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Post by dodgybracket on Mar 25, 2006 20:57:18 GMT 1
Afraid to say I am with Nonails, Bear and BlindWizard,
I have been ripped of this past week for £23.00
First i know of it is on my Statement.
Where will it end???
FSM is waste of space--we have not spoken in 9 weeks...
I must have been very evil in a former life to be saddled with this pack of wolves on my back in this world.
Hereticus, take a walk in the real world...
Dodgybracket
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Post by saxman on Mar 25, 2006 22:07:06 GMT 1
Small issues to me were - Welcome pack offering 10% arriving before fit = stopped, great. Has it stopped? Not yet anyway. Whilst i was fitting a customers blinds yesterday in her hallway, what should pop through the letter box..............youve guessed it...........a welcome pack. Surely with sam they can see that the customer was booked in for am fitting yesterday, so why not post out on monday. And sorry but i agree with bear and co that nothing seems to be getting better. |
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Post by mendipmagpie on Mar 25, 2006 22:47:12 GMT 1
Got the mailer today and at least we have it in print.well done H/O
However like BlindWizard Reward section worries me a bit. "The rewards team aims to conclude a NEW payment structure for operating an Advisor business." I look forward to the explanation of " What ativity is paid for in base commission.
Am I just an old cynic or are we about to find out that some payments are already in there?
MM
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Post by Augustus on Mar 26, 2006 8:49:26 GMT 1
I can agree that things might not be moving a quickly as we would all like, but at least things are moving. Does anyone really think that this has all been a waste of time  Let's try and be a little greatful that HQ have taken these steps to listen to us and make plans for change. How many other big companies allow the workforce this form of input ? I welcome what's happened so far and wait for wha't going to be. Please let's not start baiting others because they might be happier so far you yourselves. We DO work together on this. P. |
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Post by BlindWizard on Mar 26, 2006 9:34:43 GMT 1
I can agree that things might not be moving a quickly as we would all like, but at least things are moving.
Does anyone really think that this has all been a waste of time
NO I don't think this has been a waste of time, quiet the opposite. Well done all those people who have dedicated so much time. I hate to think what would have happen to our businesses if we had done nothing
Let's try and be a little greatful that HQ have taken these steps to listen to us and make plans for change.
How many other big companies allow the workforce this form of input ?
I'm not "greatful" at all, any sensible person, manager, director, owner, salesman etc would listen to any constructive criticism/advice, it is in their interest. Most big companies listen to their workforce some more than others. The successful ones pro-actively, many of the ones that do not aren't around anymore. It is in their interest both in assuring maximum profitability and for a happy workforce.
I welcome what's happened so far and wait for wha't going to be.
So do I welcome what has happened so far, I am waiting to see what's going to happen but how long is the question ? I need to be profitable for my shareholders (family) and I need to enjoy what I do.
Please let's not start baiting others because they might be happier so far you yourselves.
Not sure who you think we are baiting company or advisors. I'm not baiting either, I'm discussing with my colleague advisors and enlightening the company how I feel (are they listening?) because I like working for them but do have other options that will take precedence if they are more profitable and enjoyable
We DO work together on this. P.
You are absolutely right, it's in both the interest of the advisors and the company. |
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Post by farmer on Mar 26, 2006 11:09:27 GMT 1
I can agree that things might not be moving a quickly as we would all like, but at least things are moving. Does anyone really think that this has all been a waste of time Let's try and be a little greatful that HQ have taken these steps to listen to us and make plans for change. How many other big companies allow the workforce this form of input ? I welcome what's happened so far and wait for wha't going to be. Please let's not start baiting others because they might be happier so far you yourselves. We DO work together on this. P. point is motters, what does WORKFORCE actually mean. We aint their workforce. if we were we would not be treat like we are. This self employed lark has so many grey areas. allowing Hillarys to get away with so much. As i keep saying its our Business, run it as we see fit. |
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Post by hereticus on Mar 26, 2006 11:44:27 GMT 1
Nonails said …… Hereticus, you have backed a shower of losers!
Dodgybracket added…… Hereticus, take a walk in the real world...
