Web Blinds

[JoY]

What is to stop us buying blinds from Web Blinds to fit for customers??

Example.

Woodweave 100 x 200 = £99 from Hillarys

Woodweave 100 x 200 = £63.20 Web Blinds


Buy Web Blind for £63 sell to cutomer for £99

Make £35.80 for ourselves instead of £14.53 in commisssion.


And as a bonus.....the blinds are delivered to your house in FIVE DAYS... Everyone happy ;D ;D


Another example

Aluwood blind 220x 123 £86 profit instead of £31 commission.... try it yourself!!

[Augustus]

You must read my mind !!!

It could happen that an ex agent advertise in the local paper as a professional blind fitter.

Then if people order web blinds or even diy ( homebase etc ) they could then fit them for a fee !

Not that I would recommend anyone doing this of course.

P.

[grumperbear]

Aluwood

Hillarys price £193.00
Webblinds price £ 81.60


My Hillays commission £ 28.33
Webblinds profit £111.40

[madman]

Its getting ridiculous isn't. The only thing hillarys are bothersed about hlping is themselves. As has been said before we no0t only have the comptetiion that hillarys supply but hillarys themselves. And how many times do you leave a quote with all the measurements in true hillarys fashion as per the manual and the customer and hillarys say thanks very much for the free maesure. And management tell us they want us to be part of the team! As i have said before words are easy!

[glen]

reference to measurements being left, there are quite a few of us use SAM now so why can we not print quote out minus measurements, that would get right up these time waster customers.

Glen

[BlindWizard]

How about printing measurements adding a couple of CMs ;D

[Augustus]

Well worth asking IT to make the quotes print out without the measurements, perhaps just the order summary page along with the price ?

This way there is no need for the prices to be left and to be honest sometimes this makes the customer over analyise each blinds cost.

P.

[gloryboy]

never leave measurements.

using SAM but if leaving quote i write it out on paper leaving measurements blank, also by taking extra 5 mins to write the quote out customer often decides to place order.

if i'm pushed by customer for measurements always give longer ones, saves on throwing house bricks if i see blinds at the window weeks later ;D ;D

[BlindWizard]

Agreed nice to have mod on SAM not to print measurements (could be option on print screen) but think you need prices for each blind (still could be another option).
Talking about print options would like another to print which room and location text.

[phugly]

Why leave longer measurements, a good fitter can soon shorten a blind but he's never going to stretch it

[BlindWizard]

good point, I stand corrected - print em shorter

[hereticus]

Quite agree - I will not leave quotations as SAM print out because they give the dimensions of the blinds, enabling the customer to go elsewhere - not only to Web Blinds.

Even when I used to put dimensions on paper quotations I fell foul of this a number of times, and actually had 'customers' call me or stop me in the street to gloat about how they had used my measurement to get cheaper blinds elsewhere.

I now always leave as paper quotations indicating the room, fabric, specification, unit pricing, etc but without any dimensions. As soon as I have left the property I then put dimensional details onto my own copy of the quotation, rather than keeping as a seperate note which could get lost.

However, do be gareful about putting incorrect or misleading dimensions. This is a definite no-no with SAM quotes because the quotes department could convert the sale and immediately put into production. Also, I know that sometimes a customer will phone quotes department or customer services direct to place an order and, if a copy quote has not been received from the agent, they get the customer to read out the details and then process the order.

Better to leave no dimensions at all !

[Paul D]

Prices per blind are a BAD idea if the deal is a two-for (including for more than two blinds) - individual prices just confuse the customer.

[greenpesto]

Agree with you there!!!! Don't put individual prices on, especially on '2 - for' deal fabrics.
I usually put a sticker over the sizes if I smell 'a rat'.
Don't get too paranoid about losing orders to cheaper companies either...... How many times have you driven passed a house weeks or months later & they still haven't had blinds.

[euroweb]

I was recently on a training course and this was a subject of some conversation between the various advisors, the agreed approach (even from the instructor) was to leave a standard quote pad (yellow) quotation without any detail except the type of blind its location, type of fabric and price of the blind and the invoice total, but to process the quote through SAM properly so that if it is converted its made correctly then note on the paper form its SAM ref in the order number (in case customer calls service center then they have the correct contact details) obviously dont send paper to HQ as quote is already registered. It takes a few minutes to do, but as has been echoed in this forum it defeats those trying to get one over on us either with other companys or web-blinds.

My feelings are be sharp and watch out for the cowboys, but at all times stay professional, it will pay off as I am already finding after just six weeks in the job. Today I measured up a french window, made the sale, and then got an add on bonus of replacing the kitchen verticals after being asked if my blinds would drag along and catch on the floor like the ones in the kitchen window do, as were fitted by a 'local cowboy' my meticulous attention to detail of measuring correctly, explaining to her the problems with the dado rail how I would deal with it, handle clearance, taking account of the door mat, etc convinced her to replace the cowboy job as well.