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Post by Augustus on Nov 25, 2005 1:44:58 GMT 1
So far I've had separate cases of customers being booked in wrongly.
One should have been put in my diary 2 weeks before and complained to me at the door that 'I' never turned up !!!
Another said it was booked for the following day and I was lucky she was in .
The other said I was 3 days late !!!!
DM , can't really help as if it's booked wrong it had no record of when it should be in so how do we complain ?
P.
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Post by RED on Nov 25, 2005 2:05:39 GMT 1
So far I've had separate cases of customers being booked in wrongly. One should have been put in my diary 2 weeks before and complained to me at the door that 'I' never turned up !!! P. My sentiments exactly. Ever since Diarrhea booking came in we have lost touch with the customers and they get treated just the same as us, like sheep. Get one off the phone and the next one on. Oh, what day did I tell that last lady? oh never mind, the adviser will sort it out. Red |
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Post by RED on Nov 25, 2005 2:18:36 GMT 1
MY, My/.
Some of us stay up late don't we. Are we all excited about Xmas coming or is it that we cant sleep well worrying about all those Dead Ona Rivals that we all have lined up to spend another fine day doing for no extra wage. 6 fitting jobs today, 5 I have to go back to through DORs. Theres space for 5 potential sales I will have to take out of my diary to allow me to sort out the thingy ups.
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Bear
Full Member
Posts: 230
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Post by Bear on Nov 25, 2005 10:27:15 GMT 1
yesterday I called at a sales appt.and was told I was 3 hours early(!) could I come back around 5pm.
Got back at 4.55pm to find another agent had called at 3.oopm and she had done the deal with her!!
Turns out we were both booked for the same call --
so now its "first past the post " is it-?-or is it just undertrained staff being asked to work above their capacity.
Who pays? We do... Hillarys still get the sale...
Then at 6.30 during a fit I get a stroppy call from Service Centre stating a customer had called chasing her fit and would I speak to her and fix it.
I replied I was on a sales appt and could she arrange the fit with the customer and book it into my diary when it suited??
Reasonable I thought.
Back comes the stroppy bint in Service telling me to "Get organised" Its not my job to do your Diary--you should be better organised --Im putting her through now----and there she was!!
So I excused myself from the current discussion spoke to the enquirer-who had got her weeks wrong
It was for Next Friday -Not tomrrow--She couldnt read the print on the SAM receipt!!!!!
So I now have to deal with stroppy bints on the phone who all the social skills of a charging rhino--and plainly have the Sillarys chip installed so deep in their brains that courtesy, thoughtfulness, and reasonable consideration for Agent and client are out the window, do I?
Plainly she was trained by Sillarys--I wonder if she had to pay for her training too??
Not whinging--Just stating the bloomin' obvious
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Post by desmorse on Nov 25, 2005 10:42:07 GMT 1
I NEVER answer my mobile phone during a sales call, I don't care who it is. It's the height of unprofessionalism to have a crappy business conversion in front of a customer.
Just ignore the phone, or press the red button. Stroppy bint would then have to have dealt with it
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Post by blotters on Nov 25, 2005 10:42:49 GMT 1
Why didn't the 'stroppy bint' check either your diary or the customer's order data and identify that the customer had got the date wrong ? She had no reason to be calling you on this at all, never mind adopting a superior and arrogant attitude with you.
A touch of PMT perhaps ?
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Bear
Full Member
Posts: 230
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Post by Bear on Nov 25, 2005 11:11:15 GMT 1
Yes fair comment--on 2nd thoughts shouldn't have taken call at all--just that current client had gone back upstairs with every shade of blue for the 3rd time and I was alone in kitchen --- call finished before client got back down --result 3 velux for £377.00
Then we had the "Why cant I have them for £99 like the lady said on the phone?" They are rollers aren't they?"
Bit my tongue due to my mood and was about to say we dont have "ladies on the fone" but it took a good 10 minutes ( including a "You explain to my husband on the fone" -why I don't get the 3 for £99 like your firm promised?") Which I did---Husband thankfully in sales
of furniture and saw the irony--he did not expect 3 velux for £99---but said go ahead then "Wife will give you a deposit" but then came the home-truth.
" I'm a tad surprised at a class-act like Hillarys going
"bottom-feeding" with a "LOSS-LEADER " like 3 for £99
I thought they were up there with M&S, and Barker& Stonehouse, when it came to quality---just shows how poor retail sales are right now with the big boys going for "Bait and Switch"
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