates how to "profile the tasks allotted" in order to minimise exposure to allegations of the Advisor position being classed as that of Employee.

Interestingly it states that technically Advisors should, in the opinion of Hillarys have a second line of income to underline their "Agency status" vis-a-vis the Revenue!!!!

Yet Hillarys tell us that we can "only work our agency with them"?

So its dont do as we do, but do as we say???

AS Bear said ystdy, They double deal--so we double deal--so wheres the problem.

Wouldn't it just be wonderful if Hillarys came clean, and buried the past and threw a six, and started again???

Some chance

BF

It would be interesting to see a copy of this manual

[gloryboy]

phugly said:

blindsfitter said:

A full unedited copy of the FSM Manual has been made available to certain folk of my aquaintance. It was "accidentally" downloaded from HO.
It has been sent to a tax specialist who will run it by the Inland Revenue as explicit instructions within it indicates how to "profile the tasks allotted" in order to minimise exposure to allegations of the Advisor position being classed as that of Employee.

Interestingly it states that technically Advisors should, in the opinion of Hillarys have a second line of income to underline their "Agency status" vis-a-vis the Revenue!!!!

Yet Hillarys tell us that we can "only work our agency with them"?

So its dont do as we do, but do as we say???

AS Bear said ystdy, They double deal--so we double deal--so wheres the problem.

Wouldn't it just be wonderful if Hillarys came clean, and buried the past and threw a six, and started again???

Some chance

BF

It would be interesting to see a copy of this manual

only if we got it before your fsm had coloured it in ;D

[advisorc proudly SA woman]

greenpesto said:

SA woman!
I used to have Dave B as my FSM years ago!

I got on well with him face to face, but don't expect him to carry out anything he says he'll do or to ring you back!!!

If anyone really wants an FSM to replace the one that left I can only suggest you try & order one from Web-blinds!!!!....... Fast turn around, very cheap & is a way of taking money off of you!!!!!

Do I mean the FSM or Web-blinds?? Who knows?!!!!!

As far as Web-blinds customers are concerned, I had one the other day who was more interested as to how & where I was going to measure than to choose a blind from me!
Needless to say, I didn't leave measurements or give a definitive answer to his measuring questions.

Sorry, web-blinds don't deal with fsm's!! What do I need to do and who do I contact if I have a problem and my "so called fsm" is not responding at all? Is there anyone that is above the fsm's that deal with this? My patience is running out and I am going to tell someone to................ mmmmmmmmmm??!!!!>>>>? Do you have any advise?

[greenpesto]

SA woman!

All I can suggest is that you continually email him/her/it & leave messages to the effect that you have not heard from them or received an acknowledgment. This will drive him/her/it mad & will learn to return your calls/emails rather than be bogged down with large numbers of messages.

Remember! You are dealing with people of low intellect so this kind of education will take a little time. But, it WILL work!!!

Don't waste your time going above your FSM as those in charge of him/her/it is of even lower intellect. ( Lights are on but no one is home! ... or.. as you are from SA ... The bonfire is burning but the Kraal is deserted! ;D ).

Ask your FSM if he/she/it knows who it is that will be able to answer your query so that you can contact them direct.
This will please you FSM as he/she/it will only be too pleased to 'pass the buck!'

[greenpesto]

On the subjects of Double dealing & our Self-employed status can I say this?

1.
Double dealing is when you sell YOUR products to a Sillarys lead.
2.
Generating your OWN leads to sell your products is NOT double dealing but rather a conflict in interests.
3.
Silliards claim to ownership of the leads & the rights they claim on what they do with them after we've be out to the call e.g. Ringing customers to turn over lead via Quotes dept or to offer their Web-blinds is contrary to our self-employed status.
4.
If we are set targets, forced to extend our availability or spend all our working time with one company we are effectively EMPLOYED by that company. They are liable for your tax, N.I.C etc.
5.
If the company takes away our own control e.g. Our telephone numbers, own diary booking, our own advertising allowance/allocation or our own availability then we are in effect again EMPLOYED!!!!
6.
If we are held accountable for our performance e.g. conversions, lead to diary or lead effect, we are again EMPLOYED.

All of this shows that Sillarys are sailing far too close to any wind & will have to reverse their policies soon as more & more disgruntled Advisors seek legal advice against the actions of Silliards.

[advisorc proudly SA woman]

Thanx for the advise, but I have already e-mailed, left messages, send text messages,etc. in such a vast amount, that when I receive my monthly mobile bill, most of the messages and numbers dialed will be to my FSM! Maybe he/she/it is really so slow, that by the time the messages I left register with him/her/it, he might be replaced!!! Let's hope!!!!!!!!!

By the way, just heard today from a very reliable source, that Hillarys is advertising for this(his) position!! It makes me wonder...?!

[greenpesto]

The only other advise I can give you SA woman ... is that you only work within the confines of what YOU can control.
Anything beyond that ... forget!!!!!!!

Forget about relying on your FSM because it won't do you any good!!!!!

If he/she/it has left, then be aware that the person replacing him/her/it will also be of low intellect or be fired for free-thinking like the last one that had a brain!!!!!

[advisorc proudly SA woman]

Speaking of Hillarys converting quotes, I just received today a fit date for one of my previous quotes, but I never even realized I did get the order!! Phoning HQ, they said I must let the client know that the fitting date will not fit into my diary and I must organize a new fitting date, but they expect me to do that a.s.a.p.! My word!!!! I received my orders today, but there is no blinds for that customer!! Quote was only converted on the 20th, but they expect me to fit on Friday!! Helloooooooo......!! Something very crucial is missing!! The blinds!!! Have any of you had the same experience?

[advisorc proudly SA woman]

free-thinking like the last one that had a brain!!!!![/quote]

Ahhh!! If all of us had the same amount of brain capacity, Hillarys would never be the same!! It keeps life as an advisor interesting and frustrating

[gloryboy]

advisorc said:

Thanx for the advise, but I have already e-mailed, left messages, send text messages,etc. in such a vast amount, that when I receive my monthly mobile bill, most of the messages and numbers dialed will be to my FSM! Maybe he/she/it is really so slow, that by the time the messages I left register with him/her/it, he might be replaced!!! Let's hope!!!!!!!!!

By the way, just heard today from a very reliable source, that Hillarys is advertising for this(his) position!! It makes me wonder...?!

cc your emails to one of the directors.
copy them all into one to show the history, showing him in a bad light to those above that he wants to impress will gain some form of reaction.