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Post by JoY on May 12, 2006 14:57:15 GMT 1
Has anyone else tried to get a servcie call booked in their diary?
As we don't get paid unless they are in the diary, I have spent several days emailing all and sundry, and STILL can't get them in.
I even resorted to ringing Hillarys pretending to be the customer, and was given another number to ring that kept me on hold until I comotosed.....
I spend more time sorting out blind problems than I do selling the bloody things!
Aaaaaaaaaaaaaaaggggggggggghhhhhhhhh!!
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j
Junior Member
Posts: 51 
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Post by j on Aug 20, 2006 13:57:32 GMT 1
Has anyone else tried to get a servcie call booked in their diary? As we don't get paid unless they are in the diary, I have spent several days emailing all and sundry, and STILL can't get them in. I even resorted to ringing Hillarys pretending to be the customer, and was given another number to ring that kept me on hold until I comotosed..... I spend more time sorting out blind problems than I do selling the bloody things! Aaaaaaaaaaaaaaaggggggggggghhhhhhhhh!! They probably think you want £20. What I need to know is, how customer services cannot have the same info as diary maintenance. All they do is say they cannot remove area codes, contact FSM. You try and tell it has been done ages ago, diary maintenance is updated, they are not bothered, but continue booking service calls out of your area. The biggest thing that peeves me off, is doing service calls for the mighty conservatory specialists. All service calls now, I will vet, and if it is a specialist - tough - he can come back and sort his own mess out, even if it's a 50 mile round trip. Some of you agreed to being "greedy", and quite honestly if you are a specialist, why all the mess ups. If we have been taken off this area of so called expertise, why is it now so very convenient for us to go and sort it out. |
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Post by farmer on Aug 20, 2006 14:58:00 GMT 1
Has anyone else tried to get a servcie call booked in their diary? As we don't get paid unless they are in the diary, I have spent several days emailing all and sundry, and STILL can't get them in. I even resorted to ringing Hillarys pretending to be the customer, and was given another number to ring that kept me on hold until I comotosed..... I spend more time sorting out blind problems than I do selling the bloody things! Aaaaaaaaaaaaaaaggggggggggghhhhhhhhh!! They probably think you want £20. What I need to know is, how customer services cannot have the same info as diary maintenance. All they do is say they cannot remove area codes, contact FSM. You try and tell it has been done ages ago, diary maintenance is updated, they are not bothered, but continue booking service calls out of your area. The biggest thing that peeves me off, is doing service calls for the mighty conservatory specialists. All service calls now, I will vet, and if it is a specialist - tough - he can come back and sort his own mess out, even if it's a 50 mile round trip. Some of you agreed to being "greedy", and quite honestly if you are a specialist, why all the mess ups. If we have been taken off this area of so called expertise, why is it now so very convenient for us to go and sort it out.[/quote err hold on a minute j. I didnt ask to be a "specialist" i was told. I hate doing roof blinds, take last week for example, cufted 2 hoursor more to try and dress 2 roof blinds. ended up having to e-mail photos of them to mike in specialist product, only to find out that there weren't enough pleats in them.... typical. For what we get out of the roof jobs it just aint worth the hassle. then again it now applies to Hillarys full stop. Hassle after hassle, all because they just dont do owt right anymore |
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Post by royt on Aug 20, 2006 15:38:48 GMT 1
can we use any pda and get ict to load the hillarys software on it, or can it be done ourself, mine is so d**n slow
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dolly
Full Member
Posts: 243
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Post by dolly on Aug 20, 2006 19:26:55 GMT 1
FARMER i agree with you on the roof blind issue. This week i spent over an hour putting in the filos that were loose in the bag, 6 out of 11 blinds.  So much for quality control.  I too am a reluctant roof specialist who has to bail Hillarys out cos the few other advisors are part- time or dont stay long enough to learn. Yes you have a choice but i dont like letting good customers down as in the past they would look elsewhere. |
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So much for quality control. 