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Post by phugly on Oct 31, 2006 10:37:02 GMT 1
Yesterday evening a service call appeared in my diary with the note "one blind too short in gtee just fitted". As i did not recognize this as one of my customers I checked with my opposite number to see if it was one of his. It wasn't. Rang CLG to find out who was original advisor and why was I getting his service calls. Turned out this was a customer that I visited in January 2005. Told them in that case blind is not in guarantee and if he'd lived with it for nearly two years he could continue to live with it. CLG person did a cross ref using postcode and found that this customer had just purchased blinds from none other than Web Blinds. I'd like to know when we started servicing Web Blind customers.
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blindsfitter
Junior Member
"I do this because its a service to mankind-not because I like doing it"--Al. Pierpoint , hangman.
Posts: 75
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Post by blindsfitter on Oct 31, 2006 12:28:48 GMT 1
Yesterday evening a service call appeared in my diary with the note " one blind too short in gtee just fitted". As i did not recognize this as one of my customers I checked with my opposite number to see if it was one of his. It wasn't. Rang CLG to find out who was original advisor and why was I getting his service calls. Turned out this was a customer that I visited in January 2005. Told them in that case blind is not in guarantee and if he'd lived with it for nearly two years he could continue to live with it. CLG person did a cross ref using postcode and found that this customer had just purchased blinds from none other than Web Blinds. I'd like to know when we started servicing Web Blind customers. Thats what happens when you measure up and the client gets given the measurements and orders via web-blinds!! You couldn't possibly have given the customer wrong measurements anticipating he was going to do that--now could you?? BF |
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Post by thedarkone on Oct 31, 2006 14:08:25 GMT 1
goto the call and slap on an invoice for £35 call out.
tell them your are self -employed and that's what the charge is.
ref web-blinds - never leave measurements anyway.
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Post by keenasmustard on Oct 31, 2006 17:38:20 GMT 1
Yesterday evening a service call appeared in my diary with the note " one blind too short in gtee just fitted". As i did not recognize this as one of my customers I checked with my opposite number to see if it was one of his. It wasn't. Rang CLG to find out who was original advisor and why was I getting his service calls. Turned out this was a customer that I visited in January 2005. Told them in that case blind is not in guarantee and if he'd lived with it for nearly two years he could continue to live with it. CLG person did a cross ref using postcode and found that this customer had just purchased blinds from none other than Web Blinds. I'd like to know when we started servicing Web Blind customers. Thats what happens when you measure up and the client gets given the measurements and orders via web-blinds!! You couldn't possibly have given the customer wrong measurements anticipating he was going to do that--now could you?? BF any one who leave a quote with any measurements on needs his head looking at.  anyone who puts the wrong measurements on a quote obviously went to the same life skool as i did ;D |
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Post by phugly on Oct 31, 2006 18:14:37 GMT 1
who does leave quotes with measurements?  ? |
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Post by greenpesto on Oct 31, 2006 19:19:59 GMT 1
I don't!!!
However, I did a SAM order yesterday for x3 Romans.
Got phone call today from Customer Care saying that the customer has canceled as he'd got them cheaper from Web-Blinds.
The measurements ARE on the print-out for the order.
Do we now ask for NO sizes on any orders whether paper or printer?
It is also another Hillarys 'home-goal' as they've lost around £250 extra profit.
If they keep this up they won't even hit last years £81m let alone try for the £100m that they want.
But, hey-ho! ... I'll just have to do something else to have Silliards 'over' so as to make up the lost income!!!! ;D
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Post by unclehillary on Oct 31, 2006 19:40:55 GMT 1
I don't!!! However, I did a SAM order yesterday for x3 Romans. Got phone call today from Customer Care saying that the customer has canceled as he'd got them cheaper from Web-Blinds. The measurements ARE on the print-out for the order. Do we now ask for NO sizes on any orders whether paper or printer? It is also another Hillarys 'home-goal' as they've lost around £250 extra profit. If they keep this up they won't even hit last years £81m let alone try for the £100m that they want. But, hey-ho! ... I'll just have to do something else to have Silliards 'over' so as to make up the lost income!!!! ;D Has any one ever considered that Hillary's may well be steering people to buy from the Web blinds site and the new Blinds supermarket site and also has it ever occurred to any one that once you take a quote on SAM and send it in they have the measurements and can steer the customer to the web site to choose something cheaper using the measurements we have spent our time, petrol and effort on. I am not saying it happens but it would not surprise me, and I do not get many quotes converted to sales. In fact just one in the past year. Red I would say its a certainty this way they would at least not lose the sale even if they never sold it at a premium price and us mugs would have done the donkey work for free |
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Bear
Full Member
Posts: 230
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Post by Bear on Oct 31, 2006 19:45:25 GMT 1
I don't!!! However, I did a SAM order yesterday for x3 Romans. Got phone call today from Customer Care saying that the customer has canceled as he'd got them cheaper from Web-Blinds. The measurements ARE on the print-out for the order. Do we now ask for NO sizes on any orders whether paper or printer? It is also another Hillarys 'home-goal' as they've lost around £250 extra profit. If they keep this up they won't even hit last years £81m let alone try for the £100m that they want. But, hey-ho! ... I'll just have to do something else to have Silliards 'over' so as to make up the lost income!!!! ;D Has any one ever considered that Hillary's may well be steering people to buy from the Web blinds site and the new Blinds supermarket site and also has it ever occurred to any one that once you take a quote on SAM and send it in they have the measurements and can steer the customer to the web site to choose something cheaper using the measurements we have spent our time, petrol and effort on. I am not saying it happens but it would not surprise me, and I do not get many quotes converted to sales. In fact just one in the past year. Red I have concrete proof of Hillarys getting a quote from me some time ago which never got converted. I discovered 2/3 weeks ago on a service call ( £20 paid!) that the house I was in had been quoted by me some while back and they volunteered that the blinds I saw ( 4 Romans) were fitted. "I didnt fit those did I ? " says I "No we got them from Hillarys and Jack fitted them up, less than half the price you quoted. " "We wont be having you again!!!!!!" How nice to have ones biggest competitor stabbing one in the back and using me for a free measuring service. I have not sent in a quote since, and never will again. I hold the price--and ring them in after 2/3 days and offer another 15% off---that usually does the trick!!! Assuming I want the job that is--if I dont it goes in the binand I never ring back. They use me --I use them, ain't life abitch--but as I always say the best way to fill a bucket is to stop emptying it!! Bear |
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dolly
Full Member
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Post by dolly on Oct 31, 2006 20:55:54 GMT 1
Putting the shoe on the other foot for a moment and by no means am i supporting or excusing Hillarys here.
But as so many of you in the last few weeks have openly said that you do or have " done Hillarys over" as a means of compensating yourselves for their wrongdoings.
Can there be any wonder they in return are increasing their business away from the Advisor network.
Yes they do not help themselves and im sure so called "Advisor Reprisals" have been going on for years. But to increase their knowledge and awareness of it, even behind an alias is far from clever. I was told years ago they know we get up to things. But certain things, i believe, should be kept in house and yes while we all have done something to our own advantage at times, it should really be kept under wraps and not be posted as a boast.
The majority of my 200+ posts have criticised Hillarys, but if the gap between us and them keeps widening it will certainly not benefit us, no matter how tough some of you make out to be.
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