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Post by farmer on Apr 18, 2006 16:42:29 GMT 1
Spoke to Dawn this morning and she said all transfers were made ,as we knew, a day early on last tuesday, she hoped that by sending them early we would get our commission on time. She said the only explanation is that the banks can't cope with two bank holidays at once. and they should clear them down tomorrow. Dawn has only gone in to work today to do this weeks commission run, she is really very ill with the flu having talked to her. So if you do get through to her please be gentle with her, she is doing her best, unlike the idiots in the call centre. But that is an entirely different thread isn't it!! I am sorry to hear that Dawn has had or has got the flu, but why does such a big organisation, with such a big workforce rely on just one person to sort out such an important issue......crazy....... |
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q
New Member
Posts: 18
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Post by q on Apr 18, 2006 18:08:41 GMT 1
I have spoke to Becky in commissions, she was being trained to work along side Dawn and at some stage take some of Dawn workload. As with Dawn, Becky was nice and tried to sort out my quieries. Not sure if she is still in commissions.
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Post by dorblindfitter on Apr 18, 2006 22:54:41 GMT 1
 Not Soddin good enough . Excuses Excuses.We are employed when it suits and slf employed when it suits them. My Mrs does wages for a living and wouldnt dream of not paying her workforce. I notice all the Fsm dont work Saturdays and no doubt had a nice Easter paid holiday. Im fed up working for Bl**dy Charity.Its bad enough waiting for customers to pay us when the factory cocks up then waiting for this shower. If the money had been transfered on Last Tuesday we would of Had it!! May be i wont bother to do any more sales calls this week . I cant be bothered with all the Free quotes and endless running costs.
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*Star*man*
Full Member
Advisor with some experience - UK
Posts: 171
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Post by *Star*man* on Apr 19, 2006 1:28:25 GMT 1
Our local pet food supplier always delivered free of charge , but this week all orders from now on (under £50) will cost £5 ( this is to cover cost of transport) Actually that is fair enough ....isn't it. BUT .....us at Hillarys still travel to customer ( or actually just a PROSPECTIVE customer ) completely FREE of charge . Its a scandal . My local sainsburys have increased price of unleaded by 3p a litre . Now its 93.5 p a litre . We really should DEMAND fuel payment , or an increased commission , its no joke out here . Please - someone think of a way to get customers to contribute? This is a SERIOUS issue! May be i wont bother to do any more sales calls this week . I cant be bothered with all the Free quotes and endless running costs. |
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Post by farmer on Apr 19, 2006 8:14:21 GMT 1
Our local pet food supplier always delivered free of charge , but this week all orders from now on (under £50) will cost £5 ( this is to cover cost of transport) Actually that is fair enough ....isn't it. BUT .....us at Hillarys still travel to customer ( or actually just a PROSPECTIVE customer ) completely FREE of charge . Its a scandal . My local sainsburys have increased price of unleaded by 3p a litre . Now its 93.5 p a litre . We really should DEMAND fuel payment , or an increased commission , its no joke out here . Please - someone think of a way to get customers to contribute? This is a SERIOUS issue! May be i wont bother to do any more sales calls this week . I cant be bothered with all the Free quotes and endless running costs. talking of fuel prices. switched on computer this a.m what do you read....fuel prices set to soar this summer 'cos of iran problem.......................... |
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Post by nonails on Apr 19, 2006 10:09:59 GMT 1
