Advisor Feedback at Team Meetings

[RED]

blindmansam said:

I'm gonna be the new FSM.


Congratulations to me .....


#They're coming to take me away , har har , hee hee , to the funny farm , where life is beautiful all the time #

You get my vote.
Sound perfect for the job.
Red

[greenpesto]

Have you read the criteria for the job? Good communicator etc.!!!!

Pity Hillarys didn't request that when they recruited the current lot of wasters we have now!!!!!


OOOOHH!!! ... I'm Soooo negative!!!!

[keenasmustard]

as reguards the fsm job all 800 of us should apply this may show how we work together?

[JoY]

Can I just say......

I don't care how much moaning there is on here (one of the reasons for the site), as long as the funny postings keep coming to brighten my day. It shows we can keep a sense of humour....

;D ;D ;D ;D ;D ;D ;D ;D ;D ;D


I LOVE YOU ALL...... (POSITIVE)

[desmorse]

jayandemm said:

I LOVE YOU ALL...... (POSITIVE)

Then why didn't you send me a valentines card? I bet you sent one to everyone else.

[desmorse]

Red,
I've just fitted 3 wood venetians and ONLY 2 have to be DOR'd!

There, that's a positive way of looking at it!!!! God, I could work for New Labour

[greenpesto]

Problem with that GVM is that they are another bunch on a 'downward spiral'!!!!!!

You could try the LibDems if you don't mind being 'bummed'!!!!

[desmorse]

The invoice printer has had it's annual ribbon change, so we can now read the invoice.

Yet another positive posting

[russell]

"im positive that wood venetians the same quality as the one i sold you 3 years ago missus "
i too can be positive
but on a negative please dont put the new fsm down south anyone remember darren street ???almost killed my business overnight
could we have tony hillary ;D

[russell]

im worried
phugly
heriticus
farmer
have dissapeared they were at the forums
am i next............................................................................

[Blind Scout]

stonehills said:

...Don't push them on said I, slide them on over the top. They go on much easier. He tried it and presto, got them done much quicker and no more sore fingers. Try it and see.
Red

Agreed , but even doing that, some of the 'c' links are so tight they still are hard to go on. I use a self-activating centre punch prior to drilling when needed. I use this as a reamer to open out the clips on the more difficult ones. It is normally only the 3rd or 4th link that needs to be opened up a little.

[hereticus]

Russel....nobody's disappeared.

Phugly has been away in Spain for a few days and will no doubt be catching up with the forum and posting again soon.

I last posted at the weekend and have been online every day, but I'm getting fed up with some of the negativity so, unless I have something particular to say, I'll keep a back seat for a while and let the Team Meetings speak for themselves.

Farmer also posted a couple of days ago, so we haven't abandoned you.

[Blind Scout]

bear said:

... I agree with nonails and dodgybracket that the present management have to be fully aware that they now have one last chance to make a genuine improvement.

On an awnings course yesterday, and was a little concerned when told that "why should Hillarys worry about a few agents complaints. In the overall picture of the total blinds made, the failures are miniscule. They can live with that. Said the biggest cause of waste on blinds was mis-measures, not DORs. He also agrees that we don't help the figures by doing the on site repairs. Hillarys just love that.

As to FSMs, there task is to manage leads, and will put in agents as and when they see fit. As long as Hillarys get the business, they win. FSMs are not there to handle gripes, after all most FSMs would know who to speak to to solve a problem the agents raise. So we have speak to service support.

The final observation was that Hillarys pay £50 for each lead we get. It is their business, they will maximise these leads and they will do whatever it needs even if the agents are not happy. So I do hope that he is shooting from the hip, and that the board are listening to our concerns.

[russell]

has been a bit negative lately mike ! was only joshing though .have you used your red letters yet i sold my last 1 on ebay got £180 for it ;D

[hereticus]

isabella said:

bear said:

... I agree with nonails and dodgybracket that the present management have to be fully aware that they now have one last chance to make a genuine improvement.

On an awnings course yesterday, and was a little concerned when told that "why should Hillarys worry about a few agents complaints. In the overall picture of the total blinds made, the failures are miniscule. They can live with that. Said the biggest cause of waste on blinds was mis-measures, not DORs. He also agrees that we don't help the figures by doing the on site repairs. Hillarys just love that.

As to FSMs, there task is to manage leads, and will put in agents as and when they see fit. As long as Hillarys get the business, they win. FSMs are not there to handle gripes, after all most FSMs would know who to speak to to solve a problem the agents raise. So we have speak to service support.

The final observation was that Hillarys pay £50 for each lead we get. It is their business, they will maximise these leads and they will do whatever it needs even if the agents are not happy. So I do hope that he is shooting from the hip, and that the board are listening to our concerns.

This is not the message that FSM's should be putting over and I sincerely hope that Ross Kenney reads your posts and takes the FSM to one side.

On your first point, the number of DOR's is not miniscule - it generally runs at around 6% (which I consider quite appalling in itself) and that doesn't include the ones we fix on site. On wooden venetians the DOR rate recently rose to 17% - hardly a drop in the ocean, so your FSM is talking through his backside.

I don't know the figures on mis measures / agent errors but I would happily gamble a tidy sum that they are less than 10% of the total DOR's and, if you exclude rookie agents in their first six months, considerably less than that.

Your other comments alluding to recruitment of new agents and to FSM support only serve to indicate that your FSM is going to have to reappraise his outlook and communication skills when he presents the Advisor Feedback summary at your Team Meeting.

Hope I never get your FSM reallocated to my area - we would clearly clash in a big way ! Some of these guys seriously need to readjust their thinking now that we are talking to each other and the company are listening to us.