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Post by saxman on Dec 12, 2005 21:42:51 GMT 1
in the latest sales talk, it says,
'Always collect a minimum of 50% deposit but preferably 100%'
well the amount of times when closing a sale i ask if they would like to pay a deposit today, and they look at me and say, 'i didnt realise you would need a deposit, sorry i havent got any thing with me'
if hillarys want us to ensure we get a deposit, should it not be pointed out to the customer when they book an appointment, that a deposit will be required, then the customer will not be left feeling embarrassed.
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Post by greenpesto on Dec 12, 2005 23:33:01 GMT 1
If those are your exact words when it's 'Deposit time' then I can understand the customers reluctance!!!!
May I suggest you change your phrase to e.g. "We now require a deposit ... would you prefer Card or cheque?" If they wobble at the idea simply state that "As these are made to measure blinds, Sillarys will not process the order WITHOUT a deposit". This will 99.9% of the time stop further questions from the customer who will accept it as the 'Norm'!!!!!. You can then give them a CASH deposit option if necessary.
Deposits consolidate orders. ...... Can't agree with 50% deposit though!!!!!!
Hope this helps?
Regards!!!!
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Post by inkjet on Dec 14, 2005 18:17:24 GMT 1
You are meant to mention Deposits in your setting the Scene Speach.
My name is Inkjet
I have been with Hillarys xxxx
What do you know about Hillarys
Est 33 years
By Far the largest blind manufacturer
What I propose today is
XXXXX
At the end if all is satisfactory I will place an order and in order for the blinds to be made we require a deposit of 50 per cent of order value. prefably paid by debit or credit card
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Post by JoY on Dec 14, 2005 18:30:27 GMT 1
Injet...
I hope you say "Its a nice day for selling blinds" in your opening speech!
;D
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Post by greenpesto on Dec 14, 2005 18:38:56 GMT 1
Hillarys way is all 'talk & no listen' .... When with customers the old adage applies ' We have 2 ears & one mouth ... so we should listen twice as much as we speak!'
You'll miss all the customers buying signals if you don't.
If I was the customer I'd say ..... "Nice history lesson ... but can I buy a blind please?" OR "Wake me up when you are ready!"
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Post by saxman on Dec 14, 2005 21:38:29 GMT 1
of course i do.......  my point is tho, a lot of my customers are pensioners, and dont trust cheques or credit card. therefore only use cash. when i mention 'deposit' they look truly horrified, and embarrassed that they havent got enough cash in the house to pay one. also there are the other ones who 'quote' I'm not paying for something i havent got yet 'unquote' do hillarys want us to walk away from those sales, cos the customer cant or wont pay a deposit.? |
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Post by phugly on Dec 14, 2005 22:09:40 GMT 1
i have much the same type of customers, pensioners who do not have bank accounts or chequebooks, in this situation I will normally send in order without a deposit and tell customer that blinds must be paid for on fitting. customer signs for order so they cant say that they didnt place it. have never had a pensioner default on a payment unlike some "Richer" clients
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Post by inkjet on Dec 15, 2005 9:20:18 GMT 1
Injet... I hope you say "Its a nice day for selling blinds" in your opening speech! ;D Joy, I believe that section is classfied as meet and greet along with I do love your garden. Owl Does Ink Jet use it? |
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*Star*man*
Full Member
Advisor with some experience - UK
Posts: 171
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Post by *Star*man* on Feb 12, 2006 0:28:26 GMT 1
You'll like this (not a lot!)... Had self Management Report today ..... absolute Classic .....
As regards Deposits taken , it indicates a figure in the low 20% 's.
Blimey i take a deposit on EVERY order - no quibble so in reality the figure should be 95% plus !( just a few business orders don't have deposits - eeerrr one or two a month! )
L@@k here , if they can't get this simple thing right - then god knows what is correct on the other figures . As others have mentioned before - Hillary's please get this right 100% , or scrap it!
Makes me mad , then i smile !
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Post by golfsthegame on Feb 12, 2006 1:06:03 GMT 1
The biggest problem with Self Management Reports is not that they are never completely accurate but that we are judged on the figures shown. This means that a bad Advisor can be shown as good and visa versa. Why can't they get the figures right!!!!!!!!!!!!!
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Post by JoY on Feb 12, 2006 10:01:58 GMT 1
I queried the same thing with my FSM about the deposits on my SMR..... 30%  ? Also average discount 33% ? to name a few. He said that although he would love to check the figures for me.... he was very busy and simply did not have time. So...........there you have it...........they are doing something and keeping busy. (Probably interviewing new agents?  ) |
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Post by royt on Feb 12, 2006 11:19:26 GMT 1
any agents hants\dorset\wilts fancy a game of golf or sorting some sort of golf day in the future?
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Post by grumperbear on Feb 12, 2006 11:42:05 GMT 1
These self management reports are always wrong. But these figures are used to work out your bonus.
lts your fsm job to sort out any problems. Tell him/her to get off their backside and start doing their job. ( l was going to say arse, but it is a Sunday)
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Post by blinder on Feb 12, 2006 22:51:30 GMT 1
Er.. Bonus? Whats that then?
Oh, I know.
It's when you fit a wooden venetian and it doesn't have to be DOR'd!
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