Spoke to Dawn this morning and she said all transfers were made ,as we knew, a day early on last tuesday, she hoped that by sending them early we would get our commission on time. She said the only explanation is that the banks can't cope with two bank holidays at once. and they should clear them down tomorrow. Dawn has only gone in to work today to do this weeks commission run, she is really very ill with the flu having talked to her. So if you do get through to her please be gentle with her, she is doing her best, unlike the idiots in the call centre. But that is an entirely different thread isn't it!! I am sorry to hear that Dawn has had or has got the flu, but why does such a big organisation, with such a big workforce rely on just one person to sort out such an important issue......crazy....... See where you are coming from Farmer, BUT, as Hillarys have to drag Dawn off her sick-bed to do the Commission run, it only goes to show what a low priority Hillarys management place on getting timely , correct commissions into Advisors Bank Accounts. They have been stopping monies from our commissions for years now without telling us what it is for and when Customer Care go "cashback-happy" we suffer through no fault of our own. So if they look on our money as being something they can pillage without any communication or reference to us, then why would they bother if we were paid late or under paid, or or that matter not paid at all for a few weeks? Communication in this Company is non-existant----Hillarys are there to help themselves, ONLY-- Forum discussions , promised no-spin communications, truthful memos ?? Bollox, they dont know the meaning of it. |
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Post by Blind Scout on Apr 19, 2006 19:38:00 GMT 1
Our local pet food supplier always delivered free of charge , but this week all orders from now on (under £50) will cost £5 ( this is to cover cost of transport) Actually that is fair enough ....isn't it. BUT .....us at Hillarys still travel to customer ( or actually just a PROSPECTIVE customer ) completely FREE of charge . Its a scandal . My local sainsburys have increased price of unleaded by 3p a litre . Now its 93.5 p a litre . We really should DEMAND fuel payment , or an increased commission , its no joke out here . May be i wont bother to do any more sales calls this week . I cant be bothered with all the Free quotes and endless running costs. Yet this is now becoming a major problem. Income down for longer working hours. The 3 4 99, increases wasted visits when customers only want the offer but not the colours. Vertical prices down for same product. Had to reduce a quote from 390 to 250 to beat-a-quote to get the order. Petrol was 89.9 last week, 92.9 on Monday, now 94.9 at most local petrol stations, although ASDA are still 92.9, but I bet that will be up tomorrow and I heard that York had seen the first over £1/l. I use at least 40 litres a week so ther's another £2 less in my pocket. The guy who did Carolina Blinds has had his van off road now for a few months, and I have to admit, I'm am looking for other income sources, or I will be working 100 hours a week just to keep the same income. |
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Post by euroweb on Apr 19, 2006 20:40:18 GMT 1
I am still new at this game, and I do like to try and see it in a positive light, I will tell all you wingers out there it can be worse, much worse in so called 'high level' jobs, but I have chosen to do this job because it is low stress compared to what I am used to, and it will hopefully pay the bills.
However, I am also getting a bit miffed at the number of customers I visit that are looking to fill a 2.3m bay window with blinds be they venetians wooden or alu, or even rollers for less than £100 after having seen the 3 4 99 or the 50% off and have called the call center and been assured that I can deliver just what they want in their price range !!
Dont get me wrong I will sell 3 4 99 if I have to, after all better to get 14 quid for an hour and half work than nothing, but can anyone please tell me how to fill a 2.3m bay with any type of blind for £100 (one acacia roller with discount perhaps ?) Wasted appointments are a major cost factor in our businesses, Hillarys should please take note. I would like to earn a little more than the minimum wage if at all possible.
The cost of petrol is an increasing problem, but is it just me or do you also stand outside empty houses ringing the doorbell and getting soaked in the rain, only to find out when calling the customer that you are standing in front of the wrong house (at least this time the customers phone number was correct) If we get charged for DOR mis measures should we not be able to charge our time and fuel to bad apps ? If we did it might help the call center to minimise their appointment errors.
