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Post by farmer on Mar 23, 2006 23:38:03 GMT 1
Is it just me, but for the last couple of weeks I have noticed that a lot of my, or should I say ,hillarys old customers i have been to in the past, that i have attended, recently, have got lead numbers beggining with 36....... if they are previous customers, why are they being allocated new customer numbers  |
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Post by greenpesto on Mar 23, 2006 23:45:30 GMT 1
That easy to answer!!!!
It's all about making the 'customer base' look bigger than it is so they can 'bullsh1te' the next potential owners of Hillarys.
We will therefore be told that this month saw a big increase in new business ..... even though there are absolutely NO LEADS about.
Yet another twisted 'Statistic' I'm afraid!!!!!!!
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Post by farmer on Mar 24, 2006 9:40:53 GMT 1
That easy to answer!!!! It's all about making the 'customer base' look bigger than it is so they can 'bullsh1te' the next potential owners of Hillarys. We will therefore be told that this month saw a big increase in new business ..... even though there are absolutely NO LEADS about. Yet another twisted 'Statistic' I'm afraid!!!!!!!Yep, looking through the SAM database most of the customers have multiple numbers, in some cases 4/5. No wonder FSMs keep inserting more advisors into the areas, they take a look at the ever growing customer numbers and think they need more of us. Theres no wonder were all quiet on LEADS. Its not 4 days to diary anymore, dont let them tell you so, its now 4 advisors to LEAD. BUT everythings O.K No spin. Were all positive........................ that we've no work . yes, how long is it since the forums..................? anything changed yet..................? |
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Post by grumperbear on Mar 24, 2006 9:46:35 GMT 1
Yes farmer, not a lot has happened, they promised not to bullsh*t us anymore and they have failed at the first hurdle.
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Post by desmorse on Mar 24, 2006 11:02:25 GMT 1
Yes farmer, not a lot has happened, they promised not to bullsh*t us anymore and they have failed at the first hurdle. I've been thinking lately it's all gone quiet. Any movement on cost of printer paper? I need to order soon but don't want to pay for it. As it has "Hillarys" printed all across it, it could be looked on as advertising Hillarys business, not mine, and therefore not a tax allowable cost in the same way as branded workwear is now considered invalid by some accountants. Talking of which, I find the bodywarmer very useful, but can buy equally good quality with DeWalt or Cat logo for 2/3 the price |
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Post by grumperbear on Mar 24, 2006 19:32:07 GMT 1
Some things like the cost of the paper do not take months to sort out.
5 minutes should do once the OK was given to go ahead.
Sounds to me that they are all sitting around waiting to see what happens when they do nothing.
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Post by hereticus on Mar 24, 2006 20:32:11 GMT 1
Some things like the cost of the paper do not take months to sort out. 5 minutes should do once the OK was given to go ahead. Sounds to me that they are all sitting around waiting to see what happens when they do nothing. And it sounds to me like some people have no patience and no understanding of what is involved in making even small changes in big companies. It is still only two months since the seminars, quite a lot has happened already, much more is in the pipeline, and I believe that a progress update is being sent to all advisors any time now. The way I hear it from inside sources with no reason to spin is that Colwick is buzzing with change, that this forum and the seminars have adminstered the required wake up call, and that significant changes are on the way. Just give it a chance. |
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Post by BlindWizard on Mar 24, 2006 22:43:13 GMT 1
And it sounds to me like some people have no patience and no understanding of what is involved in making even small changes in big companies.......... Sorry hereticus can't agree with you on that. I've been on the board of a larger company than Hillarys (Sales Director) and, if there is the will, operational decisions can be made very quickly when they are effecting the bottom line or the stability of the enterprise. Implementation of change can take longer than two months but decisions and the announcements of the commitment should only be weeks if your talking about small amounts which the majority of our issues are. At the team meeting the issues were listed, which a number of them my FSM didn't even understand, but no comments were made except a few "win win" issues which to be honest were probably in the pipeline already. I'm not being negative because to be honest they aren't big issues with me otherwise I'd have already left. Come on Hillarys' management show you can walk the walk, make some decisions, announce what you can achieve and explain to us what you can't deliver and why (we are business people and if you can't do something for viable commercial reasons we'll understand). |
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Bear
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Post by Bear on Mar 24, 2006 23:43:14 GMT 1
