|
Post by JoY on Jan 25, 2006 14:16:52 GMT 1
Anyone know how to get returned blinds removed from tracking report? I keep sending the report back with returned blind, fully marked up showing what's been returned this week and in the past, but it appears to go straight in the H/O bin. Delivery list is getting as bad. Apparently, this Thursday I'm going to receive the blinds I fitted and invoiced before last weeks delivery. Now I know I'm good, I just didn't realise how good. And another 4 blinds and I got last week, appears to still be WORK IN PROGRESS. Then again, so is another job, scheduled for van run 22/12/ 2003. And still H/O wonder why we take so little notice of their various reports. Agree with nonails..... Scrap the Self Management Reports and the Tracking reports as they are both nonsense, and of no use to anyone. Surely that will save them a few bob.... We had 10 wooden blinds on our tracking report as arriving yesterday.... thats 10 DOR'd blinds on same order from before Xmas.... booked in to fit...customer relieved that at last they are getting them... oops...no blinds....not ready yet according to the driver. Another customer who will not bother with Hillarys again. Just waiting for them to get a discount now.....
|
|
|
Post by hereticus on Jan 25, 2006 15:07:23 GMT 1
Nonails & Joy,
Self Management Reports - agree with you completely, never seen one that even remotely reflects the truth, no help to me at all in running my business, and it frightens me that senior managment are using such information to make strategic decisions - put garbage in and you get garbage out.
Tracking Reports - a different matter. To me the Tracking Report was and should be the single most useful regular communication coming out to advisors, and they need to get it right, not get rid of it.
First thing is to give us a channel through which we can reliably get erroneous entries removed (blinds returned months ago still showing), and the second thing is to get Despatch working properly (if the Tracking Report shows 'on next van' then the blind is ready, so if it doesn't turn up it's because Despatch didn't load it).
I still love the Tracking Report because it helps me to plan my week ahead - I just don't have as much faith in it as I used to so please, get it right.
__________________________________________ Added by Joy..
But at the moment is isn't helping to plan the week ahead because the information is wrong. This week 10 blinds missing and one extra one meant for another advisor...so his forward planning no use either.
|
|
|
Post by keenasmustard on Jan 25, 2006 17:45:26 GMT 1
if you scrap these 2 reports what are the fsm's going to do all day? ?
|
|
|
Post by grumperbear on Jan 25, 2006 18:20:46 GMT 1
Do what they do already.
Sod all.
|
|
|
Post by russell on Jan 25, 2006 18:38:20 GMT 1
there is a dept within hillarys that takes off returns of the useless tracking report i have used it it has a weird name but cant remember think julie on switchboard knows though mike glad you also can see the change in words used by mr risman and also hope you see the significance of the marketing feedback section nonails and pesto negativity breads negativity if you cant see positives however small ypu are on a downward spiral if things havent changed for the better in a few months we will have good cause and reason to refer to reading and leeds forum and take matters further ;D
|
|
|
Post by greenpesto on Jan 25, 2006 18:53:13 GMT 1
Negative? .... who's been 'Negative' Tell 'em off ... I would!
|
|
|
Post by phugly on Jan 26, 2006 9:45:54 GMT 1
I have to agree with Hereticus on the matter of paperwork sent out to us. As far as I'm concerned they can get rid of it all, but please keep sending the tracking report. But, how much better would it be if we could access the Hillarys Intranet for "live" tracking. This was a point put forward ar Reading (and, I expect at Leeds) with positive feedback from RK. Looking forward to a future when everone in the company can work as one instead of us and them.
|
|
j
Junior Member
Posts: 51
|
Post by j on Feb 28, 2006 13:07:49 GMT 1
How can Hillary's even try and sell these wooden blinds - made in China, cheap as crap, and sold with the incredible price tag.I lost an order for an entire house because the would not do one over 2 metres. I went back to fit the roller blinds which he wanted, and another company had done the wood. Made in Italy, far superior and a load cheaper.
Is Hillary's living on their passed success and just sourcing for the cheapest they can find and selling on. Anybody can do that, and get something better.
|
|
j
Junior Member
Posts: 51
|
Post by j on Mar 1, 2006 13:36:26 GMT 1
Not sure whether this fits here - to do with commision as well. (some time back)
Supplied and fitted 50mm Tundra white venetians to a building contractor on behalf of whoever he was selling the property to. He paid the deposit, I fitted the blinds, he signed the invoice, was really pleased with them and said he wished he had gone for the 50mm as well (I had done his own house prior), and paid the balance by cheque, the total being £2800. A few days later he phones in, complains, stops his cheque, and later find out his client wanted pure white blinds. Bearing in mind, the appointment was for the contractor, the order signed by him, invoice signed by him, and final payment made by him.
