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Post by RED on Apr 24, 2006 13:15:00 GMT 1
My total clawback on commissions comes to a max of about £30.00, over a period of about 8 years. So from my point of view not a major issue, but l will still want my 30 quid back. It would appear that some advisors seem to be more prone to clawbacks on commission than others. Therefore the question must be why?. What are they doing that is causing the reason for discounts in the first place. I get the impression that most of it is caused around Xmas. This is one time of year I have learned to limit the amount of orders I take. Hillary's cut off date is usually around 17th. This date is too late to comfortably get the orders fitted and be finished for Xmas. I stop taking orders around 12th. This ensures I get the blinds on time and fitted so no aggro over Xmas and after. I would like to keep taking orders at this time of year but if they don't get to me until just before Xmas eve then the aggro is not worth it and the resulting discounts for late delivery are imminent. Red |
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Post by grumperbear on Apr 24, 2006 14:12:27 GMT 1
My Christmas cut of date is usally 7-10th Dec, never mind what HO say. lf they order blinds after that date and l get them fitted in time for christmas, its a bonus for them. And an extra tip for me! (hopefully)
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Post by Blind Scout on Apr 24, 2006 15:00:15 GMT 1
My Christmas cut of date is usally 7-10th Dec, never mind what HO say. lf they order blinds after that date and l get them fitted in time for christmas, its a bonus for them. And an extra tip for me! (hopefully) Ditto. After the first year when Hillarys promised the earth and delivered nought, I decided to cut off a week earlier than the official dates. I tell the cutomers, I will try to fit before Christmas, if the blinds are delivered and I have the time. I do offer, providing I get them, to fit between Christmas and New Year, as often they want them for Hogmanay. Still fell foul of the wood ven fiasco. Even with a cut off in Early December, These blinds were not delivered until the 3rd week in Jan. |
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Post by desmorse on Apr 24, 2006 15:51:41 GMT 1
I didn't have a problem over Christmas, and I did sell up to Hillarys cut off date, albeit with a "no promises but I'll try" caveat.
But I've lost commission over things like ...........
Roof blinds fanning badly. Customer accepted he was warned it may happen but still got £300 cash back
Wood venetians made wrong 5 times
Large wood venetian warped, replaced, warped - full refund. And this goes back a couple of years.
Roof blinds wouldn't hang straight. After 3 attempts Hillarys admitted this was a known problem without a solution. Customer refused to pay, job was written off, I got nothing.
Customer being told they could use discount vouchers they'd received after placing an order - god only knows how many times.
Blinds made and lost - physical delivery not matched delivery sheet for last 5 weeks
Even single DOR customers offered discounts by our overly generous colleagues at HO.
That's off the top of head, give me time, I'll think of loads more. So what am I doing wrong, other than selling a lot of blinds
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Post by dodgybracket on Apr 25, 2006 10:08:30 GMT 1
I didn't have a problem over Christmas, and I did sell up to Hillarys cut off date, albeit with a "no promises but I'll try" caveat. But I've lost commission over things like ........... Roof blinds fanning badly. Customer accepted he was warned it may happen but still got £300 cash back Wood venetians made wrong 5 times Large wood venetian warped, replaced, warped - full refund. And this goes back a couple of years. Roof blinds wouldn't hang straight. After 3 attempts Hillarys admitted this was a known problem without a solution. Customer refused to pay, job was written off, I got nothing. Customer being told they could use discount vouchers they'd received after placing an order - god only knows how many times. Blinds made and lost - physical delivery not matched delivery sheet for last 5 weeks Even single DOR customers offered discounts by our overly generous colleagues at HO. That's off the top of head, give me time, I'll think of loads more. So what am I doing wrong, other than selling a lot of blinds But why are you content to let them keep the money and accept the lie we are told about " it being on an agenda and will be addressed soon"  ? Hillarys have literally stolen thousands of pounds from us, and continue so to do each week. My FSM just smiles and treats me like a begging child, the stupid woman that she is, and with a resigned air told me " It will never happen, you are wasting your breath, and my time in going on about it!" "Advisors must learn to accept the risk factor involved in selling, we make a loss on some deals too , you know??! OF COURSE YOU DO IF YOU MAKE THEM WRONG TWICE AND HAVE A CUSTOMER CARE DEPT. WITH A SCRIPT HAT SAYS --GIVE MONEY AWAY AND KEEP THEM QUIET--- Short of a revolution , can I ask how many of you have joined the "present and former advisors" legal advances to appoint a solicitor in Nottingham to sue/negotiate for monies withheld?? Hereticus, you seem to know everything, any gen you can spill, or are you also under the spell of the Colwick Wizards? Dodgybracket |
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Post by hereticus on Apr 25, 2006 12:18:01 GMT 1
Dodgybracket posted this morning :
''Short of a revolution , can I ask how many of you have joined the "present and former advisors" legal advances to appoint a solicitor in Nottingham to sue/negotiate for monies withheld??
