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Post by phugly on Dec 13, 2005 12:35:58 GMT 1
Following several DORs on a large order (guess what, woodens) I spoke to my FSM regarding a service payment for returning to put the order right as it was going to take approx 2 hours once I get the replacements and missing parts. Fair play to him, he did make enquiries for me, but came back with the answer that "Hillarys policy is to only pay for a service call if it is carried out by an advisor other than the original". So their you have it. Company policy is to stuff us with a fine for our mistakes and make us pay in time and lost revenue for their mistakes.
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q
New Member
Posts: 18
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Post by q on Jan 11, 2006 0:04:01 GMT 1
I had 4 tab pleated blinds 145cm wide, when fitted the rails were bowing, someone in the pleats dept. told me I would have to DoR them and order 8 blinds instead, asked my FSM who was paying me to take 4 blinds down and fit 8 blinds only to be told it is company policy not to pay advisors for DoRs, had to offer customer 20% discount to accept blinds which was deducted from my commission.
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Post by desmorse on Jan 11, 2006 0:09:17 GMT 1
You should have spoken with Kev in pleated or read one my postings on this. Stretch the springs in the top rail. I know it seems the same as reducing the tension on the side cords, but it's not. I had this problem on several large tab blinds, and it works. I had 4 tab pleated blinds 145cm wide, when fitted the rails were bowing, someone in the pleats dept. told me I would have to DoR them and order 8 blinds instead, asked my FSM who was paying me to take 4 blinds down and fit 8 blinds only to be told it is company policy not to pay advisors for DoRs, had to offer customer 20% discount to accept blinds which was deducted from my commission. |
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