Motters replied…… Please let's not start baiting others because they might be happier so far you yourselves.
Blindwizard responded…… Not sure who you think we are baiting.
I presume Motters has guessed that it is me who is being baited but no worries, no offence taken, and I welcome open healthy debate. Of course we are not going to agree on everything but ultimately (maybe three months, maybe six) I'm sure we will all concede that change has happenned and that most of our concerns have been addressed.
Why am I so bullish about the progress to date ? I guess it is because I have been so closely involved in the whole process. It was me who galvanised this forum into responding to the challenge of the seminars, it was me (with a lot of help from Joy, Red, Phugly, Russell, and others) who prepared the final dossier for presentation to management, I was one of the 23 advisors attending the seminars, and I have been in regular contact with what has been going on ever since, so I have bought into this process in a big way - my colours are truly nailed to the mast. Of course, I could end up with egg all over my face, but I don't think so.
The thing that impressed me most at the Reading seminar was Ross Kenney's sincerity in listening to our views and promising change, and we have since seen John Risman (on DVD at the Team Meetings, and in writing to us all) confirm his commitment to the process. A good part of the last Team Meeting was given over to the process of advisor feedback and the actions being taken, and we have been updated on a regular basis. So big changes are definitely under way and those who need a 'walk in the real world' are those who still fail to recognise this. So keep the debate going, I love the cut and thrust, I can give as good as I get, and its all helping to keep Hillarys on their toes.
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Post by hereticus on Mar 26, 2006 12:14:12 GMT 1
The big issue for many of you at the moment is commission clawback, and it seems you feel that this has not so far been addressed.
I have kept out of this particular debate (apart from ensuring that the concerns were prominent in our seminar presentation to management) because I am one of the lucky few who has not been directly affected. Apart from a couple of incorrect mismeasure fines due to wrong DOR coding, the only clawback from me in recent months amounted to £ 1.17 - not a lot to get agitated about though I was quite incensed at the time because of a matter of principle.
I do agree that for many a resolution of this issue would be the single greatest act of faith and sign of future intent that the company could make, and I do agree that in the mailer update it seems to have been absorbed under a general heading rather than getting prominence as a single issue. However, I know that Ross Kenney is very aware of the strong feelings on this and in his mind it is receiving more priority than would appear to be the case in written communications.
I don't know what the complications are and I don't know what the resolution will be, but I can assure you all that the message has got through loud and clear.
My personal take on this, however, is that it is not just one issue. Firstly there is the fact that a lot of customers are taking the p**s and getting away with it because Customer Services are too willing to give money away to get the customer off their back, so there are big policy, procedure, and training issues involved. Secondly there is the matter of whether advisors should suffer pro-rata (and yes I agree that this is wrong, but from a management viewpoint I would accept that they need to review the legal and financial implications before jumping in with a quick fix). Thirdly, assuming that the outcome is what we hope for, there is the question of whether it can be applied retrospectively, how far back, and with what sort of evidence to support each claim. So...not a simple matter at all.
I hope that Hillarys will recognise that this is bad practice and must be corrected, I hope that they will come to some proposal which makes amends for past misdemeanours, and I hope that it doesn't take too much longer. However, I hope they also recognise that they are giving away hundreds of thousands of pounds every year because the training and procedures for complaints handling are so inept.
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Post by greenpesto on Mar 26, 2006 12:37:03 GMT 1
The fact still remains!!! ..... .... Hillarys will NOT make changes that are NOT in their favour .... EVEN IF IT IS ILLEGAL.Claw-backs, Customer Refunds, Cost of Paper ( Order Pads - same thing! ) will ALL be the last on their list & will result in NO CHANGE!!!!It is difficult to acknowledge anything positive coming from the Hillarys 'stables'. We still have the vivid memories of Management at all levels Lieing & Cheating their way through each working day. We now have the same 'Clowns' calling themselves 'CHAMPIONS!!'Wot TIT's!!!!!!!!!!I still wake up every morning optimistic of a better day ahead with Hillarys ... I really do!!!! .... .... but ... !!!! |
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