John Rismans letter 27th April Proves to be WRONG

[jerry]

today i had 2 romans to fit that were Dirty..Obviously unacceptable to the customer and duly dor'd.. A dor is termed as one blind if you read the contents of John Rismans letter..and Hillarys are allowed the first DOR...ok so thats 1..but as there is a 2nd dor then time to pay me as per MULTIPLE DORS page 3 John Risman letter.

But no says the service centre it's all ONE dor... So it does not matter if there were 15 dors on this one order you dont get paid!!!! So when does an agent get paid then I asked..No answer for that...She also checked the situation with her supervisor, So I have emailed my FSM and await a reply.. I did make an error, first for ages and guess what ..YEP your right the £20 fine zoomed off my commission statement this week..

I now await to hear the FSM reply because as things stand according to the service centre it means that this letter's contents are worthless!!

Have you come across this DOR repayment problem ? If so what was the outcome?

[greenpesto]

You may possibly find that although we refer to that kind of thing as a DOR, Hillarys are redefining what constitutes an DOR!

They are likely to consider that a mechanical problem with the pull cord for example is a manufacturing error ... but a dirty mark or foot-print is not a manufacturing error, therefore not a DOR ... so NO £20 payment for you m'lad!

Just wait & see!!!!

[BlindWizard]

Hi Jerry, yes heard another advisor had same, he was told by FSM:-

1. Doesn't matter how many blinds for the first DOR, you have to fix them all for nothing
(therefore best to do one DOR a week - customer won't be happy but you'll get paid for 2nd and subsequent ones - FSM didn't say this !!)

2. £20 Mis-measures are for each blind not the job

Doesn't seem logical or fair but we are playing Hillarys rules and we didn't get together to argue with them so we only have ourselves to blame.

Hillarys have refused to clarify these issues in writing, it seems the only way we will understand what was meant in the document will be posts like this.

Another thing you will find is that service calls (guarantee or customer chargeable) are being quoted at £15 for the job (doesn't matter how many blinds or how many visits). I'm in the middle of "discussing" this with them and will post when have an outcome.