Missing blinds

[phugly]

I have just checked my delivery to find that a large order of wood venetians ordered before Xmas and due for fitting tomorrow has not arrived. On checking with the Service Centre I was informed "these blinds have not been started".

Why haven't they been started?

Why was I not informed earlier so that I could contact customer?

Where are the tracking reports so that I would have known earlier?

[hereticus]

phugly said:

I have just checked my delivery to find that a large order of wood venetians ordered before Xmas and due for fitting tomorrow has not arrived. On checking with the Service Centre I was informed "these blinds have not been started".

Why haven't they been started?

Why was I not informed earlier so that I could contact customer?

Where are the tracking reports so that I would have known earlier?

Its the same every year. The factories go mad before Christmas to get stuff out, but then seem very slow to get going again in the New Year. I have about 20 orders placed before Christmas for New Year fits, but only two of these orders were delivered on my van yesterday.

The lack of Tracking Reports up to and immediately after Christmas is also a severe handicap. We need to be able to monitor whats happening to our orders, even more so when very busy and working to deadlines, so it seems crazy that Tracking Reports are abandoned at this time of year. I managed to get one sent to me yesterday and found that an order placed on 5 December was in query - nobody had phoned me about it, and I didn't have any Tracking Reports to alert me !

Hopefully the new website will become inter-active so that by next Christmas we can track orders online.

[phugly]

phugly said:

I have just checked my delivery to find that a large order of wood venetians ordered before Xmas and due for fitting tomorrow has not arrived. On checking with the Service Centre I was informed "these blinds have not been started".

Why haven't they been started?

Why was I not informed earlier so that I could contact customer?


Where are the tracking reports so that I would have known earlier?

I posted this same message on the "official" web forum and within 10 minutes I recieved a call from Jenny Crookes asking for details so that it could be "looked into to"

[BlindWizard]

Sounds good

Don't forget to post the outcome on the official site.

If it's good it will encourage everyone to post problems on their site and then they might actual do something to to stop the problem in the first place.

If it's not good then it will show them up and hopefully gain the same result.

I don't care where I post or who I call as long as the problems are sorted out without me chasing all the time. Ah that reminds me I've asked for a copy of a missing invoice 3 times and still waiting, I'll go and do a post.

[phugly]

Following my previous posting on this subject I was contacted by Jen to get details so that it could be looked into. I have subsequently recieved a phone call from despatch today (day after due fit date) to inform me that the missing blinds had gone into production today and would be on my van next week. I have also recieved a phone call from My FSM to tell me that there was a technical difficulty that they were unaware of as to why the blinds had not been produced. What this "technical" difficulty is/was is as yet unknown until I get a copy of the e-mail he was sent but I will keep you posted.

I think that this shows that posting on the official site can get results but I still have no intention of abondoning this site. there is no reason why both sites can't run together

[thelloydgang]

Hi Pughly

How do you get on to this official Hillarys advisors site as I've never been sent any details about it!

We too are missing blinds that have been invoiced but never received by us and I don't seem to be getting anywhere with the service centre.

Karen ;D

[phugly]

Hi Keran**, e-mail Jenny Crookes at [e-mail] and ask for log in details for yourself.


**PS, one day you'll spell my name right ;D ;D ;D


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