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Post by desmorse on Apr 17, 2006 19:51:17 GMT 1
Did a call Saturday, quoted 2 venetians for £368. Standard colour - no discount.
"but we were quoted £113, and told due to regional pricing it would probably be less than that, then there would 25% discount"
It's great working with the Hillarys Team, isn't it.
Got order at £235, sod the discount figures.
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Post by RED on Apr 17, 2006 20:27:54 GMT 1
Did a call Saturday, quoted 2 venetians for £368. Standard colour - no discount. "but we were quoted £113, and told due to regional pricing it would probably be less than that, then there would 25% discount" It's great working with the Hillarys Team, isn't it. Got order at £235, sod the discount figures. Its just another hurdle that is put in our way. Don't know where they get the prices from that they tell customers but its not from our pricing books. All I can say is that all the different sale options we have must be even more confusing to Diary booking as they don't even know what the blinds look like so we have that advantage and even we get confused. Imagine what it must be like for them with all the different sales and regional variations. Red |
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Post by greenpesto on Apr 17, 2006 20:36:25 GMT 1
Yes!
It would be confusing to the uninitiated ... so therefore Hillarys should have a script for CLG that tells the customer BASIC information & that there are some very good offers at the moment but it requires a home visit to establish what is required .... & then to be able to offer the best deal available!!!!
Phone quoting is 'counter productive'!!!
SIMPLE!!!!!!!!!!
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Post by pyramid on Apr 17, 2006 20:53:19 GMT 1
The reason I suspect for the price difference - leads quote for 50mm customer wants special effect.
Recent call to CLG when I spoke to supervisor - didn't have a clue which offer was being advertised in which areas. Customer confused ( I wasn't, but acted uncertain to get some breathing space) All offer leaflets need a clear reference number so contacts at head office know which offer is being refered to.
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Post by desmorse on Apr 17, 2006 22:23:10 GMT 1
They actually quote 35mm, which is marginally cheaper than 50mm. In my area, that would still have come to £162 - a far cry from £113 with a further discount. To be honest, I could live with the occasional silly quote, like £113. You can always explain to customers they quoted the cheapest option blind, same as everyone else. What you can't defend is when they suggest there's a further discount - that is misleading and probably contravenes some mis-representation law or other. At the end of the day, I got a £235 order for 2, simple to fit blinds. It's open to question whether I would have got a better price without this misleading quote, or no lead at all. Who knows?  |
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Post by hereticus on Apr 18, 2006 7:12:04 GMT 1
You really should report this one for proper internal investigation.
I would suggest an email to Rudie Stewart, copied to both Rose Haines and Ross Kenney, clearly giving all available details but especially the customer number. All calls are supposed to be logged, and many are now being recorded, so they should be able to idnetify exactly who took the call and gave such grossly misleading information.
We have consistently argued that CLG should not give telephone quotes at all or, at the very least, that they are properly trained to give realistic pricing based on what the customer has requested (not, for example, pricing Clouds when the customer has already exlained that they want black out blinds, or quoting 50mm aluminium when the customer has specifically mentioned wood).
At least for you, Des, being open on this forum about your identity, you can actually follow this up and have nothing to lose by it. Hillarys may or may not see your comments on the forum, and may or may not choose to follow them up, but cannot ignore a direct communication insisting on some investigation and response.