Hereticus, you seem to know everything, any gen you can spill, or are you also under the spell of the Colwick Wizards?''
Far from it - I certainly don't know everything that's going on at Colwick and I have no information positive or negative on this subject. I would be very surprised if Hillarys were totally ignoring this issue because clearly it is a major roadblock to improving company / advisor relations, but I have no inside information on what might or might not be under discussion.
I do think its time that Hillarys sent us all another update on exactly what action is being taken and what progress is being achieved by the various internal working groups that were set up after the seminars. I'm confident that things are happening but we've seen very little evidence in the last six weeks or so.
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Post by RED on Apr 25, 2006 13:24:59 GMT 1
Dodgybracket posted this morning : ''Short of a revolution , can I ask how many of you have joined the "present and former advisors" legal advances to appoint a solicitor in Nottingham to sue/negotiate for monies withheld?? Hereticus, you seem to know everything, any gen you can spill, or are you also under the spell of the Colwick Wizards?'' Far from it - I certainly don't know everything that's going on at Colwick and I have no information positive or negative on this subject. I would be very surprised if Hillarys were totally ignoring this issue because clearly it is a major roadblock to improving company / advisor relations, but I have no inside information on what might or might not be under discussion. I do think its time that Hillarys sent us all another update on exactly what action is being taken and what progress is being achieved by the various internal working groups that were set up after the seminars. I'm confident that things are happening but we've seen very little evidence in the last six weeks or so. Why do people keep having a pop at Heriticus. He is just like all the rest of us, wanting to get things moving in the right direction. He is just an adviser like the rest of us. He took time out of his life to build a dossier of problems that the advisor's have , he spent 2 days in the forum meetings. He has done his best, it is not his fault Hillary's are slow to move on things. He is no more able to make things right than any one of us. Only Hillary's management can do that and it is in there long term interest to do so. Hereticus, you do not have to justify yourself. You and the rest of the forum did your best. The ball is firmly in Hillary's court now and it is up to them to address the problems now, not you. I, like yourself, try to remain positive, but it is slow going and does tend to grind one down. Red |
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Post by phugly on Apr 25, 2006 14:21:47 GMT 1
I second these sentiments Red. Hereticus was not the only member of this forum to attend the meetings but he was the one who put the most effort in. Just because things are moving slowly it is not the fault of any member of this forum. We put our points forward, its now up to Hillarys to move on them. There have been some movements, but Rome wasnt built in a day.
