Voicemail messages from customer services

[blinder]

Has anyone else had this amusing little ploy from Customer Services?

If you don't answer a call on your mobile because either -

1/. Your'e with a customer

2/. Your'e up a big ladder grappling with a handful of slippery louvres

3/. Or, heaven forbid you have finished for the day at 7.30 pm,

they leave a voicemail message comprising of - The d**n 'On Hold' music.

So you have to pay to listen to even more of that hated drivel.

I know its a pity if we are not instantly there to answer your calls folks, but I feel its a bit snide to play an on hold message to us.

Grow up please and understand that we cannot always get to the phone for whatever reason. No harm in leaving a message or killing the call without leaving a message.

[BEZBOZNY]

With this sort of thing you need to get back to the CSC Team Leaders and tell them about the problem. They can check back through the records and find out who is leaving these messages.

Thanks.

[JoY]

I get loads of these messages of piped musak filling up my answerphone too...... how do we know who has done it without an actual message being left BEZ?

[BEZBOZNY]

Tell us when the call was recieved and for how long. The outgoing call records here will trace back to someones phone.

BINGO ;D

You inbox is needed for important messages not schmoozak musak.

[greenpesto]

There have be too many occassions to list when I've answered a message on my moblie to have a warning 'The next message is .... 5 minutes long!'
Often no one there .... just 'Musak'
Happens at least once a week!!!!!!!!!!!!!!!

[saxman]

it happens to me on a regular basis too.........

[ashwater]

I have the same problem too.

[russell]

i get heavy breathing ;D

[BEZBOZNY]

russell said:

i get heavy breathing ;D

That will be Val, she has bad asthma............... I told her to stop calling you already!!! ;D

[estherfiesta]

you get the hold music because when we ring you we`ve usually got the customer on the other line therefore we have to "park" your call rather than release it, because if we release it we lose the customer too (which in some cases wouldn`t be a bad thing!!)

[JoY]

estherfiesta said:

you get the hold music because when we ring you we`ve usually got the customer on the other line therefore we have to "park" your call rather than release it, because if we release it we lose the customer too (which in some cases wouldn`t be a bad thing!!)

Thanks for that..... sometimes just a simple explaination solves a lot of frustrations.... That's another good thing about this site...as long as we get feedback from you lot in Nottingham. ;D