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Post by nonails on Apr 18, 2006 11:15:03 GMT 1
Did a call Saturday, quoted 2 venetians for £368. Standard colour - no discount. "but we were quoted £113, and told due to regional pricing it would probably be less than that, then there would 25% discount" It's great working with the Hillarys Team, isn't it. Got order at £235, sod the discount figures. Its just another hurdle that is put in our way. Don't know where they get the prices from that they tell customers but its not from our pricing books. All I can say is that all the different sale options we have must be even more confusing to Diary booking as they don't even know what the blinds look like so we have that advantage and even we get confused. Imagine what it must be like for them with all the different sales and regional variations. Red Had the exact same on Saturday Head Office Jerks quote ONLY ON 50mm venetians Then they look at the discounts>>>> ?? Make the bu****s fit them as well I say. The clock is ticking on the time i intend to remain with This shower. I know that will please Hereticus and his like who prefer watching snails and thinking they moved a bit.. but life is too short for that sort of carry-on..... Had a long think over Easter, and I do not want to spend the rest of my working life associated with a Company that has its head up its A** when it comes to customer and sales force relationships, makes a pretty poor product, at an expensive price, with an incomprenhensible pricing structure, run by FSM's who are totally remote, ( and still calls me by the wrong name !!!HA! HA!) and whose leads put me into 3 for £99 houses where the residents keep a pig in the living-room solely as an air freshener!! And..oh yes I nearly forgot Want me to do product remedials in the same houses ( with a pig for an audience!) FOR FREE!!! God Almighty how have I let my standards slip this far and only realised it over the week-end. Any else had similar?? |
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Post by nonails on Apr 18, 2006 11:20:28 GMT 1
Did a call Saturday, quoted 2 venetians for £368. Standard colour - no discount. "but we were quoted £113, and told due to regional pricing it would probably be less than that, then there would 25% discount" It's great working with the Hillarys Team, isn't it. Got order at £235, sod the discount figures. Its just another hurdle that is put in our way. Don't know where they get the prices from that they tell customers but its not from our pricing books. All I can say is that all the different sale options we have must be even more confusing to Diary booking as they don't even know what the blinds look like so we have that advantage and even we get confused. Imagine what it must be like for them with all the different sales and regional variations. Red Proof that our biggest competitor is HILLARYS---Try telling that to some silly sod FSM who will insist its only you?? |
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Post by hereticus on Apr 18, 2006 11:38:50 GMT 1
Nonails wrote this morning :
''The clock is ticking on the time i intend to remain with This shower. I know that will please Hereticus and his like !''
Why do you think I would be pleased to see you go ? On the contrary. We may disagree on some things, and we certainly express our feelings in a different manner, but you tell things the way you see them and I welcome colleagues who feel passionately about their work and their customers.
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Post by nonails on Apr 18, 2006 13:41:59 GMT 1
Nonails wrote this morning : ''The clock is ticking on the time i intend to remain with This shower. I know that will please Hereticus and his like !'' Why do you think I would be pleased to see you go ? On the contrary. We may disagree on some things, and we certainly express our feelings in a different manner, but you tell things the way you see them and I welcome colleagues who feel passionately about their work and their customers. Hi Hereticus! I was under the impression that those of us that put more impassioned postings on here, calling for "fire and brimstone now to fall upon Colwick" were unwelcome.--sorry if I took that up wrong! I just get the feeling that we who post a lot, Greyvanman, Red, Bear, myself, Dodgybracket and a few others are looked upon as a lunatic fringe, in a mild sort of way. I feel its just that we see life as a short experience and perhaps the way Hillarys drag their feet and double-deal, and continue with the spin, and the DIY on site requests, and the stolen commission issues are things that --with a willing heart--could have been driven to a conclusion, MUCH sooner than they are NOT being driven currently. Life is short, and one owes it to oneself to make the working environment a passably friendly "can-do" and "will-do" atmosphere. When one continually finds that ones major supplier sings from a hymn-sheet which is flagrantly different from the one we are given, and repeated promises to rectify at their end, are spun to new heights with added burdens for good measure, then a level of jadedness sets in which in my case provokes a wrath that should rightly be directed at Hillarys via their FSM, but as that channel is a non-functioning one with a dickhead in the u-bend, then I either have here, or elsewhere to turn to! So I will continue to post but appreciate that at least amongst you and yours of the more sober mentality you have to accept that for some of us 21 weeks is a bit of a long wait. To have ANYTHING positive on the issues that really concern nearly all of us , and they are listed above, with the stolen commission right at the top, would be nice, and think of the dividend for Hillarys if they get it right! I belong to the school where we believe nothing will come of this and probably the class-action on the stolen commision is the only way to get Hillarys to address that issue alone. As I am advised this will probably take place in Nottingham, then the attendant local publicity will be the one thing to light a fire under the lardy corporate venture capitalist backsides! It really has got that bad, Hereticus, and remember what Tony Blair said on Parkinson programme, " All issues have to be addressed eventually, and "events" and "Time" are hard task masters "Time , events, and the 2.30 at Catterick wait for no man!!" He definitely has a point though I might not vote for him! Nonails |
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Post by dibsdobs on Apr 18, 2006 23:03:47 GMT 1
Nonails said
" makes a pretty poor product, at an expensive price, with an incomprenhensible pricing structure, run by FSM's who are totally remote,"
Spot on!
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