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Post by farmer on May 24, 2006 8:15:38 GMT 1
And its NOT just Diary Booking. IS EVERYONE HAPPY then about the PL issue and new mis- measure/agent error fine?  I must have had a bang on me head,....... i thought the golden rules were to motivate and reward financially a salesforce, not beat it with a stick, tread all over it, and demoralise it, so it starts looking elsewhere for its living. The original post on this issue dried up. Are you all happy and content to carry on with it then? no i am not. i am currently dealing with a service call fpr an advisor who has just jacked in, and of course Hillarys have cocked up again. Twas a problem with a sloping headrail, I had to go in and just swop the fabric, "they had all the measurements", i just had to show customer fabric and change the louvres.. Take time to pacify irate customer, get louvres out of bag,,,,,,, they have made them for a standard blind !!Rings service support...................oops the girl keyed it onto computer as a luxury and not a sloping blind. aaaaggghhh. Now why shouldnt i moan about this......... Will i get paid, up to now know one will sort it. But i will get it sorted one way or another believe me |
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Post by JoY on May 24, 2006 8:16:38 GMT 1
And its NOT just Diary Booking. IS EVERYONE HAPPY then about the PL issue and new mis- measure/agent error fine? I must have had a bang on me head,....... i thought the golden rules were to motivate and reward financially a salesforce, not beat it with a stick, tread all over it, and demoralise it, so it starts looking elsewhere for its living. The original post on this issue dried up. Are you all happy and content to carry on with it then? STILL waiting for a reply to questions/email sent to my FSM. He said he will speak to me on the phone about it..(I have declined that offer), .but seems relunctant to put anything in writing! I suspect he has been told NOT to by the gods in the towers at Colwick. That added to an email saying I will not get paid for service calls. I think they are insisting all service calls are booked by the customer through Hillarys so that they can deliberatley give them to another agent.... thereby increasing the risk of getting the payment back by saying that the original agent has caused the fault by his bad fitting in the first place. |
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reginald
Junior Member
agent 27 years
Posts: 70
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Post by reginald on May 24, 2006 12:12:54 GMT 1
not just unhappy but bloody pi**ed off, have just rung the service centre to find out how much I can expect for a multiple visit, service / rectification call for another agent only to be told that they had "no idea" and to contact my fsm to come to some agreement. I thought these charges were "set in stone" but maybe they are until they start to mount up to a large payment then all bets are off
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Post by JoY on May 24, 2006 12:22:26 GMT 1
not just unhappy but bloody pi**ed off, have just rung the service centre to find out how much I can expect for a multiple visit, service / rectification call for another agent only to be told that they had "no idea" and to contact my fsm to come to some agreement. I thought these charges were "set in stone" but maybe they are until they start to mount up to a large payment then all bets are off I have asked my FSM how much for a multiple call service call.... still waiting for a reply....so customer still waiting for me!  So we can compare what we all get paid.. How much is everyone else getting for a service call that involves 3 visits and replacing 2 blinds? (Under guarantee) |
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Post by gloryboy on May 24, 2006 12:28:27 GMT 1
not just unhappy but bloody pi**ed off, have just rung the service centre to find out how much I can expect for a multiple visit, service / rectification call for another agent only to be told that they had "no idea" and to contact my fsm to come to some agreement. I thought these charges were "set in stone" but maybe they are until they start to mount up to a large payment then all bets are off i'm refusing to get involved in service calls for other agents whilst this mess continues, if something affects 'my' customer i'll do as before and sort it. the rules etc. for getting paid are more complicated than the DaVinci Code. still had no response to my questions either, will give it to Friday then i'll start working up the ladder of line-management!!!!!  I have asked my FSM how much for a multiple call service call.... still waiting for a reply....so customer still waiting for me! So we can compare what we all get paid.. How much is everyone else getting for a service call that involves 3 visits and replacing 2 blinds? (Under guarantee) |
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Post by grumperbear on May 24, 2006 14:41:14 GMT 1
This PL is not looking good. They do not want to commit anything to writting. Why not? ? l am certainly not happy about it. |
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Post by Blind Scout on May 25, 2006 2:01:07 GMT 1
I'm not happy with this PL problem. As I have already said here, we gain nothing out of the deal that we should nmot be getting now, but our cost have suddenly taken a hike upwards.
Another question. What about products received and stored, waiting fitting . Are they covered in case of accident or fire?
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Post by RED on May 25, 2006 8:04:34 GMT 1
I'm not happy with this PL problem. As I have already said here, we gain nothing out of the deal that we should nmot be getting now, but our cost have suddenly taken a hike upwards. Another question. What about products received and stored, waiting fitting . Are they covered in case of accident or fire? An excellent government web site explaining all aspects of business including public liability. Red |
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Post by RED on May 25, 2006 8:38:47 GMT 1
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