My commision was payed, and about 4 months later, my statement reflects that deduction. Can they do this. I don't think so.
No action was taken by Hillarys against the contractor, only against the people out there getting business for them.
Another incident with a discontinued roller fabric. £900 order - 5 rollers in a cons. 2 weeks after fitting, customer says the one covering the door is fraying. Raise a DOR to be told it's discontinued, offer them whatever they want. Great - do the job twice for nothing. Customer did not want anything else, so I suggested a refund for the door, which they agreed.
Go back to hillarys to be told they can't do that, we can only give them 10%. Stupid or what, they offered to replace the whole lot. Guess what - they got 100% back and guess what - no commission either.
Ther are more of these, but these 2 stick in my mind.
|
|
|
Post by JoY on Mar 1, 2006 13:46:02 GMT 1
Not sure whether this fits here - to do with commision as well. (some time back) Supplied and fitted 50mm Tundra white venetians to a building contractor on behalf of whoever he was selling the property to. He paid the deposit, I fitted the blinds, he signed the invoice, was really pleased with them and said he wished he had gone for the 50mm as well (I had done his own house prior), and paid the balance by cheque, the total being £2800. A few days later he phones in, complains, stops his cheque, and later find out his client wanted pure white blinds. Bearing in mind, the appointment was for the contractor, the order signed by him, invoice signed by him, and final payment made by him. My commision was payed, and about 4 months later, my statement reflects that deduction. Can they do this. I don't think so. No action was taken by Hillarys against the contractor, only against the people out there getting business for them. Another incident with a discontinued roller fabric. £900 order - 5 rollers in a cons. 2 weeks after fitting, customer says the one covering the door is fraying. Raise a DOR to be told it's discontinued, offer them whatever they want. Great - do the job twice for nothing. Customer did not want anything else, so I suggested a refund for the door, which they agreed. Go back to hillarys to be told they can't do that, we can only give them 10%. Stupid or what, they offered to replace the whole lot. Guess what - they got 100% back and guess what - no commission either. Ther are more of these, but these 2 stick in my mind. _______________________________________ These are classic examples of the "commission clawbacks" that are illegal!! Although Hillarys say they are looking into it...we must really push this. It IS illegal, so they MUST give it priority NOW!!!!!
|
|
|
Post by JoY on Mar 1, 2006 15:12:35 GMT 1
Not sure whether this fits here - to do with commision as well. (some time back) Supplied and fitted 50mm Tundra white venetians to a building contractor on behalf of whoever he was selling the property to. He paid the deposit, I fitted the blinds, he signed the invoice, was really pleased with them and said he wished he had gone for the 50mm as well (I had done his own house prior), and paid the balance by cheque, the total being £2800. A few days later he phones in, complains, stops his cheque, and later find out his client wanted pure white blinds. Bearing in mind, the appointment was for the contractor, the order signed by him, invoice signed by him, and final payment made by him. My commision was payed, and about 4 months later, my statement reflects that deduction. Can they do this. I don't think so. No action was taken by Hillarys against the contractor, only against the people out there getting business for them. Another incident with a discontinued roller fabric. £900 order - 5 rollers in a cons. 2 weeks after fitting, customer says the one covering the door is fraying. Raise a DOR to be told it's discontinued, offer them whatever they want. Great - do the job twice for nothing. Customer did not want anything else, so I suggested a refund for the door, which they agreed. Go back to hillarys to be told they can't do that, we can only give them 10%. Stupid or what, they offered to replace the whole lot. Guess what - they got 100% back and guess what - no commission either. Ther are more of these, but these 2 stick in my mind. J... You should report these cases to you FSM. If you have already, and got nowhere, report it to Simon Dolby, (and then try John Rissman - if that goes nowhere) Let us know how you get on.