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Post by RED on Apr 19, 2006 21:10:44 GMT 1
I am still new at this game, and I do like to try and see it in a positive light, I will tell all you wingers out there it can be worse, much worse in so called 'high level' jobs, but I have chosen to do this job because it is low stress compared to what I am used to, and it will hopefully pay the bills. Hi Euroweb I agree with you to a point. There is a lot of winging going on, but as you say, "you have not been doing it long" and have not seen what some of the long term, full time advisor's have seen and perhaps have a justified right to whinge.. Up till around 5 years or so ago Hillary's were going from strength to strength. Year on year growth that had continued since the day it had been started. Then Hillary's changed hands and a new phrase was born. If you carry on doing what you have always done, you will carry on getting what you have always had. So things began to change, first was the merging of Albany and Wholesale into the Hillary's name and so cutting the original Hillary's agents leads. Then came diary booking, I wont even go there as once I start I wont be able to stop. Sam next. Now this piece of kit is in my opinion a good thing but it is operated on the GIGO system, that is garbage in, garbage out. The ending of third stage bonus which enabled advisor's to use the bonus to pay a fitter, thereby allowing them to expand. There are many other things that have changed like the offers we do now, bringing in other advisor's which dilute the amount of work, more competition from X Hillary's advisor's setting up on their own. If only Hillary's had said. If we carry on doing what we have always done at least we will carry on getting what we have always got and perhaps a bit more. Red In my opinion Hillary's have changed so many things and so rapidly that they no longer know where any problems lie. |
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Post by mendipmagpie on Apr 19, 2006 21:43:55 GMT 1
Red
Reading your post reminds me of the following.
We the willing -have done so much -for so long-with so little -we are now qualified to do everything with nothing
MM
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reginald
Junior Member
agent 27 years
Posts: 70
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Post by reginald on Apr 19, 2006 21:45:41 GMT 1
yes I know that Dawn in commisions does her best but she is the only one. I am still waiting and fighting for commision on a £800 order fitted in march and paid for on fitting by card using sam No one seems to give a nuts down there. Tonight I have been to 4 leads and have been called a fraud and a cowboy twice , and been told that we do make venetian blinds to fit an arched window because the call centre say we do. Eventually sold a blind for £46 not bad for 4 hrs work and 43 miles travelled. So please dont call me a winger!!!
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Post by desmorse on Apr 20, 2006 23:44:01 GMT 1
My missing commission has appeared. Should have gone in Tuesday, actually credited on Wednesday.
There, not so bad after all
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Post by dodgybracket on Apr 24, 2006 9:54:05 GMT 1
My missing commission has appeared. Should have gone in Tuesday, actually credited on Wednesday. There, not so bad after all Oh good!!!!! Commission in Bank this morning---the balance of what was due two weeks ago has arrived, plus 4 of the nine jobs I should have been paid on one week ago, plus 7 of the nine I should have been paid on for the past week..... They only hold back now £703.49 which I should have had plus the £1,750 plus of Stolen Commission over the past 5/6 years.. I do love being Hillarys Banker. Why are you all so willing to NOT pursue the Stolen Commission question?  ?? We are all being shafted--Promises amount to bugger all, and you accept it Sometimes I cannot figure some folk on this Forum ouut!! |
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Post by RED on Apr 24, 2006 11:17:33 GMT 1
Hi Dodgy
I don't think it is that advisor's aren't willing to pursue it.
Each adviser has different scenarios.
Take myself for instance. I do not use the SAM fitting dates as I know how unreliable they are. I just put everybody down for a Tuesday am fit two weeks from the day I take the order and tell the customer that I will contact them when I have the blinds and on no account take any notice of the date Hillary's tell them if they do ring up to find out where the blinds are. I also cross out the fitting time and date on the invoice I leave them.
This avoids the customer being disappointed and expecting me on a certain date and I can not go because I have not received the blinds.
This also stops them complaining to Hillary's that they have wasted a day taking time off work, etc, etc so no discount is given.
I have only had 1 order discounted as far as I can recall, to the value of 10 pounds, so hardly worth getting all worked up about from my point of view.
That said though, If the problem is with Hillary's then any reduction in the price should not be reflected in your commission. After all, if we make a mistake we are fined for it.
Red
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Post by grumperbear on Apr 24, 2006 12:04:18 GMT 1
My total clawback on commissions comes to a max of about £30.00, over a period of about 8 years. So from my point of view not a major issue, but l will still want my 30 quid back.
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