And it sounds to me like some people have no patience and no understanding of what is involved in making even small changes in big companies.......... Sorry hereticus can't agree with you on that. I've been on the board of a larger company than Hillarys (Sales Director) and, if there is the will, operational decisions can be made very quickly when they are effecting the bottom line or the stability of the enterprise. Implementation of change can take longer than two months but decisions and the announcements of the commitment should only be weeks if your talking about small amounts which the majority of our issues are. At the team meeting the issues were listed, which a number of them my FSM didn't even understand, but no comments were made except a few "win win" issues which to be honest were probably in the pipeline already. I'm not being negative because to be honest they aren't big issues with me otherwise I'd have already left. Come on Hillarys' management show you can walk the walk, make some decisions, announce what you can achieve and explain to us what you can't deliver and why (we are business people and if you can't do something for viable commercial reasons we'll understand). Still trying to list all the changes since the forums ... Let me see now... What about the stolen commission? What about us paying for order forms? What about us paying for price-lists?(Costs of downloads) What about deductions to commissions 3 months after the fit is done, signed for and paid? What about the NOW NEW strange crappy deliveries we are getting? What about the FSM's telling us if new agents are on board? What about spares ordering? What about CLG and silly quoted prices based on 50mm metal venetians? What about Customer Care being discount happy at our expense? What about......Oh life is too short to list the short-comings of a shower of heartless grasping p****s in suits. I really am now a follower of Farmer and I have a clock ticking on these people. Unless all of us see substantial improvements as mooted by these spin and twist merchants then let them recruit new agents who will get just as sad as we have done, and lets just go and do our own thing. I have had the sad necessity to have to speak to one of these trolls today, and there is not a smidgen of remorse or a glint of change for the better in any of them if you try to find it. Hereticus, just how long do you want them to have ...until we die of boredom or starvation at the newest method they think up to rob us?? They are not worth time , and life is too short to bother with them. |
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Post by desmorse on Mar 24, 2006 23:56:49 GMT 1
Bear,
isn't your motto
"Gen.Stonewall Jacksons sign over his desk ( Don't let the B******s grind you down )"
But it seems they have, and I agree with you.
There are many things that have to be costed, discussed, agreed, planned and implemented. There are others than could have been done at short notice 2 months ago. Things like cost of order forms are a small point of principle, small cost, and easy to implement. Board meetings agrees day 1 - implement day 2. Something this small is that simple, but only if the will and leadership is there.
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Post by hereticus on Mar 25, 2006 10:01:25 GMT 1
Blindwizard, Bear, and others - interesting comments last night, good points, well articulated BUT...
Have you received your weekly mailer this morning ?
Nothing happening ? Glass still half empty ?
Maybe not everything we want, maybe not as quick as we hoped, but change is under way - we worked for it so lets get behind it. Do you still doubt the commitment to change ? Do you still think the seminars were window dressing ? Its time we pulled together and worked with company to take it where it needs to go.
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ricko
New Member
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Post by ricko on Mar 25, 2006 12:46:46 GMT 1
Talk about fudging the figures for potential buyers. Just checked on of my regular customers and found that they have 18 yes 18 customer numbers.
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Bear
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Post by Bear on Mar 25, 2006 15:12:07 GMT 1
Blindwizard, Bear, and others - interesting comments last night, good points, well articulated BUT... Have you received your weekly mailer this morning ? Nothing happening ? Glass still half empty ? Maybe not everything we want, maybe not as quick as we hoped, but change is under way - we worked for it so lets get behind it. Do you still doubt the commitment to change ? Do you still think the seminars were window dressing ? Its time we pulled together and worked with company to take it where it needs to go. Agreed, Hereticus, there is "a plethora of intent" in this mornings mails. Lets just look at one as its the weekend! My question still stands -- "What about the stolen commission? Any expressed intent in this mornings memo is implying it will be addressed in some form, maybe, perhaps, depending on the board, but not definite at a date in the future. Expressly no one has addressed the money stolen by Hillarys over the Christmas delivery debacle ( Melissa promises in print etc etc etc..) It still rings hollow, I am struggling to put my finger on at least 2 major changes since the Forums two months ago! To me , personally, I think Hillarys management is very close to being accused of being full of wind and p**s. All talk and no damned action. To bring matters up to date I have spoken with another Agent this morning who has been trying to fit 7 blinds on the old 3 for £99 pre-xmas offer , invoiced on 14th December. Accounts are after customer and Agent to get the fit in and paid. It is on a really crappy estate in a major English City. Finally today he gets in and gets it fitted,driving a 38 mile round trip(!)and when it comes