|
|
|
Post by nonails on Mar 1, 2006 21:55:59 GMT 1
Not sure whether this fits here - to do with commision as well. (some time back) Supplied and fitted 50mm Tundra white venetians to a building contractor on behalf of whoever he was selling the property to. He paid the deposit, I fitted the blinds, he signed the invoice, was really pleased with them and said he wished he had gone for the 50mm as well (I had done his own house prior), and paid the balance by cheque, the total being £2800. A few days later he phones in, complains, stops his cheque, and later find out his client wanted pure white blinds. Bearing in mind, the appointment was for the contractor, the order signed by him, invoice signed by him, and final payment made by him. My commision was payed, and about 4 months later, my statement reflects that deduction. Can they do this. I don't think so. No action was taken by Hillarys against the contractor, only against the people out there getting business for them. Another incident with a discontinued roller fabric. £900 order - 5 rollers in a cons. 2 weeks after fitting, customer says the one covering the door is fraying. Raise a DOR to be told it's discontinued, offer them whatever they want. Great - do the job twice for nothing. Customer did not want anything else, so I suggested a refund for the door, which they agreed. Go back to hillarys to be told they can't do that, we can only give them 10%. Stupid or what, they offered to replace the whole lot. Guess what - they got 100% back and guess what - no commission either. Ther are more of these, but these 2 stick in my mind. J... You should report these cases to you FSM. If you have already, and got nowhere, report it to Simon Dolby, (and then try John Rissman - if that goes nowhere) Let us know how you get on. As regards passing your complaint up the line to get redress for "docked commission" you are wasting your time. THERE IS NO MIND-SET IN HILLARYS ANYWHERE TO ENSURE AGENRS GET A FAIR DEAL ON COMMISSION. I have spent last weekend working out how much I have been shafted in the past 24 months by Hillarys, and it comes to over one full months commission ROUGHLY £970.00 ( I am part-time!) So Hillarys get agents to work for 11 months anf get a 12th one free!!!! I was wondering when any of you would pick up on My threads on the stolen commission, and those by dodgybracket, and Bear, but this matter is now a profoundly good source of profit for the money bags who bought Hillarys, and they will do nothing to effect any redress. I intend to make a splash at my next meeting about this, and persevere on the matter until I get someone to act. My area FSM is frankly a useless, self-centred waster forever grovelling in the presence of suits. Even the accent changes when a Hillary H Office suit is in earshot. What a total tit!!! No response to emails and faxes on stolen commission. You'd think it came out of the FSM's own pocket. They must get marks for underlining ways we get shafted. Anyhow overpriced 3 sales today and got away with it. It will look like a full list price sale to Hilarys. No point Hillarys telling me I cannot overprice--when they are ripping us off left , right and centre. Nonails
|
|
Bear
Full Member
Posts: 230
|
Post by Bear on Mar 1, 2006 22:04:06 GMT 1
Hear, hear, Nonails Buttonholed my FSM yesterday regarding the lack of response on "Stolen Commission" and was told not to hold my breath. " Any changes on this front will be in the future, and for the future" Hillarys will not go back and refund you, you are wasting your breath" HOW NICE TO KNOW WE HAVE A CARING, SHARING, MANAGEMENT STRUCTURE KEEN TO ENSURE WE GET PAID FOR THE WORK WE DO. WHAT A TOTAL SHOWER----DEN OF THIEVES THE LOT OF YOU IN COLWICK. HOW WOULD YOU LIKE TO GET DOCKED TOMOROW FOR A WEEKS SALARY YOU WERE PAID, AND SPENT, BEFORE LAST CHRISTMAS? ?? TO HAVE A RESPONSIBLE STAFF POSITION IN HILLARYS IS TO DECLARE PUBLICLY THAT YOU ARE A THIEF AND YOU PROMOTE THIEVING. YOU GET YOUR MONEY BY STEALING FROM US. NOW TRY DENYING IT... YOUR AREA FSM SAYS THATS THE WAY IT IS!!!!!!!! Bear ( the one who knows!)
|
|
|
Post by royt on Mar 1, 2006 22:43:09 GMT 1
I am totally miffed as to why we have about 4 different regional price lists to cover the uk, I think I am right in saying the blinds are either manufactured in NTGM or SNDRLND with fixed overhead costs, so regardless wether your order is destined for a customer in central London(+£8 congestion charge) or a council estate in Nottingham why the big difference in price, this is obviosly a case of over pricing, and if that is the case why can't we overprice on sam
|
|
|
Post by dibsdobs on Mar 2, 2006 9:15:03 GMT 1
If these claw backs are in fact illegal, as Joy says, then why don't we all chip in for a solicitor to look at our case.
All those aggrieved could pay a small amount in to the kitty, and then someone nominated could approach a lawyer on all our behalf.
On the Scottish theme.
Did you here about the Scotsman found dead on a "pay as you leave" ;D bus
|
|