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Post by russell on Apr 4, 2007 17:47:30 GMT 1
Theres a thought do you remember your first fit thingy up ???I do it was about 1990 ish and conservatories were fairly new the first job I did looked great verts customer very pleased until wait for it ................................it rained sh1t it was internal guttering remember those I never got into trouble though as Hillarys used it as a example oops. Whos next but no rawl plugs into upvc please thats tapeworms claim too fame |
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Post by thelloydgang on Apr 4, 2007 19:27:33 GMT 1
Theres a thought do you remember your first fit thingy up ???I do it was about 1990 ish and conservatories were fairly new the first job I did looked great verts customer very pleased until wait for it ................................it rained sh1t it was internal guttering remember those I never got into trouble though as Hillarys used it as a example oops. Whos next but no rawl plugs into upvc please thats tapeworms claim too fame My first thingy up was my 2nd order, which luckily was for my dear old mum! She wanted whole house in verts..........I transposed the width and drop measurements for her lovely big patio door so when they came they draped beautifully across the floor! I was mortified and blamed Alan!!! Our dedicated service centre lass (who is still with the company but in a different role), put the DOR through for us without me having any charges! Bless her!! Those were the days hey!!! K ;D |
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Post by thelloydgang on Apr 4, 2007 19:29:28 GMT 1
Ade You must be quiet today as there's loads of posts from you!!!  K ;D |
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Post by ascreaton on Apr 4, 2007 20:06:37 GMT 1
Hi Karen have more time to post now i don't work at Honda, am fitting today so post inbetween fits it's a better life than working in a factory, had a couple of sales calls this evening have finished them now relaxing
Ade
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Post by noggins on Apr 4, 2007 23:45:13 GMT 1
Noggins it's got to be a wind up no one would put a raw plug into plastic, nor would fit a blind so that it hits the handles, even a five year old wouldn't do that , I bet it is one of the advisors who normally post under another name Ade Well Ade not sure if we'll find out now 'cos he's gone  and not comin' back  if he was winding us up then he would perhaps have stayed So many questions  Will there be a return? |
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Post by ascreaton on Apr 5, 2007 21:34:21 GMT 1
Hi Noggins I expect him to return where else can he go, he is thinking up new ideas to excite everyone with, he was a hoax
Ade
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Post by rosemary on May 18, 2007 17:07:27 GMT 1
Question is. Are the amount of service calls given to established advisor's increasing and is this because of the caliber of new advisor's being taken on. After reading a few of the last posts I think it may well be. I now have Star blinds in my area, So not intent on me hardly making enough to live they bring in another adviser. OK, I know he is trading under Star blinds but I bet he gets a load of my leads and if he is not very good then my name is dragged through the mud with him. He will undoubtedly tell his customers that there is no need to get Hillary's out as we are the same company, This used to go on with Hillary's, Wholesale and Albany but to be honest it never got you any more sales than if you had never said anything in the first place. Training is important but there is no substitute for on hands work. Once upon a time I would be more than happy to take a new adviser out with me to help train him up. It was in my own interest to make sure he was up to scratch and did not tarnish my name. These days, as Hereticus says in an earlier post, I would not entertain it as I am no longer in control of my customers so I don't know how many are being passed over to other advisor's, and Hillary's do a fine job of tarnishing my name any way. Red If he's not a wind up merchant then he's got some front!!! Ringworm! what part of the practical sessions did you not take part in? I certainly remember being told that where you can 'avoid' drilling into plastic especially drilling holes big enough for a rawplug  |
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Post by rosemary on May 18, 2007 17:08:15 GMT 1
Noggins it's got to be a wind up no one would put a raw plug into plastic, nor would fit a blind so that it hits the handles, even a five year old wouldn't do that , I bet it is one of the advisors who normally post under another name Ade Well Ade not sure if we'll find out now 'cos he's gone and not comin' back if he was winding us up then he would perhaps have stayed So many questions Will there be a return? |
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Post by hillarious1 on Jun 5, 2007 23:56:00 GMT 1
Thought it was about time i added a constructive comment from the other side. the constant changing of structures and given expectancy of advisors is quite enfuriating for the service centre staff equallly.
We of course understand that in markets that expand and the increasing market expansion by hillarys and its guises must make it more difficult to make a living for advisors.
However with regard to payments it would make it easier for your lives if updates were provided upon completion. Emails confirming these calls were completed would perhaps aid a speedier payment process.
Service calls are a major issue and the biggest bain of my time dealing with hillarys customers reporting advisors not arriving to see their own customers. arguably the biggest cause of escalated complaints occur due to a failure to provide good aftercare, and for the many advisors whom do their upmost to look after their customers, the minority really do cause problems for others.
It is an extremely difficult situation to be in to try to explain to a customer whom has paid several thousand on a houseful of blinds that there isnt anyone availalble to rectify his fault as there is noone available. I understand give the nature of some of these complainants that the standard price offered for such calls wouldnt be enough for me to visit, however what can you do to rectify this ?
I feel if a better line of communication were to exist surely this can be overcome.
The thousands given in refunds due to customers simply having to wait due to no availability means ther must be room for a better financial reward for advisors. But maybe this can only be achieved with better relation between hq staff and advisors.
T obe frank the way in which some of the advisors talk to us leaves a little to be desired, whilst we appreciate ythe frustrations we too are often left baffled by incredulous decision making that prohibits us all to do the best we can.
From the other side we see too often a focus upon the sales call over the service call and are daily told by customers who have spent hundreds but due to poor after sales have cancelled orders and gone to competitors or bought online and cut out the advisor altogther.
These calls often can lead to rescuing the reputation and surely lead to sales. This is not a naive viewpoint it is based upon experience.
But the important issue is to build a better system altogether , The payments need to be raised and can only be done if they are requested, if more is done to report back then surely less payments would be missed.
Hope this proves useful.
hillarious 1
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Post by Augustus on Jun 6, 2007 21:52:28 GMT 1
great first post !
I think you have hit the nail on the head several times.
Long ago certain problems were brought up but often buffered my fsm's and the upper management never got to hear about it.
structures and procedures were out of touch and focus was made on gaining leads rather than looking after exisiting customers and going for quality rather than quantity.
The downturn in the market was blamed for the marketing 'knee jerks' that followed and the closure of the shops was also an accountants mistake.
Hillarys began a series of contradictions . One year discounts was the buzz word, next was conversion rate, followed by lead effect and or 'blinds per order' , let alone all the trouble that was evident when everyone HAD to send in more and more quotes.
They should never have advertised price, they should never have tried to complete at the lowest level.
It should have stayed with the quality brand it had and sell on qualitity not gutter pricing.
The frustrations and confusion was felt by many, some wanted to push forwards and try to seek positives but the ignorances didn't tap into the wealth of knowledge and new ideas that a work force could offer.
The goose has well and truely been fattened for this latest sale, what happens when the new owners finds alot of hot air under the surface I'll dare not wonder.
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and not comin' back 
if he was winding us up then he would perhaps have stayed 
Will there be a return?
