dolly
Full Member
Posts: 243
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Post by dolly on Aug 8, 2006 22:36:04 GMT 1
Here is a first in 5 years!  Fitting 4 verticals in a customers house and find a louvre not bonded. Nothing unusual there you might think.Well who ever packs them found it too. GREAT  . Only they decided to put 2 staples through it instead of glue.  Still, shows initiative? Forever positive -DOLLY  |
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Post by seaside on Aug 15, 2006 10:12:42 GMT 1
Ahhh!!!! so you have found the person who is fond of a staple or two.
There am I chatting away to the customer as I hang the louvres on the rail and then look down to see one is much shorter than the rest. That odd feeling of OH NO yet another DOR washes over you and on closer examination you discover the louvre has been cut in half and then stapled together agian with an overlap - the order was only for £800, so no worry!!!
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blindsfitter
Junior Member
"I do this because its a service to mankind-not because I like doing it"--Al. Pierpoint , hangman.
Posts: 75
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Post by blindsfitter on Aug 15, 2006 13:24:10 GMT 1
Ahhh!!!! so you have found the person who is fond of a staple or two. There am I chatting away to the customer as I hang the louvres on the rail and then look down to see one is much shorter than the rest. That odd feeling of OH NO yet another DOR washes over you and on closer examination you discover the louvre has been cut in half and then stapled together agian with an overlap - the order was only for £800, so no worry!!! All of which proves that our gallant Quality Control Dept have been and checked everything is hunky-dory prior to desdpatch. How are you going to avoid the DOR---They will say you cut it with your knife when you opened the box....thats the flanker they tried with me...... Blindsfitter |
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Post by phugly on Aug 15, 2006 14:24:34 GMT 1
This is not a new problem, it's been happening for the past twelve years that I know of. It's happened to me several times
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Post by hereticus on Aug 15, 2006 17:43:44 GMT 1
This is not a new problem, it's been happening for the past twelve years that I know of. It's happened to me several times Me too - not a frequent occurance but has happened to me maybe half a dozen times in fifteen years. Insignificant really, but it makes the company look very stupid in front of the customer. |
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Post by kwikfitfitter on Aug 15, 2006 20:12:15 GMT 1
I sent one Ross Kenney once, never heard anything in reply, probably filed it under"Its only you"
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Post by grumperbear on Aug 15, 2006 20:38:54 GMT 1
l think Ross must have put it in the suitcase that he is in charge of,......... or was it a carrier bag?
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Bear
Full Member
Posts: 230
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Post by Bear on Aug 16, 2006 10:58:45 GMT 1
I sent one Ross Kenney once, never heard anything in reply, probably filed it under"Its only you" Ross Kenney, is not, I am reliably told , a real person. Messages sent to that name are never answered, emails never forwarded, "stolen commission "questions are ignored, clawback complaints go unheeded, ideas on how to shaft agents are passed via this thing to FSMs who put their own spin on it and blame RK--which is neat way of closing the "blame" loop! Ideas for improvements in Despatch are laughed at New product ideas are scorned In general the RK route is a non-route, and those who go there are regressing back to the 19th century. Leave it its not worth the hassle... the less you have to involve yourself with any Hillarys Management at any level, the lower will be your stress levels Bear |
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Post by JoY on Aug 16, 2006 12:29:45 GMT 1
Leave it its not worth the hassle... the less you have to involve yourself with any Hillarys Management at any level, the lower will be your stress levels Bear ___________________________________________ Bear...... I decided on this a couple of months ago, and you are 100% right! I just gave up too.......... much less stress.  |
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blindmansam
Full Member
P/T advisor (over 5 years)
Posts: 225
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Post by blindmansam on Jan 17, 2007 17:56:39 GMT 1
At home from 11.00 am - covered all todays leads , 1Xpaper Quote, 1X No Sale, and 1X order Vert at £127!
Back home - all i can do is open my vert boxes and 'make up' the louvres ( ie- Putting on the chains!)
What a suprise on the D/O/R box , 2 rolls of louvres ready made - chain links attached and top hangers in place .Is this a FIRST !!!!! WOW !!!!
I was Gob-Smacked ! Now this is great i thought hastilly opening the remaining boxes , BUT alas they hadn't done those !
