dolly
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Posts: 243
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Post by dolly on May 16, 2006 22:41:08 GMT 1
Hi got my 1st " booked in" service call tomorrow. Not explained clearly how i am to collect 50% of repair?? Does it come on to commission statement??
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Post by RED on May 16, 2006 22:44:16 GMT 1
Hi got my 1st " booked in" service call tomorrow. Not explained clearly how i am to collect 50% of repair?? Does it come on to commission statement?? I dont follow what you mean Dolly, a service call is done by you at your expense and you keep it all. Who told you you send 50% to Hillarys and how much have you been told to charge them. Red |
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dolly
Full Member
Posts: 243
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Post by dolly on May 16, 2006 22:50:54 GMT 1
In the past i have collected all the monies eg £20 for a record and then months later credit control are chasing me for the money treating it as an outstanding invoice. All i have then taken is a £15 call out fee.
The mailer i got recently about all the rewards package confirms this 50%!
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Post by RED on May 16, 2006 22:54:42 GMT 1
Usually when you are booked in for a service. the customer is told the standard fee is 15 pounds. I have always use my discretion and if its something small like louvers need realigning I just charge a tenner. I keep this not Hillarys. If its a bigger job I raise my price.
Unless you are refering to a repair that has to be sent back for repair.Is that what you are on about?
Red
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dolly
Full Member
Posts: 243
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Post by dolly on May 16, 2006 23:04:08 GMT 1
Yes sorry repairs yesterday i had 7 pleated need repairing £100+ customer happy with that but i have never had such a big repair and i never knew 50% of the value was ours on top of the service call. Tomorrow is a single venetian from the notes on SAM so is more straightforward. So my question is ( sorry bit thick today) is does the £100+ go to hillarys and then i am paid 50% via commissions or do i need to take all the payment and send hillarys 50%.
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Post by RED on May 16, 2006 23:09:13 GMT 1
Yes sorry repairs yesterday i had 7 pleated need repairing £100+ customer happy with that but i have never had such a big repair and i never knew 50% of the value was ours on top of the service call. Tomorrow is a single venetian from the notes on SAM so is more straightforward. So my question is ( sorry bit thick today) is does the £100+ go to hillarys and then i am paid 50% via commissions or do i need to take all the payment and send hillarys 50%. As far as I know, you send them all the payment and then you get your comission once its done. I say as far as I know because I would have repaired them myself at a cost of 15 pound each so for half a days work I would get over 100 pounds. Maybe some one that has used the return to base for repairs can shed more light on it for you. But to be honest I would take them home and get a load of cord sent to you from H/O and restring them yourself and keep it all. Hillarys would prefer you to do this as repairing blinds is not cost effective to them. Red |
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dolly
Full Member
Posts: 243
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Post by dolly on May 16, 2006 23:12:39 GMT 1
Ok thanks for that Red
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Post by desmorse on May 16, 2006 23:16:05 GMT 1
Dolly, you'll get an invoice with the returned blinds, treat it as normal.
When your commission statement comes through, it'll show 50% rather than 14.67%
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dolly
Full Member
Posts: 243
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Post by dolly on May 16, 2006 23:18:52 GMT 1
Thanks even FSM said its all confusing. What a blessing this site is already proper answers to questions.
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Post by kakalanka on May 16, 2006 23:35:15 GMT 1
I did'nt understand any of that.
kakalanka
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Post by desmorse on May 16, 2006 23:40:51 GMT 1
I did'nt understand any of that. kakalanka You must be an FSM then ;D ;D |
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Post by kakalanka on May 17, 2006 0:16:54 GMT 1
How dare you!!!!!!!
Kakalanka
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Post by farmer on May 17, 2006 8:38:21 GMT 1
Yes sorry repairs yesterday i had 7 pleated need repairing £100+ customer happy with that but i have never had such a big repair and i never knew 50% of the value was ours on top of the service call. Tomorrow is a single venetian from the notes on SAM so is more straightforward. So my question is ( sorry bit thick today) is does the £100+ go to hillarys and then i am paid 50% via commissions or do i need to take all the payment and send hillarys 50%. As far as I know, you send them all the payment and then you get your comission once its done. I say as far as I know because I would have repaired them myself at a cost of 15 pound each so for half a days work I would get over 100 pounds. Maybe some one that has used the return to base for repairs can shed more light on it for you. But to be honest I would take them home and get a load of cord sent to you from H/O and restring them yourself and keep it all. Hillarys would prefer you to do this as repairing blinds is not cost effective to them. Red send them to me , i'll repair them. |
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Post by phugly on May 17, 2006 8:42:36 GMT 1
The deal is if you repair the blinds yourself you keep all the money, if you send them back to hillarys on a repair note you send money to Hillarys who will then return half of it to you in your commission
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