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Post by Augustus on Sept 30, 2005 11:35:18 GMT 1
I know that it has been a poor month to get through to HQ on the phone, but this week they have 7 more people training and I've noticed an improvement straight away.
Glad to know that HQ have reacted in the right way to solve this problem.
P.
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Post by JoY on Sept 30, 2005 12:12:34 GMT 1
Perhaps the improvement is because we have all been told NOT to phone... lol  |
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Post by lyndenwelsh on Sept 30, 2005 14:29:27 GMT 1
Good point, I agree!
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Post by Augustus on Sept 30, 2005 15:50:00 GMT 1
yes but then the email that told us wasn't clear so people called in anyway !!!
P
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Post by keenasmustard on Oct 4, 2005 13:15:39 GMT 1
Just were is this Improved faster service? Is anybody reading the emails we send in? is there anybody there?try telling a customer I'm waiting for a email before I can tell them where their blind is they just don't believe us and its us at the sharp end.could we not have a section just answering our emails.
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Post by phugly on Oct 4, 2005 13:20:59 GMT 1
I cant say that I've had a problem with e-mails being answered. Anything I've sent that warrants a reply gets one
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Post by megansam on Oct 12, 2005 17:37:31 GMT 1
wonder why the staff dont stay
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Post by estherfiesta on Nov 3, 2005 22:44:09 GMT 1
i think it`s all gone to pot since they merged advisor line with customer care
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BEZBOZNY
Junior Member
Stressed....treat yourself, let it out!!
Posts: 85
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Post by BEZBOZNY on Nov 27, 2005 13:22:09 GMT 1
Are we talking about CSC (Customer Service Centre) or CLC (Customer Leads Centre) here? We take 4000 calls a day in CLC as it is.............don't call us, no really DO NOT CALL.....pretty please Very very busy and stressed people here trying to fill your diarys for you to make you rush around getting stressed ;D. |
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