Wish they'd put a £10 note in one - You know like u find in Walkers Crisps!
Stand by all you advisors this company is going places !!!
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dolly
Full Member
Posts: 243
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Post by dolly on Jan 17, 2007 20:06:37 GMT 1
At home from 11.00 am - covered all todays leads , 1Xpaper Quote, 1X No Sale, and 1X order Vert at £127! Back home - all i can do is open my vert boxes and 'make up' the louvres ( ie- Putting on the chains!) What a suprise on the D/O/R box , 2 rolls of louvres ready made - chain links attached and top hangers in place .Is this a FIRST !!!!! WOW !!!! I was Gob-Smacked ! Now this is great i thought hastilly opening the remaining boxes , BUT alas they hadn't done those ! Wish they'd put a £10 note in one - You know like u find in Walkers Crisps! Stand by all you advisors this company is going places !!! That sounds too good to be true. Are you sure they are not a DOR returned and reboxed? |
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blindmansam
Full Member
P/T advisor (over 5 years)
Posts: 225
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Post by blindmansam on Jan 17, 2007 20:09:46 GMT 1
At home from 11.00 am - covered all todays leads , 1Xpaper Quote, 1X No Sale, and 1X order Vert at £127! Back home - all i can do is open my vert boxes and 'make up' the louvres ( ie- Putting on the chains!) What a suprise on the D/O/R box , 2 rolls of louvres ready made - chain links attached and top hangers in place .Is this a FIRST !!!!! WOW !!!! I was Gob-Smacked ! Now this is great i thought hastilly opening the remaining boxes , BUT alas they hadn't done those ! Wish they'd put a £10 note in one - You know like u find in Walkers Crisps! Stand by all you advisors this company is going places !!! That sounds too good to be true. Are you sure they are not a DOR returned and reboxed? No - They are NEW FRESH louvres ! Imagine if they all came ready made ( as they should!) like that . the time saved would be amazing ! Plus less wear on our poor little digits! |
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*Star*man*
Full Member
Advisor with some experience - UK
Posts: 171
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Post by *Star*man* on Apr 2, 2007 23:01:25 GMT 1
This is so un-believable ! but its true.
Ordered and fitted 12 verts in Neome Cream for a local customer . all went well but for one louvre on one blind where there was a horizontal flaw in the fabric.
Like a good boy , i raised a D/O/R for one louvre .
Went back to the customer today and realised the D/O/R louvre was a different colour ! Went back through all the paperwork and the SAM order Everything in Neome Cream .
MMMmmmm So what went wrong . ? . Well..... the whole bl**dy order was wrong ! They made ALL the original 12 blinds in Neome Linen . I didn't notice and nor did the customer notice that the blinds were not Cream!
Now they will not believe me when i want one louvre now made in LINEN , to set right that one blind! So what i had to do was order (on SAM ) one louvre as needed at a super discount price of £1 ! and I'll pay for it myself.
Don't they know the difference between a fabric in Cream and the same fabric in Linen?
Is it just me ? I rather think it is !
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Post by desmorse on Apr 2, 2007 23:16:48 GMT 1
No, I had this when neome was first released. They mixed up the rolls of fabrics, and it can only be seen when held up to the light. I did a very large conservatory in it, some came in cream, some in linen. Amazingly even single blinds had some of each. It took 3 attempts to get it right, at which point Hillarys had discovered the problem and isolated all stock. Haven't any problems since.
As for ordering 1 louvre, why didn't you just include it with another order at zero value?
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*Star*man*
Full Member
Advisor with some experience - UK
Posts: 171
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Post by *Star*man* on Apr 2, 2007 23:46:00 GMT 1
No, I had this when neome was first released. They mixed up the rolls of fabrics, and it can only be seen when held up to the light. I did a very large conservatory in it, some came in cream, some in linen. Amazingly even single blinds had some of each. It took 3 attempts to get it right, at which point Hillarys had discovered the problem and isolated all stock. Haven't any problems since. As for ordering 1 louvre, why didn't you just include it with another order at zero value? Yo there - If i were to include a single louvre at no charge it would still show as another 'line' on the invoice ! If this were included on another persons order , either that customer or 'kin Hillary's would think i am Fiddling. you know i am straight as a Die! |
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. Only they decided to put 2 staples through it instead of glue. 