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Post by nonails on Apr 25, 2006 18:38:09 GMT 1
Dodgybracket posted this morning : ''Short of a revolution , can I ask how many of you have joined the "present and former advisors" legal advances to appoint a solicitor in Nottingham to sue/negotiate for monies withheld?? Hereticus, you seem to know everything, any gen you can spill, or are you also under the spell of the Colwick Wizards?'' Far from it - I certainly don't know everything that's going on at Colwick and I have no information positive or negative on this subject. I would be very surprised if Hillarys were totally ignoring this issue because clearly it is a major roadblock to improving company / advisor relations, but I have no inside information on what might or might not be under discussion. I do think its time that Hillarys sent us all another update on exactly what action is being taken and what progress is being achieved by the various internal working groups that were set up after the seminars. I'm confident that things are happening but we've seen very little evidence in the last six weeks or so. Have to agree with the majority here, ye gods I must be slipping in my old age!---Hereticus does not have to explain himself if Hillarys are not communicating about serious matters . Its just that he seems to us "humble grunts" that he has/had an inside track and recognise he did a lot at the Forum mtgs etc. It such a pity HIllarys have not followed through, and are very keen to talk-the-talk but when it comes to walking - the-walk they are well short. Just what is it with these management types? Cant they recognise that this "Stolen Commission" is a veryt serious matter. JOYNMICK seem to have lost shed-fulls, for a start? Dodgybrackets probably been hacked off by the tone and mannner of his FSM's dismissive rsponse and the guy is rightly frustrated and cut loosebefore thinking out his posting. If I'm wrong, then come back dodgybracket and explain yourself I can empathise with your frustartion. I fail to see why I should wait for Hillarys to "produce" on the stolen commission issue. I am expanding my second job ( at which I made £125 today,) and the more I do this, then the less I will have to deal with the feckless, lying, back-stabbing low-life we have to put up with in Notingham. Nonails |
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Post by dodgybracket on Apr 25, 2006 18:49:16 GMT 1
Dodgybracket posted this morning : ''Short of a revolution , can I ask how many of you have joined the "present and former advisors" legal advances to appoint a solicitor in Nottingham to sue/negotiate for monies withheld?? Hereticus, you seem to know everything, any gen you can spill, or are you also under the spell of the Colwick Wizards?'' Far from it - I certainly don't know everything that's going on at Colwick and I have no information positive or negative on this subject. I would be very surprised if Hillarys were totally ignoring this issue because clearly it is a major roadblock to improving company / advisor relations, but I have no inside information on what might or might not be under discussion. I do think its time that Hillarys sent us all another update on exactly what action is being taken and what progress is being achieved by the various internal working groups that were set up after the seminars. I'm confident that things are happening but we've seen very little evidence in the last six weeks or so. Just read Nonails post. Hereticus, sorry I blasted you, mate, its just--as Nonails says--I see you as the messenger and they shoot messengers down this way. Apologies. Nonails is right, my poxy FSM riled me something rotten the last time I spoke to it on the Stolen Commission matter, and more or less warned me it was the last time I was to bring the matter up if I still wanted to get leads. I thought all that "hassle management " had been stopped??? Sorry to sound like a disciple faithfully following Nonails bidding, but I too spent 70% of today on my other job, and while I didnt earn as much as Nonails, the £80 quid was handy in cash and two more referrals so maybe I too will be sliding out of Hillarys, as the thieving swine don't deserve to have honest workers around for them to pinch money off. My wife wanted me to leave last Summer, but if I go now it'll look like I am doing her bidding. maybe I will slide ouit slowly and let the other job replace the income and just drop Hillarys in the gutter as I pass by. Thats the way they have treated my repeated requests to have my Stolen Commission matter properly addressed. Dropped it down a grating they did. Well they will soon follow it, in my reckoning. Sorry again Hereticus, I just wear me heart on me sleeve and shoot essengers at £50 a toss!!!!!!!!!! Dodgybracket |
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Post by JoY on Apr 25, 2006 20:53:43 GMT 1
Yes... Mick and I have lost loads in clawbacks. Here is an example of how it happens..... Today.... Finally got a customer a full set of decent wooden blinds for her conservatory..... it took 3 months of DORs. The customer says she will not pay the balance of £450 on £900 order as she is now moving house and no longer really wants the blinds, thank you!! She refuses to pay, so I contacted CC to explain whats happening. They say they will "only give her 10% discount at most"....expecting me to be pleased !!! I say "10% is £90 and that's 10% off my commisssion!! " Oh....yes..... didn't see it that way.... ok....I will put a note on file not to give ANY discount", she says. "Thank you" says I........but won't hold my breath!!!  |
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Post by JoY on Apr 26, 2006 9:14:22 GMT 1
Yes... Mick and I have lost loads in clawbacks. Here is an example of how it happens..... Today.... Finally got a customer a full set of decent wooden blinds for her conservatory..... it took 3 months of DORs. The customer says she will not pay the balance of £450 on £900 order as she is now moving house and no longer really wants the blinds, thank you!! She refuses to pay, so I contacted CC to explain whats happening. They say they will "only give her 10% discount at most"....expecting me to be pleased !!! I say "10% is £90 and that's 10% off my commisssion!! " Oh....yes..... didn't see it that way.... ok....I will put a note on file not to give ANY discount", she says. "Thank you" says I........but won't hold my breath!!! ...... and this one. Customer given 25%!!!! off an order for 4 woodens (value £489) because she had to wait 6 weeks for them! ( If anyone at head office wants t check..Mrs Vickers 3558903) |
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