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Post by golfsthegame on Sept 16, 2005 23:01:44 GMT 1
  Does any one out there have any problems with blackout rollers
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Post by Augustus on Sept 16, 2005 23:32:43 GMT 1
what kind of problems ?
P.
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Post by aikido on Sept 18, 2005 10:13:31 GMT 1
The only thing with so called blackout rollers is they don't blackout. Light allways bleads around the edges more so if you have a sidewinder (tell the customer this everytime befor you order) Just in case (Good tip) always wright ths in special instructions so the customer can't say you did not tell them..
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Post by JoY on Sept 18, 2005 10:28:16 GMT 1
I'm also careful to tell customers that the blackout fabric for the verticals doesn't black out either.
I sold Colorado Burgendy to a customer for a kids room
. Not as blackout blinds, but because the colour suited them, and they were wipeable.
The customer rang Hillarys to complain that light got through the gaps, and they were given 50% back. This was several weeks after they had paid and signed for them.
:(Oops...there goes some more commission, due to Hillarys generousness to their customers.
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Post by Augustus on Sept 18, 2005 11:53:44 GMT 1
I would be much happier if we could just invoice hillarys for work done.
Then they can give the customers asmuch discount as they like !
Surely we could find something illegal in them clawing back commissions ?
P.
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Post by JoY on Sept 18, 2005 12:15:01 GMT 1
Re commission being clawed back... We have also wondered if they can actually take back something that they have already paid us...or agreed to pay us. The trouble is.... would we have a job for long if we went down that road?? ( We had £42 taken off us this week because a customer complained about wooden blinds he had in May, and Hillarys gave him a partail refund - not because of my workmanship - but because the blinds were crap)  |
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Post by niceday4selinblind on Sept 18, 2005 17:29:38 GMT 1
surely no advisor or customer actyally believes that any
roller or vertical blind will block out all the light.
All advisors should be pointing out all possible shortcomuings
of all our blinds.
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Post by JoY on Sept 18, 2005 17:48:49 GMT 1
That wouldn't take long................ lol   |
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Post by golfsthegame on Sept 18, 2005 21:25:43 GMT 1
Reason for original question was that I had sold 2 blackout rollers + 1 vert to a customer who cancelled order for the rollers the next day. (nobody told me this until i asked why they had not been delivered.) When i went to fit vertical 2 blackout rollers had been fitted by a competitor. Their price £40/blind our price £130/blind. why are our blackouts so expensive?
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Post by lyndenwelsh on Sept 25, 2005 19:37:37 GMT 1
The only problem I have with blackout rollers, and normal rollers also is that they are way over-priced. (In Scotland) I don't know if this is the case down South?
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Post by Augustus on Sept 25, 2005 20:35:15 GMT 1
it is a hard fact that we are more expensive than most, we have to sell on quality - wooden venetians aside !!!
P.
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Post by scotton on Sept 25, 2005 20:53:06 GMT 1
When it comes to £100 differnces in price quality does not come into it. and to prove justr ask yourself would you be prepared to pay that much for the same blind. I went on a lead last week where the competitor had the same material he was 116 pounds cheaper than us
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Post by farmer on Sept 28, 2005 22:29:46 GMT 1
reply to doggy, from farmer milkcow.
Told you it was a good site. even if it just proves us 2 arn't the only moaning bar-stewards
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Post by Blind Scout on Nov 29, 2005 1:44:34 GMT 1
Re commission being clawed back... We have also wondered if they can actually take back something that they have already paid us...or agreed to pay us. The trouble is.... would we have a job for long if we went down that road?? ( We had £42 taken off us this week because a customer complained about wooden blinds he had in May, and Hillarys gave him a partail refund - not because of my workmanship - but because the blinds were crap) I have seen similar questions re commission claw back. I know this thread is a bit dated, I have recently joined, but this may fuel the fire. I can only quote from "Scottish Business Law", 3rd Edition, MacMillan/Lambie page 202 The Rights of an Agent "An agent is entitled to be paid for carrying out his duties. His numeration might be in the form of ... a percentage commission on all contracts he secures.... An agent who has carried out his duties in accordance with the terms of his agreement with his principle will become entitled to payment. He is entitled to be paid even if the contract causes the principle a loss or if it is not carried out through the fault of either the principle or the third party." Most of the Agency law is applicable in England, Wales and NI, but I would check before you take Hillary's to court to recover your commission. I am no lawyer, did this as part of a Bus Admin course at college. Usual wavers applies, I will not be held responsible etc etc etc.... |
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Post by greenpesto on Nov 29, 2005 13:45:17 GMT 1
Claw backs due to faults other than your own is not legal. In fact I understand that any claw back should only be done with our express written consent. This is important whether you are Self-employed or Employed.
These are unfortunately more dodgy 'goings on' by Hillarys along with the forcing of SAM onto us & for some being forced into financial debt with finance deals ... interest free or otherwise.
With regard to pricing 'Black out' blinds ... can I suggest you price them as plain fabrics price table 2. You will get more orders & Hillarys won't complain due to increased sales.
Alwats explain to customers the true capabilities of our blinds ( coverage, blackout properties etc ) as customers prefer your honesty.
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Does any one out there have any problems with blackout rollers