to pay time the client says her husband rang up yesterday and complained that the Agent had missed a fitting appointment and got £50.00 off !!! No communication with Agent to confirm this , just the Customer Care Cash Machine swings into action, and Agent loses £7.50.....plus he had to fund the 38 mile trip.. Customer blatantly lying as my mate tells me they told him they did the same to the Firm that fitted the new Soffits and Barge boards, and also complained re the new Drive men and got cash off in all cases. SO HERETICUS, where is the forward movement -post Forums-on this The answer, if you are stuck, is NOWHERE. I consider Hillarys management , and the lack of progress in all matters which we raised as near criminal, in their intent. To place someone like Ross Kenney in charge of Agent remuneration is akin to putting the fox in charge of the chicken-run. If you think , folks , that I am wrong, and can prove it, then please do so. Your lack of responses will confirm to me and others that Hillarys are just p*****g about!!!! Bear |
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Post by BlindWizard on Mar 25, 2006 19:56:29 GMT 1
Blindwizard, Bear, and others - interesting comments last night, good points, well articulated BUT... Have you received your weekly mailer this morning ? Nothing happening ? Glass still half empty ? Maybe not everything we want, maybe not as quick as we hoped, but change is under way - we worked for it so lets get behind it. Do you still doubt the commitment to change ? Do you still think the seminars were window dressing ? Its time we pulled together and worked with company to take it where it needs to go. Pleased to receive mailer today, yes that is much better communication. My main point was the length of time and the lack of information being given as to if anything was actually being done. My main issues are all lumped in Rewards. Phase 1 = We're still gathering information and will present to board before Easter - No date for a decision. Phase 2 not even going to be started until Phase 1 implemented. Call me negative but after 2 months to start gathering information is a tad slow. The medium issue to me was repeat customers going to original advisor, completion Aug seems very good to me considering major system wok is required. Small issues to me were - Welcome pack offering 10% arriving before fit = stopped, great. Batch change fabrics on SAM = June update, good as software development takes time, Black-out Romans = Here now, very good that is what I call listening to the front line and responding to market requirements. Hereticus to answer your question "Do you still doubt the commitment to change ? Do you still think the seminars were window dressing ?" Jury still out, delivery is everything. |
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Post by nonails on Mar 25, 2006 20:53:45 GMT 1
Blindwizard, Bear, and others - interesting comments last night, good points, well articulated BUT... Have you received your weekly mailer this morning ? Nothing happening ? Glass still half empty ? Maybe not everything we want, maybe not as quick as we hoped, but change is under way - we worked for it so lets get behind it. Do you still doubt the commitment to change ? Do you still think the seminars were window dressing ? Its time we pulled together and worked with company to take it where it needs to go. Pleased to receive mailer today, yes that is much better communication. My main point was the length of time and the lack of information being given as to if anything was actually being done. My main issues are all lumped in Rewards. Phase 1 = We're still gathering information and will present to board before Easter - No date for a decision. Phase 2 not even going to be started until Phase 1 implemented. Call me negative but after 2 months to start gathering information is a tad slow. The medium issue to me was repeat customers going to original advisor, completion Aug seems very good to me considering major system wok is required. Small issues to me were - Welcome pack offering 10% arriving before fit = stopped, great. Batch change fabrics on SAM = June update, good as software development takes time, Black-out Romans = Here now, very good that is what I call listening to the front line and responding to market requirements. Hereticus to answer your question "Do you still doubt the commitment to change ? Do you still think the seminars were window dressing ?" Jury still out, delivery is everything. Blindwizard, Bear, etc etc...I think I am coming on your side , as regards changes or lack of them. On reflection not one of the proposed changes that might come will cost Hillarys a red cent. There is no hint of reparation regarding the "STOLEN COMMISSION" not even a hint of it.... Why should we take a risk with this supplier if their system is designed and to ensure the agent id the loser. That guy Bear mentions who was ripped off today by the "Customer Care Cash Machine " is a further exampkle of there being no intent to hange. If they wanted to alter this scam they run, then they would have stopped ripping us off immediately, and THEN set up a system to aleter the status quo. What have they done? B*****R ALL What will they do? B****R ALL. There is no willingness to change a system that enriches them and rips us off?? This current management is a disrespectful uncompomisingly sly, shower of back-stabbers, and brigands. A pox on all their houses. When you deal with snakes all you ever get is bitten. Snakes are designed to take, they are not designed to give or negotiate. Hereticus, you have backed a shower of losers! Sorry mate Nonails |
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