Customer Reductions

[tapemeasure]

>:(I Hate it when company cockups are reduced by
customer care and my commission is reduced !!I can accept it with a my mistakes not that I have any.What do all think...it never happened a few years ago.why
should I have to sort out the mess at my expence then lose money

[Augustus]

I agree totally.

They claim they can only pay us for the amount they have taken from the customer ( to stay self employed ) .

This is the 'official line ' I've had from my own fsm.

But can somebody please explain how they can pay us for service calls to others customers, yet say the two are different ?

I feel that it is a cop out and we should just simply send Hillarys an invoice for any work done.

It's up to them then if they decide to give the customer a discount or a kind of refund.

P.

[JoY]

Re discounts for Hillarys ****ups...

After DORing 2 wooden blinds 5 times, I suggested Hillarys sent the customer some flowers as a gesture. They said they couldn't authorise payment for that, but I could give 10% discount... That would be 10% off my commission too. A bit of an insult after the time (and petrol) already spent on this customer.

PS ..6th set of blinds arriving on tomorrows van.

Quality control have now "checked" them 3 times. The last pair had splinters and chips.One had been dipped in paint to cover the cut edges while the other had been left un-painted.

Credit control phoned today to ask why payment had not yet been made on this order........ordered in June.

[amberley]

I agree with this 100% and believe me I've had plenty of Hillarys errors to sort our at my expense. Hillars say they only charge us £7.50 for our errors (what errors?) and if they charged the full amount it would be far more than this.

Amberley

[Augustus]

I had a similar problem with a wooden venetian.

5th visit was enough for me, I've told HQ I'll not be going back.

It's not the customer's fault but I have to admit we as a company can really let people down sometimes.

P